Paris, 92300,
France
Notion Edge
Notion Edge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Notion Edge collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Notion Edge | SAP | SAP Field Service Management | Field Service Management | ERP Services and Operations |
| Notion Edge | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Notion Edge | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Notion Edge | SAP | SAP Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Forvia | Automotive | 153000 | $30.9B | France | SAP | SAP Service Cloud | Customer Support | 2020 | In 2020, FORVIA implemented SAP Service Cloud as a Customer Support application to centralize support and sales interactions across its global organization. The deployment targeted FORVIA's six Business Groups, aligning service workflows for Seating, Interiors, Clean Mobility, Electronics, Lighting, and Lifecycle Solutions, and extended to sales and after sales teams across multiple regions. The implementation focused on SAP Service Cloud capabilities including case and incident management, knowledge base enablement, service request orchestration, and service ticket routing to improve front line responsiveness. The project used the SAP Sales & Service Cloud solution to align service processes with commercial operations, standardizing service lifecycle workflows and configuring role based access for sales and service specialists. Notion Edge served as the SI partner responsible for system configuration, rollout coordination, and user enablement across business groups. Governance included centralized configuration control, phased rollout across groups, and training programs to support adoption and process alignment between sales and support functions. Operational scope covered global sales and service teams within FORVIA, affecting customer support, sales operations, and field service coordination. FORVIA chose SAP Service Cloud to improve the performance of their teams, reflecting a focus on operational standardization and better managed customer support workflows. | |
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Sames | Manufacturing | 221 | $25M | France | SAP | SAP Service Cloud | Customer Support | 2020 | ||
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Batisec | Manufacturing | 40 | $7M | France | SAP | SAP Service Cloud | Customer Support | 2020 | In 2020, Batisec implemented SAP Service Cloud with Notion Edge to address limits in its existing CRM and to better structure sales and customer support processes. The deployment targeted Customer Support capabilities and CRM functions for the French manufacturer serving construction clients across France and Europe. The SAP Service Cloud implementation focused on core Customer Support functionality, including service ticketing, case management, customer interaction tracking, and service order orchestration aligned to Batisec’s commercial workflows. Configuration emphasized centralizing customer records and service workflows to support a customer base exceeding 13,000 accounts and an annual project volume of roughly 6,000 engagements. Notion Edge led the deployment and provisioned SAP Service Cloud across Batisec’s commercial and service teams, with operational coverage extending to two production plants and eight warehouses. The implementation emphasized workflow automation and shared customer visibility between sales and service functions to improve coordination of deliveries, site installations, and after-sales support for major accounts such as Bouygues, Eiffage, and Vinci. Governance and process work focused on standardizing procedures and improving cross-functional communication, reflecting Batisec’s prior efforts to computerize processes. Company leadership stated the existing CRM was showing its limits, and the SAP Sales & Service Cloud CRM deployment is reported to have strengthened client relationships while structuring internal sales and support operations. | |
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Automotive | 153000 | $30.9B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Manufacturing | 221 | $25M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Manufacturing | 40 | $7M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Manufacturing | 1000 | $230M | France | SAP | SAP S/4 HANA | ERP Financial | 2019 |
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Manufacturing | 1000 | $230M | France | SAP | SAP Service Cloud | Customer Support | 2019 |
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Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Service Cloud | Customer Support | 2019 |
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Distribution | 3300 | $1.3B | France | SAP | SAP Service Cloud | Customer Support | 2019 |
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Buyer Intent: Companies Evaluating Notion Edge Services
- Al-Futtaim Group, a United Arab Emirates based Professional Services organization with 33000 Employees
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