Geneva, 1228,
Switzerland
ITSS Global
ITSS Global, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ITSS Global collaboration with software players such as Temenos empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| ITSS Global | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| ITSS Global | Temenos | Temenos Payments | Payment Processing | ERP Financial Management |
| ITSS Global | Temenos | Temenos Financial Crime Mitigation | AML, Fraud and Compliance | TRM |
| ITSS Global | Temenos | Temenos Data Hub | Master Data Management | PaaS |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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MIDBANK Egypt | Banking and Financial Services | 600 | $49M | Egypt | Temenos | Temenos T24 | Core Banking | 2025 |
In 2025 MIDBANK Egypt implemented Temenos T24 as the central element of a Core Banking modernization program, going live in April 2025 with a coordinated big bang go-live and an on-premises deployment model. The implementation included Temenos T24 core banking, Temenos Payments Hub TPH, Temenos Financial Crime Mitigation FCM, Arrangement Architecture AA, and Temenos Data Hub TDH, with Temenos Digital in advanced testing for a subsequent launch. Ernst Young led vendor selection, ITSS Global acted as the implementation partner, and DXC provided independent testing services.
The Temenos T24 implementation was configured to support traditional account processing, payments clearing and settlement workflows, product configuration and launch orchestration, and AML and financial crime monitoring under FCM. Temenos Data Hub was instrumented for centralized data consolidation and reporting, enabling downstream data consumption for analytics and regulatory reporting. Automation reduced manual processing touchpoints and the deployment emphasized standard Temenos functional modules for retail and SME banking, product management, operations, and compliance.
Integration work focused on linking the Temenos T24 core, Payments Hub, FCM, and TDH within an on-premises architecture, and preparing channel integration for Temenos Digital pending regulatory approval. A centralized PMO governed the cutover and cross-vendor coordination, enforcing test, defect remediation, and release gates during the big bang transition. Temenos provided a 24/7 support service to sustain stabilization and incident response in the immediate post-go-live window.
Operational coverage targeted retail and SME business functions alongside operations and compliance teams across MIDBANK Egypt, with internal automation decreasing reliance on manual operations and freeing staff for higher-value tasks. Early phases encountered implementation challenges that were resolved through aligned stakeholder collaboration and an empowered PMO. Outcomes explicitly reported include reductions in transaction processing times, improvements in customer satisfaction, and anticipated annual operational cost savings, and the bank is now planning AI initiatives including exploratory use of Temenos Product Manager Copilot to accelerate product time to market.
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MIDBANK Egypt | Banking and Financial Services | 600 | $49M | Egypt | Temenos | Temenos Payments | Payment Processing | 2025 |
In 2025 MIDBANK implemented Temenos Payments as part of a coordinated Temenos suite go-live. The program went live in April 2025 with Temenos Core, Payments Hub TPH, Financial Crime Mitigation, Arrangement architecture AA, and Temenos Data Hub, all deployed on-premises to establish a unified processing platform.
The Temenos Payments implementation centralizes Payment Processing for clearing, settlement, orchestration, and reconciliation workflows, leveraging Arrangement architecture for product configuration and Temenos Data Hub for unified transaction and reference data. Financial Crime Mitigation was configured alongside payments to embed compliance controls into payment flows, while automation of operational workflows reduced manual touch points and enabled faster product provisioning.
Implementation services and testing were executed with ITSS Global as the system integrator and DXC providing testing support, following a five year IT strategy defined with Ernst Young. Operational coverage prioritized retail and SME business functions, with digital channels provisioned for phased activation and Temenos Digital slated for imminent go-live pending regulatory approvals. Temenos provides 24/7 support to sustain production operations.
Governance relied on an empowered PMO to coordinate cross vendor delivery and internal stakeholders, adopting a single big bang cutover approach to move production processing to the new platform in one controlled event. Process restructuring focused on reducing manual reconciliation and exception handling through automation, and the bank is forming a dedicated team to explore AI augmentation using Temenos Product Manager Copilot for accelerated product time to market.
Early outcomes reported by MIDBANK include reduced transaction processing times, improved customer satisfaction, annual operational cost savings, and increased capacity to resolve issues more quickly. The deployment also strengthens ongoing regulatory compliance efforts and supports the bank's strategic objectives for retail and SME digital expansion within Egypt.
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MIDBANK Egypt | Banking and Financial Services | 600 | $49M | Egypt | Temenos | Temenos Data Hub | Master Data Management | 2025 |
In 2025 MIDBANK Egypt implemented Temenos Data Hub as a Master Data Management deployment, bringing the Temenos Data Hub into production on August 1, 2025 as part of a coordinated big bang activation of Temenos’ banking suite. The initiative was delivered by implementation partner ITSS Global with testing assistance from DXS, and it centrally targeted the bank’s retail, corporate, and SME banking operations as part of a broader platform rollout that included Temenos Core, Payments Hub, and Financial Crime Mitigation.
The Temenos Data Hub implementation established a centralized master data repository and reference data registry to harmonize customer, product, and account master records. Configuration work emphasized canonical data models, data quality rules, and MDM workflows for record unification and de-duplication, while testing and validation cycles were executed jointly by ITSS Global and DXS to ensure consistency across transactional and analytical domains.
Integration design tied the Master Data Management layer to Temenos Core, Payments Hub, and Financial Crime Mitigation, positioning the Data Hub as the authoritative source for upstream and downstream systems and as the data foundation for upcoming digital channel initiatives under Temenos Digital. Interfaces and provisioning mechanisms were implemented to support consumption of master and reference data by core banking processes, payments engines, compliance workflows, and nascent digital front ends.
Governance and operational changes included centralized data stewardship, formalized data ownership, and enforced validation rules to reduce reconciliation friction between banking functions. Temenos reports that the new platform has already delivered reduced transaction processing times, improved operational efficiency, and enhanced customer satisfaction, and the deployment aligns with Egypt Vision 2030 and the Central Bank of Egypt’s digital agenda.
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Banking and Financial Services | 600 | $49M | Egypt | Temenos | Temenos Financial Crime Mitigation | AML, Fraud and Compliance | 2025 |
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Banking and Financial Services | 40 | $3M | Luxembourg | Temenos | Temenos T24 | Core Banking | 2016 |
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Banking and Financial Services | 82 | $15M | Namibia | Temenos | Temenos T24 | Core Banking | 2016 |
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Banking and Financial Services | 220 | $28M | Swaziland | Temenos | Temenos T24 | Core Banking | 2015 |
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Banking and Financial Services | 200 | $44M | Qatar | Temenos | Temenos T24 | Core Banking | 2015 |
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Banking and Financial Services | 270 | $22M | Kenya | Temenos | Temenos T24 | Core Banking | 2015 |
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Banking and Financial Services | 40 | $5M | Bahrain | Temenos | Temenos T24 | Core Banking | 2013 |
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Buyer Intent: Companies Evaluating ITSS Global Services
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