Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Chester Race Company United Kingdom	Leisure and Hospitality	300	$49M	United Kingdom	PARiM Workforce Software	PARiM Workforce Platform	Workforce Management	2019	n/a	In 2019, Chester Race Company United Kingdom implemented PARiM Workforce Platform as its Workforce Management solution to coordinate staffing for large-scale events including the Boodles May Festival. The PARiM Workforce Platform was configured around the Event Module to manage complex scheduling, shift assignments, attendance capture, and centralized employee records to support HR and payroll and finance processes in the United Kingdom. Deployment focused on event operational workflows at Chester Racecourse, provisioning supervisors and departmental leads with supervisor-approved timesheet workflows and event scheduling ownership. Operational modules implemented included the Event Module and supervisor-approved timesheets, which centralized attendance and reduced paperwork while accelerating shift-filling and communication across departments during race days and festivals. The system maintained employee records used by HR and payroll and finance functions, with supervisor sign-off on timesheets smoothing payroll processing as reported. Governance emphasized supervisor approval workflows and event-based scheduling control by departmental leads to standardize time capture and approval for transient event staff. The implementation illustrates PARiM Workforce Platform applied to workforce orchestration for leisure and hospitality event operations.
AAA Oregon/Idaho	Non Profit	300	$50M	United States	Nice Systems	NICE Workforce Management	Workforce Management	2017	n/a	In 2017, AAA Oregon/Idaho upgraded to NICE Workforce Management within its Workforce Management environment to enable more efficient, automated outbound calling. The initiative replaced a monthly spreadsheet driven approach to outbound assignment with a system level change to dynamic call handling. NICE Workforce Management was configured to selectively release outbound calls into a blended call queue, enabling outbound work to be available without blocking inbound capacity. The automatic call distributor treats outbound work as lower priority than incoming calls, allowing agents to be routed to higher priority inbound traffic while outbound contacts remain in the blended queue. The implementation relied on blended queue control and real time agent state coordination to allow smooth transitions between inbound and outbound tasks. Operationally the change focused on the Membership team, with governance shifting from manual pre assignment to system driven release policies and queue prioritization that changed daily agent workflows and scheduling practices. AAA Oregon/Idaho used NICE Workforce Management for Workforce Management of its Membership function and realized an immediate service level increase of over four percentage points.
	Education	500	$50M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Education	580	$50M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Utilities	100	$50M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Government	4000	$50M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2007	n/a
	Distribution	500	$50M	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Oil, Gas and Chemicals	350	$50M	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a
	Education	600	$50M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Non Profit	450	$50M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Chester Race Company United Kingdom

Leisure and Hospitality

300

$49M

United Kingdom

PARiM Workforce Software

PARiM Workforce Platform

Workforce Management

2019

n/a

In 2019, Chester Race Company United Kingdom implemented PARiM Workforce Platform as its Workforce Management solution to coordinate staffing for large-scale events including the Boodles May Festival. The PARiM Workforce Platform was configured around the Event Module to manage complex scheduling, shift assignments, attendance capture, and centralized employee records to support HR and payroll and finance processes in the United Kingdom. Deployment focused on event operational workflows at Chester Racecourse, provisioning supervisors and departmental leads with supervisor-approved timesheet workflows and event scheduling ownership. Operational modules implemented included the Event Module and supervisor-approved timesheets, which centralized attendance and reduced paperwork while accelerating shift-filling and communication across departments during race days and festivals. The system maintained employee records used by HR and payroll and finance functions, with supervisor sign-off on timesheets smoothing payroll processing as reported. Governance emphasized supervisor approval workflows and event-based scheduling control by departmental leads to standardize time capture and approval for transient event staff. The implementation illustrates PARiM Workforce Platform applied to workforce orchestration for leisure and hospitality event operations.

AAA Oregon/Idaho

Non Profit

300

$50M

United States

Nice Systems

NICE Workforce Management

Workforce Management

2017

n/a

In 2017, AAA Oregon/Idaho upgraded to NICE Workforce Management within its Workforce Management environment to enable more efficient, automated outbound calling. The initiative replaced a monthly spreadsheet driven approach to outbound assignment with a system level change to dynamic call handling. NICE Workforce Management was configured to selectively release outbound calls into a blended call queue, enabling outbound work to be available without blocking inbound capacity. The automatic call distributor treats outbound work as lower priority than incoming calls, allowing agents to be routed to higher priority inbound traffic while outbound contacts remain in the blended queue. The implementation relied on blended queue control and real time agent state coordination to allow smooth transitions between inbound and outbound tasks. Operationally the change focused on the Membership team, with governance shifting from manual pre assignment to system driven release policies and queue prioritization that changed daily agent workflows and scheduling practices. AAA Oregon/Idaho used NICE Workforce Management for Workforce Management of its Membership function and realized an immediate service level increase of over four percentage points.