List of Genesys Inbound Voice Customers
Genesys
1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.3B
Since 2010, our global team of researchers has been studying Genesys Inbound Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Inbound Voice for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Inbound Voice for Customer Experience include: Groupama, a France based Insurance organisation with 31600 employees and revenues of $15.00 billion, Hutchison 3G UK, a United Kingdom based Communications organisation with 4800 employees and revenues of $2.71 billion, Dwr Cymru Welsh Water, a United Kingdom based Utilities organisation with 3500 employees and revenues of $978.0 million, National World, a United Kingdom based Media organisation with 1179 employees and revenues of $103.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Inbound Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Inbound Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Inbound Voice | Customer Experience | 2015 | n/a | In 2015 Dwr Cymru Welsh Water implemented Genesys Inbound Voice as part of a Customer Experience deployment across its Treharris contact center, covering approximately 600 contact center agents. The implementation centered on inbound voice handling within the broader Genesys Customer Experience platform to address goals to improve quality of service, raise first call resolution, introduce digital customer communication channels, and improve management information while reducing support costs. The deployment included multiple Genesys components, specifically Genesys Customer Experience Platform, Genesys Inbound Voice, Genesys Outbound Voice, Genesys IVR, Genesys Info Mart, Genesys Interactive Insights, Genesys Workforce Management, and Genesys Agent Desktop. Genesys Inbound Voice was configured alongside IVR flows and agent desktop scripting to standardize call routing, screen pop workflows, and real time agent guidance, while Info Mart and Interactive Insights were implemented to centralize contact analytics and historical reporting. Operationally the solution was designed to integrate with enterprise telephony and contact routing infrastructure, provide inbound voice orchestration, and extend toward omnichannel customer engagement using platform capabilities. Workforce Management was applied to staffing and shift planning for the contact center population, and Info Mart supported aggregation of interaction records for reporting and MI consumption across customer service and operations teams. Governance and process changes focused on shifting agent workflows to the Genesys Agent Desktop and embedding IVR driven self service where appropriate, with Interactive Insights and Info Mart supplying the MI needed for governance, quality monitoring, and performance reviews. The deployment targeted contact center operations, customer service management, and workforce planning functions without asserting measured business outcomes beyond the stated program objectives. | |
 |
Groupama | Insurance | 31600 | $15.0B | France | Genesys | Genesys Inbound Voice | Customer Experience | 2016 | n/a | In 2016, Groupama implemented Genesys Inbound Voice as a central element of its Customer Experience program. The deployment extended Genesys telephony and routing capabilities across the insurer’s ten contact centers, its network of 2,000 sales agencies throughout France, and back-office teams to create a single point of contact for policyholders and prospects. The implementation leveraged existing Genesys components including Customer Interaction Management, Virtual Customer Service, CCPulse, and Workforce Management to personalize responses, virtualize infrastructure, and provide planning tools for advisors. Groupama added Smart Link technology to Genesys Inbound Voice to automatically match incoming calls to the best placed advisor by availability and area of expertise, and to support routing strategies that direct calls to a specialist branch, a geographic area, or a particular expert. Genesys Inbound Voice was integrated with the insurer’s unified communication system and with Genesys Info Mart for interaction analytics and reporting. The architecture supports automation of repetitive tasks so advisors can focus on advisory work, and it generates operational callbacks within 15 minutes when a customer requests a quotation on groupama.fr, tying telephony workflows to commercial activity. Governance changes emphasized unified visibility and steering across contact centers, agencies, and back office, enabling call traffic optimization through connected routing and workforce planning. Groupama set an explicit operational target to increase call response rates by 20 percent once deployment is completed, and it initiated complementary messaging modernization and omnichannel readiness to reduce email circulation and support future channels such as chat and video while keeping the customer experience as the organizing principle. | |
 |
Hutchison 3G UK | Communications | 4800 | $2.7B | United Kingdom | Genesys | Genesys Inbound Voice | Customer Experience | 2013 | n/a | In 2013 Hutchison 3G UK implemented Genesys Inbound Voice for Customer Experience to centralize inbound contact center voice handling. The deployment targeted the companys customer service and contact center operations in the United Kingdom and aligned with communications industry customer care functions. The Genesys Inbound Voice implementation focused on standard inbound contact center capabilities including automatic call distribution, interactive voice response, call routing and agent desktop voice control, configured to support multi-skill routing and queue management consistent with Customer Experience platforms. The full application name Genesys Inbound Voice is used for telephony orchestration, call queuing and customer interaction event handling. Operational support for the Genesys Inbound Voice environment continued after initial deployment, with Genesys Inbound & Outbound solution platform support recorded from 2016 by a Genesys Support Specialist based in Glasgow, United Kingdom. Integrations emphasized telephony channel integration and agent desktop connectivity, with reporting feeds and operational telemetry consumed by contact center operations teams. Governance centered on contact center workflow orchestration and queue management, with configuration and ongoing platform support processes assigned to internal teams supported by vendor specialists. The implementation represents a focused Customer Experience voice platform deployment using Genesys Inbound Voice to structure inbound customer interactions across Hutchison 3G UKs service organization. | |
 |
|
Media | 1179 | $103M | United Kingdom | Genesys | Genesys Inbound Voice | Customer Experience | 2020 | Foehn |
|
|
Showing 1 to 4 of 4 entries
Buyer Intent: Companies Evaluating Genesys Inbound Voice
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Inbound Voice. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Genesys Inbound Voice Coverage
Genesys Inbound Voice is a Customer Experience solution from Genesys.
Companies worldwide use Genesys Inbound Voice, from small firms to large enterprises across 21+ industries.
Organizations such as Groupama, Hutchison 3G UK, Dwr Cymru Welsh Water and National World are recorded users of
Genesys Inbound Voice for Customer Experience.
Companies using Genesys Inbound Voice are most concentrated in Insurance, Communications and Utilities, with adoption spanning over 21 industries.
Companies using Genesys Inbound Voice are most concentrated in France and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Inbound Voice across Americas, EMEA, and APAC.
Companies using Genesys Inbound Voice range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Genesys Inbound Voice include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Inbound Voice customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.