Paris, 92300,
France
Notion Edge
Notion Edge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Notion Edge collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Notion Edge | SAP | SAP Field Service Management | Field Service Management | ERP Services and Operations |
| Notion Edge | SAP | SAP S/4 HANA | ERP Financial | ERP |
| Notion Edge | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Notion Edge | SAP | SAP Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Manufacturing | 200 | $35M | France | SAP | SAP Service Cloud | Customer Support | 2018 |
In 2018 Prevost implemented SAP Service Cloud within its Customer Support environment to modernize CRM capabilities for international sales and service teams. The SAP Service Cloud deployment was provisioned by Notion Edge and oriented toward a cloud native, device agnostic CRM experience accessible from any location, supporting the vendor SAP product footprint.
Prevost moved to SAP Sales and Service Cloud after its previous CRM was no longer suited to the needs of its international sales organization. The implementation focused on making a user friendly, powerful CRM available to salespeople across France, Germany, Spain, Italy, the United Kingdom, and the United States, while aligning customer and service interactions with the companys three logistical bases that serve customers in over 80 countries.
Configuration emphasized Customer Support capabilities typical of the category, including account and contact management, case and ticket handling, service interaction tracking, and mobile CRM functionality to support field and remote sales users. SAP Service Cloud was configured to support sales support workflows and service case lifecycle management, and to centralize customer records and interaction histories for cross regional visibility.
Governance changes accompanied the rollout to standardize service workflows and centralize customer data across Prevosts sales and service functions, enabling consistent daily usage by sales teams. The deployment helped salespeople in their daily tasks by providing an accessible CRM interface and consolidated service processes, while Notion Edge led the implementation and delivery of the SAP Service Cloud solution.
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Manufacturing | 221 | $25M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Manufacturing | 221 | $25M | France | SAP | SAP Service Cloud | Customer Support | 2020 |
In 2020, Sames implemented SAP Service Cloud in the Customer Support category with implementation partner Notion Edge to support a strategic shift toward servitization and tighter partner ecosystem engagement. The deployment was positioned to centralize customer interactions and to enable an integrated sales and service operational model across the company and its distribution network.
The implementation delivered core CRM and service management capabilities typical of SAP Service Cloud, including case and ticket handling, sales visit planning workflows, mobile field service access, automated CRM processes, and executive dashboards for activity visibility. The project explicitly included management of IoT telemetry for installed customer equipment to link service events and asset data into the CRM record, enabling equipment-centric service workflows and customer data exploitation.
Integrations implemented as part of the rollout included Outlook and Microsoft Teams connectivity for user productivity and communications, and ingestion of external data sources to improve the reliability of information presented to the sales force. Operational coverage extended across eight business units and the broader partner network, with governance and process changes oriented toward digitalizing customer relationships, automating CRM processes, and involving distributors and resellers in the service lifecycle.
The SAP Service Cloud core solution was deployed in six months and reached a very high level of adoption with over 200 users. Reported outcomes included improved internal and external collaboration, optimization of the sales visit planning process, better follow up of leads especially with indirect customers such as partners and resellers, and enhanced visibility for sales, marketing, and customer service through dashboarding and integrated CRM activity data.
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Distribution | 3300 | $1.3B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2019 |
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Distribution | 3300 | $1.3B | France | SAP | SAP Service Cloud | Customer Support | 2019 |
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Buyer Intent: Companies Evaluating Notion Edge Services
- Al-Futtaim Group, a United Arab Emirates based Professional Services organization with 33000 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Al-Futtaim Group | Professional Services | 33000 | $12.7B | United Arab Emirates | 2025-09-30 |