Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Kakao Entertainment	Media	600	$200M	South Korea	Fluxicon	Fluxicon Disco	Process Mining	2019	n/a	In 2019, Kakao Entertainment implemented Fluxicon Disco for Process Mining to analyze user behavior in its Melon mobile streaming service. Melon generates voluminous mobile app log data that records service usage and new user sign-up events tied to KakaoTalk accounts, and Disco intake focused on user journeys during the day users registered via KakaoTalk. Using Fluxicon Disco the analytics team applied journey discovery workflows and sequence analysis to reconstruct end to end sign-up and early engagement paths, then classified new users into five behavioral segments. Fluxicon Disco's event log driven Process Mining approach enabled the team to surface characteristic sequences and variant funnels that explained why each segment signed up. The implementation ingested mobile app logs and KakaoTalk sign-up events, centering operational coverage on the Melon mobile application and first day user interactions. Business functions involved included product analytics, acquisition marketing, and campaign planning, with analysis artifacts handed off for targeted execution. Governance shifted toward analytics led segmentation and operationalizing behavioral variants, with findings forming the input for a planned targeted marketing campaign aimed at increasing each segment's CVR. Kakao Entertainment judged that process mining with Fluxicon Disco plays a central role in understanding new customers and is likely to contribute to maximizing earnings.
Hitachi Solutions Canada	Professional Services	310	$150M	Canada	Automation Anywhere	Process Discovery (formerly FortressIQ )	Process Mining	2019	n/a	In 2019, Hitachi Solutions Canada implemented Process Discovery (formerly FortressIQ ) to accelerate visibility into its end to end workflows and to apply Process Mining techniques for objective process measurement. The deployment focused on automated capture of user and system activity to generate process maps, identify variants, and surface bottlenecks across business operations. Process Discovery (formerly FortressIQ ) was configured to produce actionable process models and exception lists that could be triaged by the companys process improvement teams. Typical Process Mining capabilities such as activity mining, variant analysis, and sequence visualization were used to structure discoveries for downstream automation and redesign. Integration work centered on handing discovered process opportunities to Microsoft Power Platform automations, enabling a pragmatic bridge between process discovery outputs and low code automation execution. The implementation supported collaboration between process owners, automation builders, and service delivery teams within the professional services organization, aligning forensic process data with automation prioritization workflows. The project delivered a quantified identification of over US$1 million in potential savings through process optimization and Microsoft Power Platform automations, and it provided faster, more efficient, and more accurate ways for Hitachi Solutions Canada to understand how their business worked today. Governance emphasis was placed on repeatable discovery cycles and structured handoff to automation delivery, enabling continuous identification of optimization candidates.
	Professional Services	3800	$900M	United Kingdom	Automation Anywhere	Process Discovery (formerly FortressIQ )	Process Mining	2019	n/a
	Professional Services	40	$4M	United States	Automation Anywhere	Process Discovery (formerly FortressIQ )	Process Mining	2019	n/a
	Banking and Financial Services	12000	$3.6B	United States	Automation Anywhere	Process Discovery (formerly FortressIQ )	Process Mining	2019	n/a
	Consumer Packaged Goods	525	$207M	Japan	Fujitsu	Fujitsu Interstage	Process Mining	2019	n/a
	Professional Services	4000	$1.5B	France	HCL Technologies	HCL DRYiCE iControl	Process Mining	2019	n/a
	Healthcare	1200	$150M	United States	HCL Technologies	HCL DRYiCE iControl	Process Mining	2019	n/a
	Insurance	44000	$29.4B	United States	HCL Technologies	HCL DRYiCE iControl	Process Mining	2019	n/a
	Oil, Gas and Chemicals	61000	$339.2B	United States	HCL Technologies	HCL DRYiCE iControl	Process Mining	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Kakao Entertainment

Media

600

$200M

South Korea

Fluxicon

Fluxicon Disco

Process Mining

2019

n/a

In 2019, Kakao Entertainment implemented Fluxicon Disco for Process Mining to analyze user behavior in its Melon mobile streaming service. Melon generates voluminous mobile app log data that records service usage and new user sign-up events tied to KakaoTalk accounts, and Disco intake focused on user journeys during the day users registered via KakaoTalk. Using Fluxicon Disco the analytics team applied journey discovery workflows and sequence analysis to reconstruct end to end sign-up and early engagement paths, then classified new users into five behavioral segments. Fluxicon Disco's event log driven Process Mining approach enabled the team to surface characteristic sequences and variant funnels that explained why each segment signed up. The implementation ingested mobile app logs and KakaoTalk sign-up events, centering operational coverage on the Melon mobile application and first day user interactions. Business functions involved included product analytics, acquisition marketing, and campaign planning, with analysis artifacts handed off for targeted execution. Governance shifted toward analytics led segmentation and operationalizing behavioral variants, with findings forming the input for a planned targeted marketing campaign aimed at increasing each segment's CVR. Kakao Entertainment judged that process mining with Fluxicon Disco plays a central role in understanding new customers and is likely to contribute to maximizing earnings.

Hitachi Solutions Canada

Professional Services

310

$150M

Canada

Automation Anywhere

Process Discovery (formerly FortressIQ )

Process Mining

2019

n/a

In 2019, Hitachi Solutions Canada implemented Process Discovery (formerly FortressIQ ) to accelerate visibility into its end to end workflows and to apply Process Mining techniques for objective process measurement. The deployment focused on automated capture of user and system activity to generate process maps, identify variants, and surface bottlenecks across business operations. Process Discovery (formerly FortressIQ ) was configured to produce actionable process models and exception lists that could be triaged by the companys process improvement teams. Typical Process Mining capabilities such as activity mining, variant analysis, and sequence visualization were used to structure discoveries for downstream automation and redesign. Integration work centered on handing discovered process opportunities to Microsoft Power Platform automations, enabling a pragmatic bridge between process discovery outputs and low code automation execution. The implementation supported collaboration between process owners, automation builders, and service delivery teams within the professional services organization, aligning forensic process data with automation prioritization workflows. The project delivered a quantified identification of over US$1 million in potential savings through process optimization and Microsoft Power Platform automations, and it provided faster, more efficient, and more accurate ways for Hitachi Solutions Canada to understand how their business worked today. Governance emphasis was placed on repeatable discovery cycles and structured handoff to automation delivery, enabling continuous identification of optimization candidates.