Gauri
Commerce House Carlton Boulevard,
Lincoln, LN2 4WJ,
United Kingdom
Lincoln, LN2 4WJ,
United Kingdom
44 15 2224-3121
Professional Services
Gauri
List of Software Implementations where Gauri is Reseller or System Integrator
Gauri, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Gauri collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Gauri is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Gauri | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce |
| Gauri | SAP | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Gauri | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Gauri | SAP | SAP Service Cloud | Customer Support | CRM |
| Gauri | SAP | SAP Data Workbench | Data Migration | PaaS |
List of Software Implementations where Gauri is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2016 | In 2016 The Entertainer implemented SAP Service Cloud to centralize Customer Support across its retail and e-commerce channels. The project was positioned as a multi-channel service desk automation initiative, driven by a requirement for a single view of the customer and faster customer service and delivery capabilities, and Gauri acted as the implementation partner for delivery. The implementation used SAP Hybris Cloud for Customer as the primary SAP Sales and Service Cloud instance to manage transaction volume and automate case handling. Functional configuration emphasized case management and automated ticketing workflows, omnichannel routing, and CTI enabled call handling, with extensions to support email, social media, and chat contact channels consistent with Customer Support operations. Integrations were explicit and central to the architecture, including Hybris commerce integration to synchronize order and customer context from TheToyShop.com, telephony integration for CTI, and connectors for Email, Social Media, and Chat. Operational coverage included the retailer s e-commerce storefront and its store-facing customer service teams, enabling consolidated customer context across online and in-store touchpoints. Gauri delivered niche integrations and configuration to meet operational requirements and to instrument the service desk for higher throughput and faster resolution. Governance focused on centralizing case ownership and standardizing ticket workflows to create the single customer view required by the business, and the stated outcome was an improved ability to deliver fast customer service and delivery capabilities using SAP Service Cloud for Customer Support. | |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 | In 2016 The Entertainer implemented SAP Sales Cloud (ex CallidusCloud) to centralize multi-channel customer interactions and automate service desk workflows. The project targeted Sales Automation,Sales Engagement use cases with vendor SAP to provide a single view of the customer across online and brick and mortar touch points. Gauri delivered SAP Hybris Cloud for Customer as the primary Sales and Service Cloud platform, configuring core service ticketing, case management, and sales engagement capabilities to manage high inbound volumes. The implementation included configuration of automation rules for ticket routing and workload management, and embedded CTI telephony integration to surface caller context at the agent desktop. The solution was integrated with Hybris commerce and a range of channels including Email, Social Media and Chat to ingest and normalize customer interactions into a unified case stream. Operational coverage extended across the retailer's customer service organization and commerce channels supporting TheToyShop.com and aligned with in-store fulfilment patterns such as the retailer's 30 minute click and collect capability across its UK stores and international outlets. Gauri acted as the implementation partner and delivered niche integrations and operational connectors required by the retailer, including telephony and commerce linkages. The Entertainer implemented SAP Sales Cloud (ex CallidusCloud) and SAP Hybris Cloud for Customer to automate service tickets and achieve a single view of customer from various channels, giving them an edge to deliver fast customer service and delivery capabilities. | |
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The Entertainer | Retail | 1700 | $263M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2016 | In 2016, The Entertainer engaged Gauri to implement SAP Commerce Cloud (ex Hybris) and SAP Sales and Service Cloud as part of a multi-channel service desk integration, integrating eCommerce and customer service operations. The project targeted the retailer's customer service and delivery workflows that support TheToyShop.com and the companys store click and collect capabilities. SAP Hybris Cloud for Customer was deployed as the primary service ticketing and automation engine, configured for Sales and Service Cloud case management, ticket automation, and agent-facing service workflows. Functional modules implemented included multi-channel ticket ingestion, automated ticket assignment and escalation workflows, and agent CTI visibility to support synchronous and asynchronous interactions. Integrations were explicitly implemented between SAP Commerce Cloud (ex Hybris) and the Sales and Service Cloud to synchronize customer context and order data, and channels integrated included Commerce, CTI telephony, Email, Social Media, and Chat. Gauri delivered the telephony integration to bring voice interactions into the same ticket lifecycle as web, email, and social contacts, delivering a single view of customer from various channels. Gauri acted as the systems integrator and SAP Cloud for Customer specialist, leading rollout across customer service teams in the UK retail operation and establishing governance for ticket lifecycle and escalation processes. The implementation automated service ticket handling and created consolidated customer context across channels, providing the retailer with improved speed of customer service and delivery capabilities. | |
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Retail | 1900 | $265M | United Kingdom | SAP | SAP Data Workbench | Data Migration | 2015 |
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Distribution | 1500 | $388M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2019 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2016 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Manufacturing | 1500 | $403M | United Kingdom | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | 2018 |
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IT Decision Makers and Key Stakeholders at Gauri
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Gauri Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gauri software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gauri professional services include:
- MRP Group, a United Kingdom based Professional Services organization with 130 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Gauri System Integrator / VAR Profile
Gauri is a system integrator and technology consulting firm headquartered in Lincoln, United Kingdom, with approximately 80 employees and annual revenues of $8M.
Gauri implements and supports enterprise applications across markets such as CRM, eCommerce, PaaS and ERP Financial Management.
APPS RUN THE WORLD tracks 8 verified Gauri software implementations across industries and regions, including: The Entertainer where Gauri implemented SAP Service Cloud, The Entertainer where Gauri implemented SAP Sales Cloud (ex CallidusCloud), and The Entertainer where Gauri implemented SAP Commerce Cloud (ex Hybris).
Gauri has a strategic VAR/SI partnership with SAP, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Gauri's services, including MRP Group.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Gauri partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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