NewRocket
1057 La Mirada Court,
Vista, 92081, CA,
United States
Vista, 92081, CA,
United States
1 760-201-1059
Professional Services
NewRocket
List of Software Implementations where NewRocket is Reseller or System Integrator
NewRocket, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NewRocket collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
NewRocket is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| NewRocket | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | TRM |
| NewRocket | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
| NewRocket | ServiceNow | ServiceNow App Engine | Apps Development | PaaS |
List of Software Implementations where NewRocket is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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ProAssurance | Insurance | 1036 | $1.1B | United States | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2021 |
In 2021, ProAssurance implemented ServiceNow Customer Service Management to extend its ServiceNow platform footprint and modernize customer-facing intake for underwriting, with implementation support from NewRocket. The deployment was positioned within the Customer Support category and built on an existing IT Service Management foundation that ProAssurance had previously established to support core helpdesk functionality.
The ServiceNow Customer Service Management implementation targeted underwriting submission intake and then expanded to host significant elements of underwriting workflows and the organization’s core claims processing workflow. Financial Services Operations was configured on the platform to support claims-related finance processes. ProAssurance leveraged out of the box ServiceNow capabilities for roughly 60 to 70 percent of core processes, with remaining requirements addressed through system and workflow configuration rather than extensive custom development.
Operational coverage centered on underwriting, claims, and financial services operations, bringing these business functions into a unified ServiceNow environment to standardize intake and case orchestration. The program emphasized internal workflow configuration and platform-based automation consistent with Customer Support functional patterns, and it retained platform-native modules for case management, routing, and process orchestration.
Governance and rollout included a strategic emphasis on a Citizen Developer program powered by ServiceNow App Engine Studio to enable employees to design solutions and process optimizations independently. ProAssurance reported that ServiceNow allowed the organization to get up and running efficiently while empowering employees to develop their own solutions, and the company positioned the platform as central to ongoing operational change across underwriting, claims, and financial services operations.
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ProAssurance | Insurance | 1036 | $1.1B | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 |
In 2021, ProAssurance implemented ServiceNow ITSM to establish a centralized IT Service Management platform supporting its core helpdesk functionality and to seed a broader platform strategy across IT and business operations. The initial ServiceNow ITSM deployment served as the nucleus for subsequent ServiceNow projects, positioning IT Service Management as the foundational platform for enterprise service workflows.
The implementation leveraged standard IT Service Management capabilities such as incident management, service request and catalog orchestration, change workflow configuration and automated ticketing, with ServiceNow App Engine Studio introduced to enable low code extension and citizen development. ProAssurance capitalized on out of the box capabilities, noting that roughly 60 to 70 percent of core processes were available without custom development, while remaining gaps were addressed through system and workflow configuration.
Following the ITSM rollout, ProAssurance expanded the platform into Customer Service Management to transform submission intake for underwriting, shifted significant elements of underwriting onto ServiceNow, and moved core claims processing workflows and Financial Services Operations onto the platform. The program was supported by NewRocket as the implementation partner, and the ServiceNow footprint was applied across underwriting, claims, financial operations and enterprise support functions.
Governance and operational change focused on enabling a Citizen Developer program powered by ServiceNow App Engine Studio, designed to empower employees to create solutions and optimize processes within controlled workflow and configuration guardrails. The rollout sequence began with ITSM for helpdesk functions, extended into CSM for underwriting intake, and then broadened to underwriting, claims and financial operations, enabling ProAssurance to consolidate many manual processes and accelerate internal solution development.
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ProAssurance | Insurance | 1036 | $1.1B | United States | ServiceNow | ServiceNow App Engine | Apps Development | 2021 |
In 2021, ProAssurance implemented ServiceNow App Engine to extend its existing ServiceNow platform and accelerate internal application development under the Apps Development discipline. The engagement situates ServiceNow App Engine as the primary low code platform supporting business-facing automation and citizen development initiatives for the insurer.
The implementation built on prior ServiceNow modules already in production, including IT Service Management for core helpdesk functionality and Customer Service Management for underwriting submission intake, and then expanded to move significant elements of underwriting and core claims processing onto the platform. Financial Services Operations was also configured to support claims workflows, with ServiceNow providing approximately 60 to 70 percent of required core processes out of the box and the balance delivered through targeted system and workflow configuration.
Operational coverage spans underwriting, claims, financial services operations, and enterprise IT, aligning the ServiceNow App Engine deployment to those business functions. NewRocket supported the engagement as the implementation partner, working on application configuration and App Engine Studio builds to enable business users and analysts to contribute to application creation.
Governance emphasis centered on a Citizen Developer program powered by ServiceNow App Engine Studio, designed to empower employees to develop their own solutions and process optimizations while operating under platform controls and workflow configuration best practices. The program aims to institutionalize developer governance and accelerate departmental solution delivery, with explicit deployments focused on underwriting intake automation and claims process optimization.
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Banking and Financial Services | 26714 | $6.6B | United States | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | 2022 |
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IT Decision Makers and Key Stakeholders at NewRocket
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Buyer Intent: Companies Evaluating NewRocket Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NewRocket software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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NewRocket System Integrator / VAR Profile
NewRocket is a system integrator and technology consulting firm headquartered in Vista, United States, with approximately 500 employees and annual revenues of $100M.
NewRocket implements and supports enterprise applications across markets such as CRM, ITSM, PaaS and TRM.
APPS RUN THE WORLD tracks 4 verified NewRocket software implementations across industries and regions, including: ProAssurance where NewRocket implemented ServiceNow Customer Service Management, ProAssurance where NewRocket implemented ServiceNow ITSM, and ProAssurance where NewRocket implemented ServiceNow App Engine.
NewRocket has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NewRocket partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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