Gucci selects Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI

In 2024, Gucci, a Italy based Retail organization with 20711 employees and revenues of $9.9B selected Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI while displacing Legacy, and integrating with the existing systems being used.

Customer	Vendor	Old Product	New Product	Category	Market	Users	VAR/SI	When	Live
Gucci	Salesforce	Legacy	Salesforce Agentforce (formerly Einstein Copilot)	Chatbots and Conversational AI	AI-Powered Application	n/a	n/a	2024	2024

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