Do IT Wise - Inetum
89, Aleksandar Malinov Blvd., Floor 4,
Sofia, 1715,
Bulgaria
Sofia, 1715,
Bulgaria
359 876 566 433
Professional Services
Do IT Wise - Inetum
List of Software Implementations where Do IT Wise - Inetum is Reseller or System Integrator
Do IT Wise - Inetum, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Do IT Wise - Inetum collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Do IT Wise - Inetum is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Do IT Wise - Inetum | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | TRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | PPM |
List of Software Implementations where Do IT Wise - Inetum is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | In 2023 Greentube implemented ServiceNow ITSM to consolidate service operations and establish a single platform for IT Service Management. The deployment was executed with Do IT Wise - Inetum as implementation partner and focused on standardizing service data and accelerating partner onboarding to support Greentube’s omni-channel gaming footprint. The implementation delivered multiple ServiceNow modules, including ServiceNow ITSM for incident and change management, ServiceNow Customer Service Management to host a new B2B partner portal, IT Operations Management with horizontal Discovery and Service Mapping, and a populated Configuration Management Database. The team defined a common services data model and CMDB entries to optimize partner and IT service catalogs, and the rollout included configuration of predefined NOC incident workflows, self-service portal workflows, and mobile notifications via the ServiceNow Mobile Agent. Operational coverage spanned more than 300 websites and platform instances discovered and service-mapped, with configuration records capturing which payment services and games run on each site. NOC engineers and partner data from spreadsheets were integrated into the portal to enable partner self-registration, contact management, and standard service request submission to a B2B partner service desk. Single-pane dashboards and IT Operations Management contextualized incidents against infrastructure, enabling faster fault isolation and transparency across IT, NOC, and partner support teams. Governance and rollout emphasized stakeholder buy-in through design workshops and phased education sessions over a year, onboarding hundreds of users and creating internal advocates. Greentube extended ServiceNow use into Third-party Risk Management for centralized supplier risk assessments, an employee service center for HR onboarding and offboarding, and exploratory use for contracts, IT projects, licensing, event management, and AI integration. Explicit outcomes reported include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically shortened market and partner onboarding times, and substantially improved uptime following the ServiceNow ITSM implementation. | |
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2023 | In 2023, Greentube deployed ServiceNow Customer Service Management to centralize partner support, standardize B2B workflows, and unify IT and partner-facing service catalogs, operating within the Customer Support Apps Category. The initiative responded to the need to onboard new markets and partners quickly, monitor game and payment availability across channels, and reduce manual handoffs that impeded rapid incident resolution. The implementation defined a common services data model and populated a centralized Configuration Management Database, the CMDB, to capture configuration details, changes, expirations, and retirements for more than 300 websites and platforms. Greentube configured ServiceNow Customer Service Management alongside IT Service Management and IT Operations Management, using horizontal Discovery and Service Mapping to map infrastructure to services, and implementing partner portal capabilities, incident and change workflows, and mobile notifications via the ServiceNow Mobile Agent. Do IT Wise, part of the Inetum Group, assisted with migration, best practice configuration, and knowledge transfer, and the team ingested partner contact data and NOC engineering insights from spreadsheets into the new partner portal. Partners now self register, manage contacts, and submit service requests to a dedicated B2B partner service desk, while NOC engineers use predefined workflows to open incidents that are analyzed in the context of mapped infrastructure in the CMDB. Governance and rollout used design workshops and phased education sessions over a year to build adoption and internal advocates, and the IT team extended ServiceNow usage into third party supplier risk assessment, contracts, IT projects, licensing, and an employee service center for HR onboarding and offboarding. Outcomes reported by Greentube include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically faster market and partner onboarding, and substantially improved uptime achieved through unified monitoring and single pane operational dashboards. | |
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | In 2023, Greentube implemented ServiceNow Governance, Risk, and Compliance (GRC) to centralize third-party supplier risk assessment and vendor governance across its digital and B2B gaming operations. The Governance, Risk and Compliance deployment was framed to address frequent regulatory change and to standardize vendor risk data alongside operational service information for both direct consumer sites and partner-operated casino platforms. The implementation extended ServiceNow capabilities beyond risk to create a common services data model and a configuration database informed by Greentube process experts and Do IT Wise - Inetum. Key modules and capabilities in scope included ServiceNow Third-party Risk Management for supplier assessments, horizontal Discovery and Service Mapping to capture architecture details, the Configuration Management Database for asset and relationship records, IT Operations Management for infrastructure context, and IT Service Management and Customer Service Management to streamline incident and partner support workflows. Operational coverage mapped more than 300 websites and platforms using Service Mapping and Discovery, enabling NOC engineers and IT teams to open contextual incidents against the CMDB and drive resolution through single-pane dashboards. Greentube deployed an integrated partner portal where B2B partners can self-register, manage contacts, and submit standardized service requests, and configured Mobile Agent notifications to alert directors on downtime events for rapid escalation and visibility. Do IT Wise - Inetum acted as the implementation partner, assisting with migration of partner data and applying best practices. The rollout used design workshops to capture NOC and process input, then phased education and user adoption campaigns over a year, aligning workflows to strict industry governance and centralizing vendor details for the security and risk team to request and collect compliance information. Explicit outcomes reported by Greentube include an 80% increase in partner satisfaction and a 40% reduction in manual tasks, along with dramatically faster new market onboarding and substantially better uptime. Adoption expanded beyond risk to contracts, IT projects, licensing management, and HR onboarding, with ongoing interest in event management and AI-driven enhancements to operational processes. | |
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 |
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 |
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IT Decision Makers and Key Stakeholders at Do IT Wise - Inetum
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Buyer Intent: Companies Evaluating Do IT Wise - Inetum Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Do IT Wise - Inetum System Integrator / VAR Profile
Do IT Wise - Inetum is a system integrator and technology consulting firm headquartered in Sofia, Bulgaria, with approximately 402 employees and annual revenues of $40M.
Do IT Wise - Inetum implements and supports enterprise applications across markets such as ITSM, CRM, TRM and PPM.
APPS RUN THE WORLD tracks 5 verified Do IT Wise - Inetum software implementations across industries and regions, including: Greentube where Do IT Wise - Inetum implemented ServiceNow ITSM, Greentube where Do IT Wise - Inetum implemented ServiceNow Customer Service Management, Greentube where Do IT Wise - Inetum implemented ServiceNow Governance, Risk, and and Compliance (GRC).
Do IT Wise - Inetum has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Do IT Wise - Inetum partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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