Brentwood, 37027, TN,
United States
Pivot Point Consulting
Pivot Point Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Pivot Point Consulting collaboration with software players such as Epic Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Pivot Point Consulting | Oracle | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management |
| Pivot Point Consulting | Infor | Infor Lawson | ERP Financial | ERP Financial Management |
| Pivot Point Consulting | Epic Systems | Epic MyChart | Electronic Health Record | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Premise Health | Healthcare | 6200 | $1.0B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2018 |
In 2018, Premise Health implemented Epic MyChart as part of its Electronic Health Record strategy, deploying patient access and engagement capabilities across the organization. The rollout was managed through the Patient Experience Team and scaled to 250 new locations with approximately 125,000 MyChart users recorded during the deployment period.
Epic MyChart implementation included multiple functional modules and configuration work streams, notably On Demand Video Visits telemedicine which Premise Health was the first Epic client to install, Direct Scheduling using the new design that recorded 75,000 appointments made, and a Results Release Strategy that increased a tracked KPI by 19 percent. Additional capabilities configured included electronic signature documents via e Check-in to improve compliance, patient-entered flowsheets and questionnaires for longitudinal data capture, and a Two-Factor Authentication launch to enhance the security profile of patient access.
The implementation integrated Epic MyChart account linking through Happy Together to connect patient identities across 40 external organizations, and introduced a Welcome Kiosk and tablet build that produced 1,000 LWS records for front-end check-in workflows. Pivot Point Consulting served as the implementation partner, providing senior Epic MyChart and Welcome consulting during the November 2017 to December 2018 engagement period.
Governance adjustments and feature extension work were part of the program, including modified feature extensions for CER Rules and operational changes to support direct scheduling and results release workflows. Outcomes explicitly recorded in the program included the 125,000 MyChart users, 75,000 appointments scheduled via Direct Scheduling, the first Epic On Demand Video Visits deployment, 1,000 Welcome LWS records created, and a 19 percent improvement in the specified Results Release KPI.
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