Amsterdam, 1101 EE,
Netherlands
HSO
HSO, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. HSO collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| HSO | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| HSO | Microsoft | Microsoft Dynamics AX | ERP Financial | ERP Financial Management |
| HSO | Microsoft | Microsoft Entra ID (formerly Azure Active Directory) | Identity and Access Management (IAM) | CyberSecurity |
| HSO | Microsoft | Microsoft Azure SQL Database | Database Management | IaaS |
| HSO | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | CRM |
| HSO | Microsoft | Microsoft Dynamics 365 Supply Chain Management | Supply Chain Management | SCM |
| HSO | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | CRM |
| HSO | Microsoft | Microsoft Dynamics 365 IBP | Integrated Business Planning | SCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Almac Group | Life Sciences | 7500 | $1.0B | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 |
In 2022, Almac Group implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to consolidate core finance and accounting workflows. HSO UK commenced as an outsourced technical consultant in September 2022 and has provided ongoing technical consultancy for the Dynamics 365 for Finance and Operations engagement.
The Microsoft Dynamics 365 for Finance and Operations deployment focused on core financial management capabilities typical of ERP Financial systems, including general ledger, accounts payable and receivable, fixed asset tracking, and financial reporting, leveraging the D365 data model and extension framework for configuration and custom business logic. The implementation preserved a modular approach to finance functionality to support accounting close, statutory reporting, and transaction processing across Almac Group.
HSO UK acted as technical lead for configuration, environment setup, extension development and operational support, working closely with Almac Group finance and IT stakeholders to govern configuration standards and release sequencing. Technical stewardship and consultancy from September 2022 onward established ongoing support and change control patterns for the Microsoft Dynamics 365 for Finance and Operations environment within the finance organization.
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Essent | Utilities | 2800 | $650M | Netherlands | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2019 |
In 2019, Essent implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform and migrated from Microsoft Dynamics AX. The program was delivered with Microsoft Solution Integrator HSO and involved the Cloud Operations team providing technical advisory and onboarding services for the new application.
The Microsoft Dynamics 365 for Finance and Operations implementation focused on standard ERP Financial capabilities including core financials, general ledger, accounts payable and receivable, procurement and operational finance workflows, configured for cloud-first deployment. Configuration and installation activities included environment provisioning, solution setup and add-on integration efforts performed by HSO technical consultants experienced with Azure and Dynamics 365 for Finance and Operations.
Deployment architecture encompassed SaaS Dynamics 365 for Finance and Operations environments and hybrid on premise or IaaS patterns hosted on Azure, with underlying Microsoft SQL Server and IIS web application components for add-ons and extensions. Integration and operational responsibilities explicitly covered onboarding processes, performance assessments, ongoing 2nd line and 3rd line support, and operational reviews to stabilize the platform within Essents Cloud Operations team.
Governance and operational changes were formalized through HSO led installation and set-up activities, technical advice during onboarding, and structured support tiers for incident and performance management. The implementation narrative centers on Microsoft Dynamics 365 for Finance and Operations as the ERP Financial backbone for Essent, delivered and operated in collaboration with HSO and the companys Cloud Operations organization.
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Fagron | Life Sciences | 3035 | $735M | Belgium | Microsoft | Microsoft Dynamics AX | ERP Financial | 2017 |
In 2017, Fagron implemented Microsoft Dynamics AX 2012 as its ERP Financial platform to support rapid international expansion and increasing process complexity. The project addressed a migration from Microsoft Dynamics NAV after the organisation outgrew NAV, with two of Fagron’s most complex business units placed on Microsoft Dynamics AX 2012 to centralise core transactional processing across its pharmaceutical production footprint spanning Europe, North America and South America.
Microsoft Dynamics AX 2012 was deployed in the cloud on Microsoft Azure, aligning the ERP Financial deployment with Fagron’s cloud-driven IT strategy. The implementation focused on standard financial management and transaction orchestration capabilities typical of ERP Financial systems, together with inventory and production control workflows oriented to personalised medication production, traceability and compliance driven operations.
Operational coverage was global, with HSO Global Managed Services retained as the implementation and managed services partner to provide 24/7 front-line and second line support. Support flow was structured so that user issues are routed from Fagron’s internal support desk to HSO’s front-line team, escalated to HSO second line when needed, and monitored continuously by HSO for platform availability on Azure.
The programme required reorganisation of Fagron’s ICT function and internal support model to operate effectively with an external managed services partner. Supply Manager Gertjan Knoester led continuity responsibilities, and Fagron invested in knowledge transfer and regular evaluation cycles to enable joint governance, preserve internal accountability for business processes, and optimize collaborative incident resolution with HSO.
Continuity and risk mitigation were central to the implementation given the time sensitive nature of clean room production and patient delivery obligations. HSO Global Managed Services provides business continuity coverage and proactive monitoring, while the Microsoft Azure hosted Microsoft Dynamics AX 2012 environment removed on premise server management concerns and supported scalability and high availability expectations.
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Manufacturing | 325 | $132M | Germany | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2023 |
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Professional Services | 800 | $557M | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 |
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Manufacturing | 300 | $50M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 |
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Manufacturing | 300 | $50M | United States | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2020 |
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Retail | 8000 | $1.8B | Netherlands | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 |
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Retail | 8000 | $1.8B | Netherlands | Microsoft | Microsoft Dynamics 365 Supply Chain Management | Supply Chain Management | 2022 |
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Retail | 1500 | $2.4B | Netherlands | Microsoft | Microsoft Dynamics 365 IBP | Integrated Business Planning | 2019 |
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Buyer Intent: Companies Evaluating HSO Services
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