Invensys
10900 Equity DriveAÂ ,
Houston, 77041, TX,
United States
Houston, 77041, TX,
United States
1 713-329-1600
Manufacturing
Invensys
List of Software Implementations where Invensys is Reseller or System Integrator
Invensys, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Invensys collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Invensys is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Invensys | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Invensys | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | AI Development |
| Invensys | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | Analytics and BI |
List of Software Implementations where Invensys is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Veolia | Utilities | 202332 | $49.2B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, Veolia implemented ServiceNow ITSM as its enterprise IT Service Management platform to centralize support for country IT teams and operational IT processes. The ServiceNow ITSM platform handles an average of 15.5 million transactions annually and is used by Veolia’s country IT teams to support local operations, including agile IT development, self-service portals, IT support, and operations management.
ServiceNow ITSM was configured to deliver in-platform Performance Analytics, real-time queue management dashboards, and automated reporting workflows for consistent incident and request handling. Functional capabilities implemented include self-service portals for end users, agile development support for IT teams, operations management modules to track operational work, and Performance Analytics to provide a single source of accurate, consistent data for decision making.
The deployment extended across 45 markets, with country CIOs empowered to contribute to the global ITSM operation and performance measurement approach. Implementation support and ongoing services were provided by Invensys and by Eviden formerly Engage ESM, with the platform’s in-platform automation and analytics creating a unified data model and faster reporting cadence.
Veolia formalized governance through a global center of excellence to drive enterprise-wide IT best practices, and the CoE established standardized service level agreements and key performance indicators worldwide. The CoE also standardized measurement and review processes, enabling three times faster service reviews and broader organisational adoption of ServiceNow Performance Analytics methodologies.
Explicit outcomes recorded by Veolia include a 47% improvement in service response times through real-time queue management dashboards, a reported 50% increase in employee satisfaction, and accelerated reporting and process improvements enabled by the single source of data and automation within ServiceNow ITSM.
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Veolia | Utilities | 202332 | $49.2B | France | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2018 |
In 2018, Veolia deployed ServiceNow Performance Analytics on the Now Platform® as an Analytics and BI initiative, working with systems integrator Invensys to centralize KPI tracking across its water, waste, and energy operations. The implementation established a global centre of excellence to standardize performance measurement and to deliver a consistent, best practice approach to KPIs across operational and corporate functions.
ServiceNow Performance Analytics was configured with indicator definitions, KPI scorecards, trend analytics, scheduled data collection and automated metric calculations to support ongoing operational reporting. Dashboards and visualizations were provisioned to surface executive and operational views of performance, and the full application name ServiceNow Performance Analytics is used as the single source for analytics workflows and scorecarding.
The deployment was executed on the Now Platform® to centralize analytics alongside existing ServiceNow workflows, enabling unified access to performance data within the platform environment. Operational coverage focused on Veolia’s core activities of developing access to resources, preserving available resources, and replenishing resources, aligning Analytics and BI outputs to water, waste, and energy business functions.
Governance was formalized through the global centre of excellence which defined indicator taxonomy, measurement cadence, and best practice configuration guidelines, and Invensys supported implementation and rollout governance. The program objective documented by Veolia emphasized consistent KPI governance and standardized performance measurement as the primary outcome of the ServiceNow Performance Analytics deployment.
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Veolia | Utilities | 202332 | $49.2B | France | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2018 |
In 2018, Veolia implemented ServiceNow AI Platform to extend its enterprise analytics and operational automation capabilities within the utilities sector. The deployment is positioned under the Generative AI Platforms category and was integrated with the Now Platform and ServiceNow Performance Analytics to support a corporate strategy for consistent KPI and performance measurement.
The implementation configured ServiceNow AI Platform alongside ServiceNow Performance Analytics modules to deliver centralized KPI frameworks, automated performance reporting workflows, and AI-assisted analytics for operational metrics. Configuration emphasized dashboarding, event-driven workflow automation, and embedded analytic models to operationalize performance data across business functions responsible for water, waste, and energy services.
Invensys served as the implementation partner coordinating technical delivery and the establishment of a global centre of excellence. Governance workstreams focused on standardizing KPI definitions, enforcing measurement processes, and propagating best practices across Veolia’s global operations, with the ServiceNow AI Platform and Now Platform forming the core instrumentation layer for performance governance.
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IT Decision Makers and Key Stakeholders at Invensys
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Buyer Intent: Companies Evaluating Invensys Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Invensys System Integrator / VAR Profile
Invensys is a system integrator and technology consulting firm headquartered in Houston, United States, with approximately 185965 employees and annual revenues of $25.0B.
Invensys implements and supports enterprise applications across markets such as ITSM, Analytics and BI and AI Development.
APPS RUN THE WORLD tracks 3 verified Invensys software implementations across industries and regions, including: Veolia where Invensys implemented ServiceNow ITSM, Veolia where Invensys implemented ServiceNow Performance Analytics, and Veolia where Invensys implemented ServiceNow AI Platform.
Invensys has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Invensys partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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