Foundever
600 Brickell Ave Unit 3200,
Miami, 33131, FL,
United States
Miami, 33131, FL,
United States
1 866-957-4835
Professional Services
Foundever
List of Software Implementations where Foundever is Reseller or System Integrator
Foundever, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Foundever collaboration with software players such as Rulai, shrGroup and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Foundever is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Foundever | shrGroup | Awaken Intelligence CallScripter | Call Center | CRM |
| Foundever | Rulai | Rulai Platform | Chatbots and Conversational AI | AI-Powered Application |
List of Software Implementations where Foundever is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Michelin Tire | Manufacturing | 22750 | $11.5B | United States | Rulai | Rulai Platform | Chatbots and Conversational AI | 2019 |
In 2019, Michelin Tire deployed the Rulai Platform to power its consumer chat agent Mitch for Michelin North America, addressing customer service at the contact center level. The Rulai Platform implementation focused on Chatbots and Conversational AI, delivering automated customer service interactions within a contact-center and CRM use case.
The deployment centered on core conversational AI capabilities including natural language understanding, intent classification, dialogue orchestration, and automated escalation to human agents, all implemented as part of the Rulai Platform configuration. Conversation analytics and session routing were configured to drive automated resolution where possible and to surface complex cases for agent handling.
Integrations connected the Rulai Platform to contact center routing and CRM systems to enable case context persistence and agent handoff, and the implementation was delivered with Sitel as the implementation partner. The deployment now handles roughly half of incoming chat contacts according to the joint Sitel and Rulai announcement, and the record lists Foundever as the SI VAR associated with the account.
Operational scope targeted Michelin North America customer service and contact center functions, and rollout introduced automated escalation paths and conversational monitoring to reshape agent workflows. The program was reported to improve resolution speed and customer satisfaction per the Sitel Rulai announcement, and governance included ongoing tuning of intents and dialog flows to align the Rulai Platform with service quality objectives.
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NHS | Healthcare | 1297455 | $200.0B | United Kingdom | shrGroup | Awaken Intelligence CallScripter | Call Center | 2020 |
In 2020, NHS deployed Awaken Intelligence CallScripter to support its Test & Trace contact centre during the COVID-19 response. The deployment used Awaken Intelligence CallScripter in the Call Center category to provide intelligent agent assistance and dynamic scripting across a national public health contact centre operation.
The implementation centered on dynamic scripting and real time agent assist capabilities, with configuration for high frequency script execution and workflow orchestration. NHS reported very large scale usage, with rapid onboarding of approximately 20,000 agents and reported script throughput of about 241,000 script runs per day while using Awaken Intelligence CallScripter.
Foundever supported the implementation and operational rollout for the NHS Test & Trace programme, focusing on contact centre workforce onboarding, scripted interaction guidance, and agent workflow support. Operational coverage was UK wide, targeting contact centre operations and public health case handling functions within the Test & Trace programme.
Governance and process changes emphasized centralized script management and scripted workflows to standardize agent interactions and accelerate training. The configuration and orchestration approach prioritized rapid scaling and high throughput scripting to sustain sustained contact centre volume during the public health response.
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IT Decision Makers and Key Stakeholders at Foundever
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Foundever Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Foundever software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Foundever System Integrator / VAR Profile
Foundever is a system integrator and technology consulting firm headquartered in Miami, United States, with approximately 170000 employees and annual revenues of $4.0B.
Foundever implements and supports enterprise applications across markets such as AI-Powered Application and CRM.
APPS RUN THE WORLD tracks 2 verified Foundever software implementations across industries and regions, including: Michelin Tire where Foundever implemented Rulai Platform, and NHS where Foundever implemented Awaken Intelligence CallScripter.
Foundever has a strategic VAR/SI partnership with Rulai and shrGroup, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Foundever partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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