Do IT Wise - Inetum
89, Aleksandar Malinov Blvd., Floor 4,
Sofia, 1715,
Bulgaria
Sofia, 1715,
Bulgaria
359 876 566 433
Professional Services
Do IT Wise - Inetum
List of Software Implementations where Do IT Wise - Inetum is Reseller or System Integrator
Do IT Wise - Inetum, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Do IT Wise - Inetum collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Do IT Wise - Inetum is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Do IT Wise - Inetum | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | TRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | PPM |
List of Software Implementations where Do IT Wise - Inetum is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 | In 2023, Greentube implemented ServiceNow Strategic Portfolio Management (ex ITBM) to centralize Project Portfolio Management for its IT service, partner support, and project delivery functions. The effort targeted consolidation of planning, intake, and prioritization workflows to align IT work with partner onboarding, game availability, and regulatory compliance needs. The implementation combined ServiceNow Strategic Portfolio Management with a suite of ServiceNow capabilities already in use, including Discovery, Service Mapping, a populated Configuration Management Database, IT Operations Management, IT Service Management, Customer Service Management, and Third-party Risk Management. Greentube and Do IT Wise of the Inetum Group defined a common services data model and configuration database, optimized partner and IT service catalogs, and used portfolio management to govern contracts, IT projects, and licensing workflows. Integrations and operational coverage emphasized horizontal Discovery and Service Mapping across more than 300 websites and platforms, feeding a single-pane CMDB that informs NOC incident workflows and availability dashboards. The team migrated partner accounts and contacts into an integrated partner portal, populated with NOC insights and partner spreadsheet data, enabling partner self-registration, standardized service requests, and transparent B2B partner service desk handling. Governance and rollout were phased and workshop driven, with Do IT Wise assisting in migration and best practices, and Greentube running design workshops and scaled education sessions to build user advocacy. Security and risk teams leveraged the platform for centralized third-party supplier risk assessment and automated vendor information requests, tightening supplier governance under industry constraints. Explicit outcomes reported by Greentube include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically faster new market and partner onboarding, and materially improved uptime. ServiceNow Strategic Portfolio Management supported more visible prioritization and faster workflows across IT services, partner support, and project delivery without introducing unreported metrics. | |
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | In 2023 Greentube implemented ServiceNow ITSM to consolidate service operations and establish a single platform for IT Service Management. The deployment was executed with Do IT Wise - Inetum as implementation partner and focused on standardizing service data and accelerating partner onboarding to support Greentube’s omni-channel gaming footprint. The implementation delivered multiple ServiceNow modules, including ServiceNow ITSM for incident and change management, ServiceNow Customer Service Management to host a new B2B partner portal, IT Operations Management with horizontal Discovery and Service Mapping, and a populated Configuration Management Database. The team defined a common services data model and CMDB entries to optimize partner and IT service catalogs, and the rollout included configuration of predefined NOC incident workflows, self-service portal workflows, and mobile notifications via the ServiceNow Mobile Agent. Operational coverage spanned more than 300 websites and platform instances discovered and service-mapped, with configuration records capturing which payment services and games run on each site. NOC engineers and partner data from spreadsheets were integrated into the portal to enable partner self-registration, contact management, and standard service request submission to a B2B partner service desk. Single-pane dashboards and IT Operations Management contextualized incidents against infrastructure, enabling faster fault isolation and transparency across IT, NOC, and partner support teams. Governance and rollout emphasized stakeholder buy-in through design workshops and phased education sessions over a year, onboarding hundreds of users and creating internal advocates. Greentube extended ServiceNow use into Third-party Risk Management for centralized supplier risk assessments, an employee service center for HR onboarding and offboarding, and exploratory use for contracts, IT projects, licensing, event management, and AI integration. Explicit outcomes reported include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically shortened market and partner onboarding times, and substantially improved uptime following the ServiceNow ITSM implementation. | |
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | In 2023 Greentube deployed ServiceNow IT Operations Management as a central component of an IT Service Management program to unify partner support, NOC workflows, and website availability monitoring across its omni-channel gaming operations. Do IT Wise, part of Inetum, led the implementation and applied ServiceNow best practices during a phased rollout designed to gain user buy-in across multiple teams. The implementation configured ServiceNow IT Operations Management alongside ServiceNow Discovery and Service Mapping to build a comprehensive ServiceNow Configuration Management Database. Teams defined a common services data model and optimized partner and IT service catalogs, while the project also included ServiceNow Customer Service Management and ServiceNow Third-party Risk Management modules to manage B2B partner onboarding, accounts, contacts, and supplier risk assessments. ServiceNow IT Service Management was used to standardize incident, change, and self-service workflows, and the ServiceNow Mobile Agent was configured to deliver director-level notifications for downtime events. Operational coverage included mapping more than 300 websites and platforms into the CMDB, ingesting configuration and lifecycle details such as expirations and retirements, and consolidating partner data previously held in spreadsheets into a new integrated partner portal. NOC engineers use predefined workflows that surface incidents in context of the underlying infrastructure, single-pane dashboards display site and partner availability, and partner self-registration and service request submission run through the portal to the B2B partner service desk. Governance and process changes were introduced through design workshops and scaled education sessions over a year, creating internal advocates and smoothing adoption among hundreds of users. The security and risk team leveraged ServiceNow Third-party Risk Management to centralize vendor details and request compliance information subject to industry governance, while migration and configuration work was executed with Do IT Wise assistance and subject matter input from process experts and NOC staff. Explicit outcomes included an 80 percent increase in partner satisfaction and a 40 percent reduction in manual tasks, accompanied by dramatically faster market and partner onboarding and improved uptime for game sites. The deployment also triggered broader adoption of ServiceNow across Greentube for contracts, IT projects, licensing management, and an HR employee service center for onboarding and offboarding, with further interest in event management and AI integration. | |
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 |
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2023 |
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IT Decision Makers and Key Stakeholders at Do IT Wise - Inetum
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Buyer Intent: Companies Evaluating Do IT Wise - Inetum Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Do IT Wise - Inetum System Integrator / VAR Profile
Do IT Wise - Inetum is a system integrator and technology consulting firm headquartered in Sofia, Bulgaria, with approximately 402 employees and annual revenues of $40M.
Do IT Wise - Inetum implements and supports enterprise applications across markets such as PPM, ITSM, TRM and CRM.
APPS RUN THE WORLD tracks 5 verified Do IT Wise - Inetum software implementations across industries and regions, including: Greentube where Do IT Wise - Inetum implemented ServiceNow Strategic Portfolio Management (ex ITBM), Greentube where Do IT Wise - Inetum implemented ServiceNow ITSM, and Greentube where Do IT Wise - Inetum implemented ServiceNow IT Operations Management.
Do IT Wise - Inetum has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Do IT Wise - Inetum partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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