Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Pinsent Masons	Professional Services	3000	$810M	United Kingdom	BigHand	BigHand Workflow Management	Task Management	2020	n/a	In 2020, Pinsent Masons deployed BigHand Workflow Management as a Task Management solution on their website. Pinsent Masons is a United Kingdom professional services firm with roughly 3,000 employees, and the application is used to manage workflow intake and task orchestration via the firm website. BigHand Workflow Management was configured to provide task routing, approval workflows, template-driven task creation, SLA monitoring, and role-based task assignment, reflecting core Task Management capabilities. The implementation emphasizes workflow orchestration and configurable templates to standardize matter intake and internal task handoffs across fee earners and administrative teams, and it includes dashboards and reporting to support operational visibility. The application is surfaced on the firm website to capture task requests and route them into internal queues managed by BigHand Workflow Management. Operational coverage extends across legal operations, fee earners, and support functions within Pinsent Masons, aligning the system with firmwide task management use cases. No external system integrations were specified in the available source notes. Governance for the deployment centers on centralized workflow owners, template governance, and role-based access controls to maintain consistency of task handling and approvals. Rollout activity occurred in 2020 with staged configuration of templates and user role assignments to align workflows with existing firm processes. The narrative focuses on structural deployment and operational coverage, outcomes were not specified in source information.
Pinsent Masons	Professional Services	3000	$810M	United Kingdom	Peppermint Technology	Peppermint Work Management	Task Management	2023	n/a	In 2023 Pinsent Masons deployed Peppermint Case Management in a six week rapid deployment to support big ticket and mass litigation, implementing automation, live dashboards and advanced analytics across its UK and international teams. Peppermint Work Management is anticipated as a follow on expansion and is identified by Peppermint Technology as a complementary module in the Task Management category to extend work orchestration beyond Case and Matter Management. The implementation concentrated on automation workflows, live dashboarding and advanced analytics to improve case visibility, matter tracking and decision support for litigation teams. Configuration emphasized case automation and analytics instrumentation, aligning user workflows with matter lifecycle steps and enabling centralized monitoring of high volume claims handling. Operational coverage spanned Pinsent Masons UK and international practice groups engaged in large scale litigation and mass claims, impacting legal operations and litigation support functions. The deployment approach was a rapid six week rollout completed in late 2023, delivering core case management capabilities first while leaving scope for broader task orchestration. Governance and process changes focused on standardizing case intake, triage and reporting across jurisdictions to support cross team collaboration and analytics driven oversight. The firm has identified further use cases for Peppermint Work Management, positioning the Peppermint Work Management Task Management capability as the next logical phase to standardize task and workload coordination across practices.
	Healthcare	11000	$1.2B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2010	n/a
	Healthcare	11000	$1.2B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Healthcare	1500	$350M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Retail	900	$125M	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2023	n/a
	Manufacturing	800	$257M	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Consumer Packaged Goods	62600	$17.9B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Healthcare	7582	$1.7B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Manufacturing	2300	$1.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Pinsent Masons

Professional Services

3000

$810M

United Kingdom

BigHand

BigHand Workflow Management

Task Management

2020

n/a

In 2020, Pinsent Masons deployed BigHand Workflow Management as a Task Management solution on their website. Pinsent Masons is a United Kingdom professional services firm with roughly 3,000 employees, and the application is used to manage workflow intake and task orchestration via the firm website. BigHand Workflow Management was configured to provide task routing, approval workflows, template-driven task creation, SLA monitoring, and role-based task assignment, reflecting core Task Management capabilities. The implementation emphasizes workflow orchestration and configurable templates to standardize matter intake and internal task handoffs across fee earners and administrative teams, and it includes dashboards and reporting to support operational visibility. The application is surfaced on the firm website to capture task requests and route them into internal queues managed by BigHand Workflow Management. Operational coverage extends across legal operations, fee earners, and support functions within Pinsent Masons, aligning the system with firmwide task management use cases. No external system integrations were specified in the available source notes. Governance for the deployment centers on centralized workflow owners, template governance, and role-based access controls to maintain consistency of task handling and approvals. Rollout activity occurred in 2020 with staged configuration of templates and user role assignments to align workflows with existing firm processes. The narrative focuses on structural deployment and operational coverage, outcomes were not specified in source information.

Pinsent Masons

Professional Services

3000

$810M

United Kingdom

Peppermint Technology

Peppermint Work Management

Task Management

2023

n/a

In 2023 Pinsent Masons deployed Peppermint Case Management in a six week rapid deployment to support big ticket and mass litigation, implementing automation, live dashboards and advanced analytics across its UK and international teams. Peppermint Work Management is anticipated as a follow on expansion and is identified by Peppermint Technology as a complementary module in the Task Management category to extend work orchestration beyond Case and Matter Management. The implementation concentrated on automation workflows, live dashboarding and advanced analytics to improve case visibility, matter tracking and decision support for litigation teams. Configuration emphasized case automation and analytics instrumentation, aligning user workflows with matter lifecycle steps and enabling centralized monitoring of high volume claims handling. Operational coverage spanned Pinsent Masons UK and international practice groups engaged in large scale litigation and mass claims, impacting legal operations and litigation support functions. The deployment approach was a rapid six week rollout completed in late 2023, delivering core case management capabilities first while leaving scope for broader task orchestration. Governance and process changes focused on standardizing case intake, triage and reporting across jurisdictions to support cross team collaboration and analytics driven oversight. The firm has identified further use cases for Peppermint Work Management, positioning the Peppermint Work Management Task Management capability as the next logical phase to standardize task and workload coordination across practices.