Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Communications
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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VIAVI Solutions Singapore | Communications | 100 | $10M | Singapore | Microsoft | Microsoft Dynamics NAV | ERP Financial | 2014 | n/a | ||
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2014 | n/a | In 2014 British Telecom deployed the Genesys PureConnect Platform to support its hosted contact centre infrastructure across Europe. The Genesys PureConnect Platform is used as a Call Center,Customer Experience solution to run what the company describes as Europe’s largest hosted contact centre, exceeding 35,000 seats, and to centralize multi-site operational control for inbound and outbound contact handling. The implementation emphasizes core contact centre modules aligned with the Call Center,Customer Experience category, including automatic call distribution, interactive voice response, multichannel session routing for voice and digital channels, computer telephony integration, and interaction recording and reporting. Configuration work focused on routing logic, skill based queues, IVR call flows, and analytics instrumentation to support contact handling and quality monitoring across enterprise customer service and technical support functions. Deployment is structured as a hosted, centralized platform providing service across multiple European sites, with platform-level tenancy and capacity planning to accommodate the large seat count. The environment interfaces with enterprise telephony infrastructure and CRM systems to enable screen pops, call context, and unified interaction histories, and it exposes reporting feeds for operational dashboards and workforce planning. Operational governance centers on centralized change control, capacity management, and real-time monitoring to manage routing policies and agent configurations at scale. Rollout and configuration practices emphasize standardized routing templates and scripted IVR flows to maintain consistency across regions, while business functions impacted include contact centre operations, customer experience management, and service desk workflows. | |
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Communications | 85300 | $26.8B | United Kingdom | SAP | SAP Ariba | Procurement | 2014 | n/a |
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Communications | 137000 | $52.0B | France | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2014 | n/a |
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Communications | 88780 | $43.9B | United Kingdom | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2014 | n/a |
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Communications | 2000 | $2.0B | Netherlands | SAP | SAP CRM | CRM | 2014 | n/a |
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Communications | 655 | $674M | United States | Oracle | Oracle E-Business Suite iSupplier | Sourcing | 2014 | n/a |
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Communications | 3417 | $3.3B | Italy | Coupa Software | Coupa Supplier Portal | Supplier Relationship Management | 2014 | n/a |
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Communications | 36093 | $22.9B | Australia | IBM | IBM Emptoris Supplier Lifecycle Management | Supplier Relationship Management | 2014 | n/a |
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Communications | 85300 | $26.8B | United Kingdom | SAP | SAP Ariba Supplier Management | Supplier Relationship Management | 2014 | n/a |
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