Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Almosafer, a Seera Group Company	Professional Services	800	$220M	Saudi Arabia	Genesys	Genesys Cloud CX Chat Workforce Engagement	Workforce Management	2024	n/a	In 2024, Almosafer, a Seera Group Company, deployed Genesys Cloud CX Chat Workforce Engagement. The implementation placed Genesys Cloud CX Chat Workforce Engagement at the center of Almosafer’s Workforce Management strategy to orchestrate staffing, scheduling, and agent engagement for customer service and sales operations. The deployment implemented core Workforce Management capabilities typical of the category, including demand forecasting, schedule generation, intraday adherence monitoring, and performance dashboards. Configuration emphasized chat channel handling alongside workforce engagement features to align agent shifts and occupancy with customer chat demand. The solution was provisioned on the all-in-one Genesys Cloud platform and operated as the primary agent desktop and scheduling layer for Almosafer contact center teams. Operational coverage targeted customer service and cross-sales workflows, with the application coordinating agent assignments and real-time work distribution across chat channels. Governance changes included centralized workforce planning and manager-facing intraday controls to support staffing and adherence processes, together with structured scheduling and performance review workflows. Outcomes reported by Almosafer included a reduction of lead time, an increase in cross-sales, improved operational efficiency, and an increase in agent productivity.
Alma Kids Early Education and Kindergarten	Education	100	$10M	Australia	FoundU	FoundU Rostering	Workforce Scheduling	2023	n/a	In 2023, Alma Kids Early Education and Kindergarten implemented FoundU Rostering for Workforce Scheduling. FoundU Rostering was used at the centre level with operational ownership by centre leads, illustrated by the Assistant Centre Manager at Happy Tots in Keats Moorooka QLD from March 2023 to November 2023 who authored and uploaded staff rosters into the FoundU Rostering system. The implementation focused on core workforce scheduling capabilities, including roster creation and publishing, shift assignment across rooms serving children six weeks to school age, and enforcement of educator to child ratios within schedules. Staff used FoundU Rostering for uploading rosters and for wage approval workflows, while continuing to operate classroom and communication tools such as Storypark and Kangaroo Time as parallel operational systems. Operational governance centered on centre-level responsible person controls and approval workflows for published rosters and wages, with routine meetings to review staffing goals and compliance. Day to day administration included answering family communications, inputting attendance and staff data into systems, risk assessment documentation, and using FoundU Rostering to maintain scheduled coverage across all rooms.
	Education	100	$10M	Australia	FoundU	FoundU Workforce Management	Workforce Management	2023	n/a
	Retail	980	$100M	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2015	n/a
	Leisure and Hospitality	100	$10M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2014	n/a
	Insurance	55000	$67.7B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Healthcare	4400	$600M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Healthcare	4400	$600M	Australia	UKG	UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)	Workforce Scheduling	2014	n/a
	Healthcare	4400	$600M	Australia	UKG	UKG Workforce Central Planner (ex Kronos Workforce Planner)	Workforce Scheduling	2014	n/a
	Manufacturing	3700	$3.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Almosafer, a Seera Group Company

Professional Services

800

$220M

Saudi Arabia

Genesys

Genesys Cloud CX Chat Workforce Engagement

Workforce Management

2024

n/a

In 2024, Almosafer, a Seera Group Company, deployed Genesys Cloud CX Chat Workforce Engagement. The implementation placed Genesys Cloud CX Chat Workforce Engagement at the center of Almosafer’s Workforce Management strategy to orchestrate staffing, scheduling, and agent engagement for customer service and sales operations. The deployment implemented core Workforce Management capabilities typical of the category, including demand forecasting, schedule generation, intraday adherence monitoring, and performance dashboards. Configuration emphasized chat channel handling alongside workforce engagement features to align agent shifts and occupancy with customer chat demand. The solution was provisioned on the all-in-one Genesys Cloud platform and operated as the primary agent desktop and scheduling layer for Almosafer contact center teams. Operational coverage targeted customer service and cross-sales workflows, with the application coordinating agent assignments and real-time work distribution across chat channels. Governance changes included centralized workforce planning and manager-facing intraday controls to support staffing and adherence processes, together with structured scheduling and performance review workflows. Outcomes reported by Almosafer included a reduction of lead time, an increase in cross-sales, improved operational efficiency, and an increase in agent productivity.

Alma Kids Early Education and Kindergarten

Education

100

$10M

Australia

FoundU

FoundU Rostering

Workforce Scheduling

2023

n/a

In 2023, Alma Kids Early Education and Kindergarten implemented FoundU Rostering for Workforce Scheduling. FoundU Rostering was used at the centre level with operational ownership by centre leads, illustrated by the Assistant Centre Manager at Happy Tots in Keats Moorooka QLD from March 2023 to November 2023 who authored and uploaded staff rosters into the FoundU Rostering system. The implementation focused on core workforce scheduling capabilities, including roster creation and publishing, shift assignment across rooms serving children six weeks to school age, and enforcement of educator to child ratios within schedules. Staff used FoundU Rostering for uploading rosters and for wage approval workflows, while continuing to operate classroom and communication tools such as Storypark and Kangaroo Time as parallel operational systems. Operational governance centered on centre-level responsible person controls and approval workflows for published rosters and wages, with routine meetings to review staffing goals and compliance. Day to day administration included answering family communications, inputting attendance and staff data into systems, risk assessment documentation, and using FoundU Rostering to maintain scheduled coverage across all rooms.