Enable Professional Services
664 Collins St, Docklands,
Melbourne, 3008, VIC,
Australia
Melbourne, 3008, VIC,
Australia
61 3 9094-1221
Professional Services
Enable Professional Services
List of Software Implementations where Enable Professional Services is Reseller or System Integrator
Enable Professional Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Enable Professional Services collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Enable Professional Services is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Flinders University | Education | 2189 | $427M | Australia | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2022 |
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Flinders University | Education | 2189 | $427M | Australia | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 |
In 2022, Flinders University implemented ServiceNow Field Service Management as its Field Service Management platform to unify customer service and campus field operations across its metropolitan and regional sites. The deployment targeted a university population of over 2,200 staff and addressed disconnected request intake, manual multi-system workflows, and limited visibility across three metropolitan campuses and multiple rural and remote facilities. ServiceNow Field Service Management was deployed alongside ServiceNow Customer Service Management and IT Service Management to create a single operational platform for tracking end-to-end request lifecycles.
The implementation configured ServiceNow CSM and ITSM workflows to intake and route requests across 20 business areas, while ServiceNow Field Service Management handled dynamic scheduling, planned maintenance programs, and reactive work orders. Asset data was centralized in the ServiceNow Configuration Management Database, enabling both CSM and FSM to reference a single source of truth for approximately 24,000 managed assets. The university also extended the ServiceNow mobile platform with Toolbox, a bespoke application built with Enable Professional Services to manage occupational health and safety checklists, contractor registration, site check-in, and mobile task updates.
Integrations within the ServiceNow suite included CMDB connectivity to CSM and FSM, automated survey triggers on case closure, and workflow links into procurement and contract tracking modules, replacing spreadsheet-based tracking for contract milestones. Operational coverage included campus operations, facilities, property and development, IT, education and research support functions, with ServiceNow handling about 35,000 cases annually and 75% faster cycle times on selected services. Since going live the institution has recorded 130,000 cases over three years, nearly 2,000 maintenance plans, and approximately 70,000 work orders processed through the platform.
Governance and process restructuring focused on workflow automation, centralized case status visibility, and role-based mobile access for technicians and contractors to enforce safety and compliance requirements. The mobile Toolbox app registers over 1,700 contractors, automates certification and insurance checks, delivers required inductions, and notifies responsible staff when contractors arrive on-site. Enable Professional Services served as the implementation partner to configure the mobile app and align ServiceNow workflows with university health and safety policies.
Documented operational outcomes include a reduction in average cycle time to complete a cleaning case by 75% to four days, caretaking case closure in four days instead of 11, and bin-emptying tasks completed 47% faster. Technicians adopted the ServiceNow mobile interface to view real-time task status and update incident details in the field. Flinders is planning to extend its ServiceNow footprint to include hardware and software asset management to leverage the existing CMDB and standardized service workflows.
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IT Decision Makers and Key Stakeholders at Enable Professional Services
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Buyer Intent: Companies Evaluating Enable Professional Services Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Enable Professional Services software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Enable Professional Services System Integrator / VAR Profile
Enable Professional Services is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 350 employees and annual revenues of $40M.
Enable Professional Services implements and supports enterprise applications across markets such as CRM and ERP Services and Operations.
APPS RUN THE WORLD tracks 2 verified Enable Professional Services software implementations across industries and regions, including: Flinders University where Enable Professional Services implemented ServiceNow Customer Service Management, and Flinders University where Enable Professional Services implemented ServiceNow Field Service Management.
Enable Professional Services has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Enable Professional Services partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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