Foehn
Goodwin House,
Richmond, TW9 1AA,
United Kingdom
Richmond, TW9 1AA,
United Kingdom
44 84 4846-2323
Professional Services
Foehn
List of Software Implementations where Foehn is Reseller or System Integrator
Foehn, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Foehn collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Foehn is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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National World | Media | 1179 | $103M | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2017 |
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National World | Media | 1179 | $103M | United Kingdom | Genesys | Genesys Inbound Voice | Customer Experience | 2020 |
In 2020, National World implemented Genesys Inbound Voice as part of its Customer Experience platform. The deployment used Genesys Cloud CX, an all-in-one public cloud contact centre solution, to centralize inbound voice handling for the media group.
The implementation focused on inbound voice routing and contact handling capabilities, configuring cloud telephony, agent workspaces, skill-based routing, and interactive voice response flows to support customer service enquiries and campaign-related audience interactions. Genesys Inbound Voice was configured to deliver agent desktop workflows and reporting to surface real-time and historical contact centre metrics.
Foehn acted as the systems integrator, leading configuration, integration planning, and rollout coordination. Operational coverage targeted customer service teams across the group’s UK media properties, aligning inbound voice handling with multimedia campaign operations to improve campaign outcomes and response efficiency.
Governance changes included establishing contact routing policies, agent workflow standards, and ongoing administration within the cloud tenancy to manage campaign prioritization and peak traffic. The deployment produced better campaign outcomes and enabled employees to handle customer service enquiries with maximum efficiency as reported by the vendor.
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National World | Media | 1179 | $103M | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2017 |
In 2017 National World implemented Genesys Cloud CX Voice, deploying a cloud-based voice platform categorized as PBX, VoiP and Phone Systems. The deployment was executed with system integrator Foehn and targeted National World’s UK contact center and commercial voice operations supporting both outbound and inbound calling workflows.
The implementation emphasized contact center administration capabilities, including queue creation, agent profile management, schedule-based opening and closing, and outbound calling controls. Day-to-day configuration and administration tasks included new starter and leaver profile setup and configuration, queue tuning, and agent schedule management consistent with Genesys Cloud CX Voice operational modules.
Genesys Cloud CX Voice was integrated with CRM processes and data workflows, with documented experience supporting Salesforce prior to migration onto Gemstone CRM, and active use of CRM data for Bizi count lead generation and targeted commercial campaigns. Training and support workflows incorporated Google Chats, Google Meet, face to face sessions, and Bomgar remote access for coaching and troubleshooting, and productivity reporting fed senior stakeholders to inform outbound calling efficiency.
Governance and rollout included formal CRM testing and user acceptance testing in test and live environments prior to sign-off, creation of training materials and short video guides, and frontline help desk processes for ticket and chat response. Operational responsibilities covered system specialist functions, ongoing coaching, process enhancements to improve user experience, and data analysis to ensure efficient use of outbound calling resources.
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IT Decision Makers and Key Stakeholders at Foehn
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Buyer Intent: Companies Evaluating Foehn Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Foehn software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Foehn System Integrator / VAR Profile
Foehn is a system integrator and technology consulting firm headquartered in Richmond, United Kingdom, with approximately 30 employees and annual revenues of $2M.
Foehn implements and supports enterprise applications across markets such as CRM and Collaboration.
APPS RUN THE WORLD tracks 3 verified Foehn software implementations across industries and regions, including: National World where Foehn implemented Genesys Cloud CX, National World where Foehn implemented Genesys Inbound Voice, and National World where Foehn implemented Genesys Cloud CX Voice.
Foehn has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Foehn partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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