Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Intelling Group	Professional Services	989	$47M	United Kingdom	Connex One	Connex One Workforce Optimisation	Workforce Management	2020	n/a	In 2020 Intelling Group implemented Connex One Workforce Optimisation, deploying a Workforce Management application to support its contact centre operations. The implementation was positioned as a cloud centric, omnichannel integrated platform that consolidated outbound and inbound activities and additional technology modules across the business. Connex One Workforce Optimisation was configured to deliver omnichannel routing, gamification modules, quality monitoring, AI driven sentiment analysis, and real time management information. The platform’s gamification capability was configured as a balanced scorecard to reward multiple metrics rather than a single KPI, and quality and AI capabilities were used to surface training and coaching insights for advisors. Operational integration included feedthrough to Intelling’s data warehouse, end to end reporting, and Connex One quality modules, enabling campaign scripts to drive processes from data ingestion to quality assurance. The single solution approach supported rapid campaign provisioning, with the team able to spin up campaigns in less than 48 hours and push scripts and performance data through reporting and quality workflows. Governance and operational coverage centered on real time reporting as the primary operational control for support and client teams, and training and learning and development used AI insights to iterate coaching and process changes. The cloud deployment provided scalability and resilience, enabling almost no downtime for 700 people and a near seamless transition to remote working, and it supported geographic growth into South Africa while continuing iterative innovation with Connex One Workforce Optimisation.
CatholicCare Victoria	Non Profit	500	$47M	Australia	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2020	n/a
	Transportation	500	$47M	United States	ADP	ADP Workforce Management	Workforce Management	2018	n/a
	Non Profit	420	$47M	Australia	nimbus Cloud	nimbus Connect	Workforce Management	2020	n/a
	Education	2000	$48M	United States	UKG	UKG iSeries Central Suite (ex Kronos iSeries Central Suite)	Workforce Management	2014	n/a
	Retail	150	$48M	United Kingdom	Brightpearl	Brightpearl WMS	Workforce Management	2019	n/a
	Leisure and Hospitality	1000	$48M	Australia	FoundU	FoundU Workforce Management	Workforce Management	2023	n/a
	Government	2500	$49M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Non Profit	1108	$49M	Australia	WorkForce Software	Workforce EmpLive Workforce Management	Workforce Management	2017	n/a
	Government	225	$49M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2017	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Intelling Group

Professional Services

989

$47M

United Kingdom

Connex One

Connex One Workforce Optimisation

Workforce Management

2020

n/a

In 2020 Intelling Group implemented Connex One Workforce Optimisation, deploying a Workforce Management application to support its contact centre operations. The implementation was positioned as a cloud centric, omnichannel integrated platform that consolidated outbound and inbound activities and additional technology modules across the business. Connex One Workforce Optimisation was configured to deliver omnichannel routing, gamification modules, quality monitoring, AI driven sentiment analysis, and real time management information. The platform’s gamification capability was configured as a balanced scorecard to reward multiple metrics rather than a single KPI, and quality and AI capabilities were used to surface training and coaching insights for advisors. Operational integration included feedthrough to Intelling’s data warehouse, end to end reporting, and Connex One quality modules, enabling campaign scripts to drive processes from data ingestion to quality assurance. The single solution approach supported rapid campaign provisioning, with the team able to spin up campaigns in less than 48 hours and push scripts and performance data through reporting and quality workflows. Governance and operational coverage centered on real time reporting as the primary operational control for support and client teams, and training and learning and development used AI insights to iterate coaching and process changes. The cloud deployment provided scalability and resilience, enabling almost no downtime for 700 people and a near seamless transition to remote working, and it supported geographic growth into South Africa while continuing iterative innovation with Connex One Workforce Optimisation.