Lincoln, LN2 4WJ,
United Kingdom
Gauri
Gauri, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Gauri collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Gauri | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce |
| Gauri | SAP | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Gauri | SAP | SAP Service Cloud | Customer Support | CRM |
| Gauri | SAP | SAP Data Workbench | Data Migration | PaaS |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Arco | Distribution | 1500 | $388M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2019 | In 2019 Arco implemented SAP Commerce Cloud (ex Hybris) for eCommerce. The implementation was delivered with SI Gauri, who demonstrated Hybris Cloud for Customer capabilities and aligned phased delivery with Arco’s broader digital program to remove execution risk. The deployment centered on SAP Commerce Cloud (ex Hybris) core commerce capabilities and configuration-first approaches to preserve upgradeability and stability. Functional scope included customer facing commerce capabilities and sales enablement workflows consistent with eCommerce platforms, with design provisions made to address future requirement possibilities. Integrations were realized using the platform’s out of the box integration capabilities, establishing connectivity with Arco’s ERP, on-premise CRM, Hybris Commerce components and analytics and C4C Sales for order, customer and sales data flows. The architecture prioritized a cloud commerce front end connected to on-premise back-office systems to leverage existing investments while enabling commerce orchestration. Gauri helped Arco design a roadmap to achieve a clean end state, coordinating all phases to be in sync with planned outcomes and minimizing technical debt. The program explicitly targeted low TCO and more mature functionality to improve system stability while ensuring governance and rollout sequencing supported future extensibility. | |
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Stelrad Ltd | Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2018 | In 2018, Stelrad Ltd implemented SAP Commerce Cloud (ex Hybris) with implementation partner Gauri. Stelrad evaluated four leading partners and selected Gauri after a rigorous evaluation and customer references, commissioning a Hybris Cloud for Sales deployment to time and budget. Gauri configured SAP Commerce Cloud (ex Hybris) as a Hybris Cloud for Sales solution in nine weeks, prioritizing merchant account visibility, telemarketing workflows, and field sales enablement to provide real time data and information about merchants. The deployment specifically targeted Brand Specialist and Telemarketing teams, embedding customer profile visibility and sales orchestration capabilities to support day to day field operations. Operational coverage began with the Brand Specialist and Telemarketing functions with a planned extension to other sales teams to improve efficiency and increase market share, aligning Stelrad Ltd SAP Commerce Cloud (ex Hybris) eCommerce capabilities with core sales processes. Governance followed a partner led delivery model with rapid implementation cycles and stakeholder sign off, and the project received external recognition with a gold award for innovation at the SAP Quality Awards in 2016. | |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2016 | In 2016, The Entertainer engaged Gauri to implement SAP Commerce Cloud (ex Hybris) and SAP Sales and Service Cloud as part of a multi-channel service desk integration, integrating eCommerce and customer service operations. The project targeted the retailer's customer service and delivery workflows that support TheToyShop.com and the companys store click and collect capabilities. SAP Hybris Cloud for Customer was deployed as the primary service ticketing and automation engine, configured for Sales and Service Cloud case management, ticket automation, and agent-facing service workflows. Functional modules implemented included multi-channel ticket ingestion, automated ticket assignment and escalation workflows, and agent CTI visibility to support synchronous and asynchronous interactions. Integrations were explicitly implemented between SAP Commerce Cloud (ex Hybris) and the Sales and Service Cloud to synchronize customer context and order data, and channels integrated included Commerce, CTI telephony, Email, Social Media, and Chat. Gauri delivered the telephony integration to bring voice interactions into the same ticket lifecycle as web, email, and social contacts, delivering a single view of customer from various channels. Gauri acted as the systems integrator and SAP Cloud for Customer specialist, leading rollout across customer service teams in the UK retail operation and establishing governance for ticket lifecycle and escalation processes. The implementation automated service ticket handling and created consolidated customer context across channels, providing the retailer with improved speed of customer service and delivery capabilities. | |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 |
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Retail | 1700 | $263M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 |
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Retail | 1900 | $265M | United Kingdom | SAP | SAP Data Workbench | Data Migration | 2015 |
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Retail | 1700 | $263M | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2016 |
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Buyer Intent: Companies Evaluating Gauri Services
- MRP Group, a United Kingdom based Professional Services organization with 130 Employees
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