Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Ascensos Limited	Professional Services	2587	$81M	United Kingdom	Calabrio	Calabrio Teleopti WFM	Workforce Management	2017	n/a	In 2017 Ascensos Limited deployed Calabrio Teleopti WFM as its Workforce Management solution. The deployment focused on the Clydebank contact centre and supported Telephone, Webchat and Email channels, with team leaders and operations staff using the application to manage schedule adherence and agent performance. Calabrio Teleopti WFM was configured to deliver forecasting, shift rostering, intraday management, schedule adherence tracking and management information reporting, leveraging core Workforce Management capabilities to align staffing to demand. Team leaders used the application to produce stat and MI reports, coordinate ad-hoc and ongoing training, and formalize coaching workflows tied to KPI and SLA management across the project. The implementation integrated with Avaya telephony for real-time adherence and operational signaling, linked to PeopleHR for employee records and absence management, and exchanged rostering and payroll-related information with SDWorx. Citrix was used for desktop delivery and Microsoft Office tools were used to export and analyze MI, enabling leaders to chair meetings and deliver up-to-date productivity reports. Operational governance around Calabrio Teleopti WFM encompassed absence management, disciplinary and ASR processes, weekly and monthly reviews, and schedule adherence enforcement. The system supported business functions across contact centre operations, HR, recruitment and quality assurance, and structured workflows for investigations, coaching, and escalations.
Ascensos Limited	Professional Services	2587	$81M	United Kingdom	Avaya	Avaya Aura Workforce Optimization	Workforce Management	2017	n/a	In 2017 Ascensos Limited deployed Avaya Aura Workforce Optimization to support its contact centre Workforce Management needs across UK operations including the Motherwell site. The deployment aligned to operational objectives such as real time and intraday monitoring, short term rescheduling, and resource management and planning to support inbound contact handling and day‑of schedule optimization. Avaya Aura Workforce Optimization was configured to deliver core Workforce Management capabilities, including real time adherence and intraday event management, EON MI reporting, schedule creation and same‑day rescheduling, and cross‑site workforce coordination. Configuration emphasized inbound real time reporting and EON MI to surface contact centre metrics that support operational decision making and resourcing adjustments. The implementation operated alongside the Avaya telephony environment and was used in conjunction with Teleopti and People HR as part of the scheduling and workforce workflow, with data flows supporting schedule adjustments and operational reporting. Operational coverage centered on contact centre operations and operations support analysts who handled intraday activities, produced inbound real time and EON MI, and coordinated across sites. Governance and process changes centered on instituting intraday rescheduling and resource planning workflows, enabling analysts to influence and present workforce decisions to operational leaders, and balancing conflicting requirements to produce practical schedules. Day‑to‑day ownership rested with operations support roles responsible for monitoring adherence, optimizing released schedules on the day, and maintaining cross‑site coordination while using Avaya Aura Workforce Optimization for Workforce Management.
	Healthcare	142000	$28.6B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Transportation	500	$90M	United States	Dayforce	Ceridian Dayforce Workforce Management	Workforce Management	2023	n/a
	Manufacturing	2700	$80M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Construction and Real Estate	10	$1M	United States	Housecall Pro	Housecall Pro Scheduling and Dispatching	Workforce Scheduling	2022	n/a
	Construction and Real Estate	1046	$119M	Japan	UKG	UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)	Workforce Scheduling	2012	n/a
	Construction and Real Estate	1046	$119M	Japan	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Professional Services	1000	$150M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2021	n/a
	Professional Services	1000	$150M	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2021	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Ascensos Limited

Professional Services

2587

$81M

United Kingdom

Calabrio

Calabrio Teleopti WFM

Workforce Management

2017

n/a

In 2017 Ascensos Limited deployed Calabrio Teleopti WFM as its Workforce Management solution. The deployment focused on the Clydebank contact centre and supported Telephone, Webchat and Email channels, with team leaders and operations staff using the application to manage schedule adherence and agent performance. Calabrio Teleopti WFM was configured to deliver forecasting, shift rostering, intraday management, schedule adherence tracking and management information reporting, leveraging core Workforce Management capabilities to align staffing to demand. Team leaders used the application to produce stat and MI reports, coordinate ad-hoc and ongoing training, and formalize coaching workflows tied to KPI and SLA management across the project. The implementation integrated with Avaya telephony for real-time adherence and operational signaling, linked to PeopleHR for employee records and absence management, and exchanged rostering and payroll-related information with SDWorx. Citrix was used for desktop delivery and Microsoft Office tools were used to export and analyze MI, enabling leaders to chair meetings and deliver up-to-date productivity reports. Operational governance around Calabrio Teleopti WFM encompassed absence management, disciplinary and ASR processes, weekly and monthly reviews, and schedule adherence enforcement. The system supported business functions across contact centre operations, HR, recruitment and quality assurance, and structured workflows for investigations, coaching, and escalations.

Ascensos Limited

Professional Services

2587

$81M

United Kingdom

Avaya

Avaya Aura Workforce Optimization

Workforce Management

2017

n/a

In 2017 Ascensos Limited deployed Avaya Aura Workforce Optimization to support its contact centre Workforce Management needs across UK operations including the Motherwell site. The deployment aligned to operational objectives such as real time and intraday monitoring, short term rescheduling, and resource management and planning to support inbound contact handling and day‑of schedule optimization. Avaya Aura Workforce Optimization was configured to deliver core Workforce Management capabilities, including real time adherence and intraday event management, EON MI reporting, schedule creation and same‑day rescheduling, and cross‑site workforce coordination. Configuration emphasized inbound real time reporting and EON MI to surface contact centre metrics that support operational decision making and resourcing adjustments. The implementation operated alongside the Avaya telephony environment and was used in conjunction with Teleopti and People HR as part of the scheduling and workforce workflow, with data flows supporting schedule adjustments and operational reporting. Operational coverage centered on contact centre operations and operations support analysts who handled intraday activities, produced inbound real time and EON MI, and coordinated across sites. Governance and process changes centered on instituting intraday rescheduling and resource planning workflows, enabling analysts to influence and present workforce decisions to operational leaders, and balancing conflicting requirements to produce practical schedules. Day‑to‑day ownership rested with operations support roles responsible for monitoring adherence, optimizing released schedules on the day, and maintaining cross‑site coordination while using Avaya Aura Workforce Optimization for Workforce Management.