Louisville, KY, 40299,
United States
Phoenix Business Systems
Phoenix Business Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Phoenix Business Systems collaboration with software players such as Epicor empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Phoenix Business Systems | Epicor | Epicor Eagle | Retail Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Rona | Retail | 26000 | $6.0B | Canada | Epicor | Epicor Eagle | Retail Management | 2016 |
In 2016, Rona implemented Epicor Eagle Retail Management with Phoenix Business Systems as the system integrator. The engagement positioned Epicor Eagle as the central retail management application for Rona's Canadian store network and head office, focusing on store operations and back office financial consolidation.
Epicor Eagle was configured to support core retail capabilities, explicitly including Point of Sale and General Ledger functionality. The implementation encompassed configuration of POS transactional workflows and financial posting, plus configuration of inventory and pricing controls consistent with Retail Management platform capabilities.
Deployment combined store level POS installations and head office application provisioning, with Phoenix Business Systems delivering on site installation, hardware assistance, and training support. The project included data mapping and conversion activities coordinated with a conversion team, supported by remote and occasional on site training, and documentation for end users and help desk staff.
Governance and rollout focused on training, go live support, and post go live assistance, with program materials and customer help documents provided to store and back office teams. Operational coverage targeted retail sales and finance functions across Rona's Canadian operations, with ongoing support and training processes established to stabilize Eagle support and user adoption.
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Timber Mart | Retail | 200 | $50M | Canada | Epicor | Epicor Eagle | Retail Management | 2016 |
In 2016, Timber Mart implemented Epicor Eagle as its Retail Management platform to support store point of sale and back-office accounting workflows. The deployment was delivered with implementation and training services provided by Phoenix Business Systems, and Epicor Eagle was configured to address retail transaction processing through point of sale, inventory control, purchasing and general ledger capabilities.
Configuration and functional scope centered on Epicor Eagle modules spanning POS to General Ledger, with implementation activities that included data mapping and conversion assistance. Technical work documented in implementation materials covered data extraction, mapping for migration workflows and end user training content, while classroom and remote sessions were used to prepare store and head office staff for go-live.
Operational coverage focused on Timber Mart retail locations and corporate back-office functions in Canada, with on-site go-live support and remote training applied as required. The engagement referenced migration assistance from existing systems, noting that many customers in the same vertical migrated from Epicor Dimensions systems, and conversion coordination was part of the implementation services.
Governance and rollout included structured training, customer help documentation and follow-up support to stabilize day one operations, along with on-site assistance for hardware and POS readiness when requested. Documentation and seminar-style training were produced to embed new operational procedures and to support finance, store operations and inventory management teams transitioning to Epicor Eagle.
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Buyer Intent: Companies Evaluating Phoenix Business Systems Services
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