Gauri
Commerce House Carlton Boulevard,
Lincoln, LN2 4WJ,
United Kingdom
Lincoln, LN2 4WJ,
United Kingdom
44 15 2224-3121
Professional Services
Gauri
List of Software Implementations where Gauri is Reseller or System Integrator
Gauri, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Gauri collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Gauri is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Gauri | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce |
| Gauri | SAP | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Gauri | SAP | SAP Service Cloud | Customer Support | CRM |
| Gauri | SAP | SAP Data Workbench | Data Migration | PaaS |
List of Software Implementations where Gauri is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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The Entertainer | Retail | 1900 | $265M | United Kingdom | SAP | SAP Data Workbench | Data Migration | 2015 | In 2015 The Entertainer implemented SAP Hybris Cloud for Customer for Sales & Service across the United Kingdom, integrating with Hybris Commerce to consolidate multi channel service. As part of the partner led rollout by Gauri, usage of SAP Data Workbench for the initial CRM migration is inferred and is presented here as the Data Migration component associated with the Cloud for Customer deployment. SAP Data Workbench is inferred to have been applied to perform extract transform and load tasks for customer and contact records, providing entity mapping, staging, and batch import orchestration typical of Data Migration engagements. Configuration efforts likely centered on aligning account and contact schemas, service history and interaction records to Sales and Service objects in SAP Hybris Cloud for Customer to create unified customer profiles. The implementation integrated SAP Hybris Cloud for Customer with Hybris Commerce across the UK to provide a single view of customer activity for contact centre agents and omnichannel channels. Operational scope emphasized sales and service business functions and contact centre workflows, with the inferred Data Migration effort supporting cutover of CRM data into the cloud tenancy. Gauri led the partner driven migration and rollout, which included data validation cycles and staged cutover planning to limit disruption while enabling agent enablement and go live readiness. The case study explicitly ties the Cloud for Customer adoption to improved contact centre response and omnichannel service, outcomes consistent with centralized CRM data migration using SAP Data Workbench. | |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2016 | In 2016, The Entertainer engaged Gauri to implement SAP Commerce Cloud (ex Hybris) and SAP Sales and Service Cloud as part of a multi-channel service desk integration, integrating eCommerce and customer service operations. The project targeted the retailer's customer service and delivery workflows that support TheToyShop.com and the companys store click and collect capabilities. SAP Hybris Cloud for Customer was deployed as the primary service ticketing and automation engine, configured for Sales and Service Cloud case management, ticket automation, and agent-facing service workflows. Functional modules implemented included multi-channel ticket ingestion, automated ticket assignment and escalation workflows, and agent CTI visibility to support synchronous and asynchronous interactions. Integrations were explicitly implemented between SAP Commerce Cloud (ex Hybris) and the Sales and Service Cloud to synchronize customer context and order data, and channels integrated included Commerce, CTI telephony, Email, Social Media, and Chat. Gauri delivered the telephony integration to bring voice interactions into the same ticket lifecycle as web, email, and social contacts, delivering a single view of customer from various channels. Gauri acted as the systems integrator and SAP Cloud for Customer specialist, leading rollout across customer service teams in the UK retail operation and establishing governance for ticket lifecycle and escalation processes. The implementation automated service ticket handling and created consolidated customer context across channels, providing the retailer with improved speed of customer service and delivery capabilities. | |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 | In 2016 The Entertainer implemented SAP Sales Cloud (ex CallidusCloud) to centralize multi-channel customer interactions and automate service desk workflows. The project targeted Sales Automation,Sales Engagement use cases with vendor SAP to provide a single view of the customer across online and brick and mortar touch points. Gauri delivered SAP Hybris Cloud for Customer as the primary Sales and Service Cloud platform, configuring core service ticketing, case management, and sales engagement capabilities to manage high inbound volumes. The implementation included configuration of automation rules for ticket routing and workload management, and embedded CTI telephony integration to surface caller context at the agent desktop. The solution was integrated with Hybris commerce and a range of channels including Email, Social Media and Chat to ingest and normalize customer interactions into a unified case stream. Operational coverage extended across the retailer's customer service organization and commerce channels supporting TheToyShop.com and aligned with in-store fulfilment patterns such as the retailer's 30 minute click and collect capability across its UK stores and international outlets. Gauri acted as the implementation partner and delivered niche integrations and operational connectors required by the retailer, including telephony and commerce linkages. The Entertainer implemented SAP Sales Cloud (ex CallidusCloud) and SAP Hybris Cloud for Customer to automate service tickets and achieve a single view of customer from various channels, giving them an edge to deliver fast customer service and delivery capabilities. | |
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Retail | 1700 | $263M | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2016 |
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Distribution | 1500 | $388M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2019 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2018 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 |
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IT Decision Makers and Key Stakeholders at Gauri
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Gauri Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gauri software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gauri professional services include:
- MRP Group, a United Kingdom based Professional Services organization with 130 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Gauri System Integrator / VAR Profile
Gauri is a system integrator and technology consulting firm headquartered in Lincoln, United Kingdom, with approximately 80 employees and annual revenues of $8M.
Gauri implements and supports enterprise applications across markets such as PaaS, eCommerce, CRM and ERP Financial Management.
APPS RUN THE WORLD tracks 8 verified Gauri software implementations across industries and regions, including: The Entertainer where Gauri implemented SAP Data Workbench, The Entertainer where Gauri implemented SAP Commerce Cloud (ex Hybris), and The Entertainer where Gauri implemented SAP Sales Cloud (ex CallidusCloud).
Gauri has a strategic VAR/SI partnership with SAP, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Gauri's services, including MRP Group.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Gauri partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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