List of Kayako AI ServiceDesk Customers
Kayako UK
Sixth Floor 20 Ropemaker Street,
London, EC2Y 9AR,
United Kingdom
London, EC2Y 9AR,
United Kingdom
44 20 3769-0237
Professional Services
150
$32M
Since 2010, our global team of researchers has been studying Kayako AI ServiceDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kayako AI ServiceDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kayako AI ServiceDesk for Customer Support include: Milwaukee Tool, a United States based Manufacturing organisation with 10000 employees and revenues of $9.90 billion, Piedmont Augusta, a United States based Healthcare organisation with 31000 employees and revenues of $6.00 billion, Crocs, a United States based Retail organisation with 7910 employees and revenues of $4.10 billion, The Venetian Resort Las Vegas, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $3.30 billion, Sarasota County, FL, a United States based Government organisation with 3835 employees and revenues of $1.60 billion and many others.
Contact us if you need a completed and verified list of companies using Kayako AI ServiceDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Kayako AI ServiceDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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24/7 Software | Professional Services | 200 | $35M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2018 | n/a |
In 2018, 24/7 Software implemented Kayako AI ServiceDesk as its customer-facing help platform. The Kayako AI ServiceDesk serves as the primary Customer Support application on the company website, handling inbound customer inquiries, session-based chat, and self-service knowledge access.
Configuration emphasizes core Customer Support capabilities, including AI-assisted conversational support for initial triage, ticketing and case management workflows for agent handling, a searchable knowledge base for self-service, and automated routing to specialist queues. The deployment is organized around role-based agent interfaces, SLA and priority rules, and templated responses to standardize case handling and reduce manual handoffs.
Operationally the implementation covers the support and client services teams and is embedded directly in the public website for end user access, consolidating web chat and web form channels into the Kayako AI ServiceDesk queue. Governance centers on centralized queue management, escalation workflows, and knowledge base publication controls overseen by support leadership to maintain consistent support processes.
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888VoIP | Distribution | 50 | $5M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2019 | n/a |
In 2019, 888VoIP implemented Kayako AI ServiceDesk to handle customer support traffic originating from its public website. The deployment is focused on the Customer Support function for the distribution business, embedding Kayako ServiceDesk on the corporate site to capture inbound web chat and ticket submissions as the primary customer touchpoint.
The Kayako AI ServiceDesk implementation centers on a unified ticketing inbox and web chat widget, supplemented by a searchable knowledge base and AI-assisted response capabilities to accelerate agent replies. Configuration emphasizes centralized support queues, tagging and prioritization rules, role-based access for agents, and SLA-oriented routing suited to a 50 employee organization. Governance and workflow changes formalized triage, escalation paths and ownership of the web-to-ticket flow, with the Kayako AI ServiceDesk instrumented on the website as the operational front end for customer inquiries.
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A2B Fulfillment | Construction and Real Estate | 90 | $12M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2018 | n/a |
In 2018, A2B Fulfillment implemented Kayako AI ServiceDesk as its web-facing support application. The Kayako AI ServiceDesk deployment was embedded on the company website to centralize incoming customer inquiries, aligning the implementation with the Customer Support category and providing a single access point for service requests and live interactions.
The implementation focused on standard Customer Support modules, including ticketing and queue management, live chat widget embedded on public pages, a knowledge base for self service, and AI assisted response suggestions to support agent workflows. The architecture followed a SaaS web integration pattern with a hosted Kayako instance surfaced through a site widget, while configuration emphasized role based agent access, case triage and routing workflows to operational and customer service teams across the organization.
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a360inc Lender & Legal Solutions | Banking and Financial Services | 130 | $10M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2018 | n/a |
In 2018, a360inc Lender & Legal Solutions implemented Kayako AI ServiceDesk to instrument customer facing support on its corporate website. Kayako AI ServiceDesk is deployed as a Customer Support application to capture web inquiries, structure incident intake, and provide an AI-assisted front end for customer service workflows.
The deployment centers on standard Customer Support functional modules such as ticketing, a knowledge base, live web chat, and AI-assisted response drafting, configured to route inbound website requests into centralized agent queues. Configuration work emphasized ticket categorization, priority routing, and knowledge article publishing to support repeatable resolution workflows inside Kayako AI ServiceDesk.
Operationally the solution is embedded on the company website to serve client inquiries and prospect support, consolidating web-originated tickets into the Kayako AI ServiceDesk agent environment for handling by the support team. The implementation establishes the application as the primary customer touchpoint for support operations, enabling a single channel for website-initiated cases and agent response orchestration.
Governance focused on defining ticket lifecycle rules, agent responsibilities, and knowledge governance to maintain consistent responses and escalation paths. Training and process documentation centered on using Kayako AI ServiceDesk workflows and the knowledge base to triage and resolve customer issues, aligning support operations to the Customer Support application and business function.
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Abatix | Distribution | 200 | $35M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2016 | n/a |
In 2016 Abatix implemented Kayako AI ServiceDesk to centralize website based customer support. The Kayako AI ServiceDesk is embedded on Abatix's public website and serves as the primary Customer Support application for handling inbound inquiries, combining ticketing, live web chat, knowledge base access, and AI assisted response workflows in a single support surface.
Deployment is implemented as a web embedded help widget that funnels customer conversations into unified tickets and support threads, with configuration focused on workflow automation, canned responses, and AI assisted ticket triage. Operational scope centers on the customer support team, and governance emphasizes ticket ownership rules and service level processes to orchestrate routing and escalation within the Kayako AI ServiceDesk environment.
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Professional Services | 5 | $1M | United Kingdom | Kayako | Kayako AI ServiceDesk | Customer Support | 2016 | n/a |
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Retail | 10 | $1M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2018 | n/a |
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Professional Services | 10 | $1M | India | Kayako | Kayako AI ServiceDesk | Customer Support | 2017 | n/a |
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Professional Services | 60 | $26M | Estonia | Kayako | Kayako AI ServiceDesk | Customer Support | 2019 | n/a |
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Professional Services | 10 | $1M | United States | Kayako | Kayako AI ServiceDesk | Customer Support | 2019 | n/a |
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Showing 1 to 10 of 218 entries
Buyer Intent: Companies Evaluating Kayako AI ServiceDesk
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Kayako AI ServiceDesk Coverage
Kayako AI ServiceDesk is a Customer Support solution from Kayako.
Companies worldwide use Kayako AI ServiceDesk, from small firms to large enterprises across 21+ industries.
Organizations such as Milwaukee Tool, Piedmont Augusta, Crocs, The Venetian Resort Las Vegas and Sarasota County, FL are recorded users of
Kayako AI ServiceDesk for Customer Support.
Companies using Kayako AI ServiceDesk are most concentrated in Manufacturing, Healthcare and Retail, with adoption spanning over 21 industries.
Companies using Kayako AI ServiceDesk are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kayako AI ServiceDesk across Americas, EMEA, and APAC.
Companies using Kayako AI ServiceDesk range from small businesses with 0-100 employees - 69.27%, to mid-sized firms with 101-1,000 employees - 22.48%, large organizations with 1,001-10,000 employees - 7.8%, and global enterprises with 10,000+ employees - 0.46%.
Customers of Kayako AI ServiceDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kayako AI ServiceDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.