Qinexo
Qinexo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Qinexo collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Qinexo | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Qinexo | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Hestia IT | Professional Services | 50 | $5M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018, Hestia IT implemented ServiceNow ITSM to establish a formal IT Service Management capability supporting its IT service desk and operations. The deployment addressed core service operations for a 50 person professional services firm based in Belgium, linking ServiceNow ITSM to incident, request fulfillment and service catalog workflows to centralize ticketing and user self service. The implementation configured standard ITSM modules including Incident Management, Problem Management, Change Management, Service Catalog and Request Fulfillment, Configuration Management Database and Knowledge Management. Workflows were instrumented with automated assignments, SLA tracking and notification rules consistent with IT Service Management best practices, and the instance was configured as domain separated to enforce administrative and data boundaries across internal teams. Integrations were delivered using REST and SOAP webservices and inbound email processing, alongside SSO and provisioning for identity integration, and RPA orchestration patterns with Automation Anywhere for service automation tasks. Qinexo served as the ServiceNow implementation and consulting partner, providing technical and functional implementation, domain separated instance maintenance and ongoing support. Governance focused on role based access within the domain separated topology, change control through configured change workflows and a support handoff model to Qinexo for operational maintenance. The engagement emphasized operationalizing ITSM processes for the IT and service desk functions, with Qinexo retaining support responsibilities for instance maintenance and integrations. | |
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Arxus | Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018, Arxus implemented ServiceNow ITSM to establish a centralized IT Service Management platform for its technology operations and service desk. Qinexo NV served as the implementation partner for the engagement, bringing ServiceNow consulting, implementation and support services to the deployment. The ServiceNow ITSM implementation included configuration of core ITSM capabilities such as incident management, problem management, change management, service catalog and a configuration management database, with domain separated instance maintenance to support segregated operational domains. Integrations delivered as part of the program included REST and SOAP webservice connectors, email integration for ticketing, single sign on and provisioning setup, and orchestration with Automation Anywhere for RPA-driven process steps. Operational coverage focused on IT operations and service delivery teams within Arxus, with Qinexo providing ongoing support and instance maintenance from January 2018 to September 2020. Governance work centered on support and maintenance processes, SSO and provisioning governance, and service desk workflow ownership to sustain the ServiceNow ITSM platform. | |
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Arxus | Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 | In 2018 Arxus implemented ServiceNow IT Operations Management as part of its IT Service Management portfolio, with Qinexo NV providing consultancy and ongoing support beginning in 2018 and continuing into 2020. The deployment targeted operationalizing IT operations capabilities for a 200 person professional services organization, focusing on centralized operations tooling and service lifecycle control. ServiceNow IT Operations Management was configured to deliver core ITOM capabilities common to the IT Service Management category, including discovery and a populated CMDB, event management and service mapping, and orchestration for routine operational processes. The implementation included automation patterns and runbook orchestration, and the instance was managed as a domain-separated configuration to support clear segmentation of configuration and delegated administration. Integrations implemented as part of the program included REST and SOAP webservice connectors, email integrations for event and ticket ingestion, SSO and provisioning for identity and access control, and automation integration with Automation Anywhere RPA to drive task automation. These integrations connected ServiceNow IT Operations Management to monitoring feeds, identity stores, and downstream automation engines to enable event-driven incident creation and automated remediation workflows. Governance and operational support were delivered through Qinexo NV, who provided both technical and functional ServiceNow support and instance maintenance. Governance activities emphasized domain separation, role based access control, and an operational support model to manage configuration drift and ongoing integration maintenance, aligning IT operations, infrastructure, and service desk functions under the ServiceNow IT Operations Management implementation. | |
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Professional Services | 900 | $130M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Consumer Packaged Goods | 1000 | $150M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Professional Services | 5600 | $1.6B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Communications | 11496 | $6.3B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 |
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Buyer Intent: Companies Evaluating Qinexo Services
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