Qinexo
Qinexo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Qinexo collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Qinexo | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Qinexo | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Tractebel | Professional Services | 5600 | $1.6B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018, Tractebel implemented ServiceNow ITSM with Qinexo NV engaged as the ServiceNow consultant and implementation partner. The engagement ran from January 2018 to September 2020 and targeted consolidation of IT service workflows under a formal IT Service Management platform. The deployment established a domain-separated ServiceNow instance, enabling isolated configuration and delegated administration for discrete business areas. Configuration work included standard ITSM capabilities such as incident management, problem management, change management, service catalog and request fulfillment, and configuration management database alignment, with workflow automation and approval orchestration configured to enforce ITIL-aligned lifecycles. Integrations delivered as part of the program included REST and SOAP webservice integrations, email-based ticket ingestion, single sign-on and user provisioning, and automation linkage to RPA tooling Automation Anywhere. These integrations were implemented to connect ServiceNow ITSM to existing identity sources and operational tooling, and to automate ticket creation and fulfillment processes across IT support functions. Operational scope covered Tractebel IT and service desk functions supporting the company employee base of 5600, with Qinexo NV providing ongoing ServiceNow support and domain-separated instance maintenance. Governance changes emphasized delegated administration inside the domain-separated architecture, formalized change approval workflows, and identity provisioning controls tied to SSO and provisioning setup to sustain operational ownership and secure access control. | |
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Greenyard | Consumer Packaged Goods | 1000 | $150M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018 Greenyard implemented ServiceNow ITSM, deploying the ServiceNow ITSM Suite on the ServiceNow London release. The implementation was delivered by Qinexo and targeted Greenyard's IT organization that supports production and service desk operations, aligning the ServiceNow ITSM application to core IT Service Management processes. Implementation scope focused on core configuration and the establishment of ITSM functional modules, specifically Incident management, Change management with normal, standard, and emergency change workflows, Problem management, and Knowledge management. Project activities followed requirements analysis, design, planning, and build phases executed by ServiceNow administrators, developers, and ITSM experts from Qinexo. A follow-on engagement extended the platform into ServiceNow ITBM where Qinexo configured organizational structure, Project Portfolio and ideation capabilities, business application request workflows, and setup of user provisioning from Azure AD. That work expanded the ServiceNow environment to include project portfolio and application onboarding capabilities alongside the ServiceNow ITSM deployment. Project governance was led by a Technical Project Leader and functional analysts who coordinated configuration, testing, and handover, embedding formal incident and change workflows into Greenyard's IT operations. The implementation positions ServiceNow ITSM as Greenyard's central IT Service Management application supporting IT operations, service desk, and change control. | |
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Healthdata Sciensano | Professional Services | 900 | $130M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018, Healthdata Sciensano implemented ServiceNow ITSM. The implementation deployed ServiceNow ITSM on a Qinexo hosted domain separated instance running the London release, providing an IT Service Management platform for Healthdata Sciensano in Belgium. The project scope encompassed requirements analysis, design, planning and build of core configuration and ITSM processes, including Incident Management, Change Management and Problem Management, plus supplementary requirements specific to the Healthdata domain. Qinexo acted as the implementation partner and supplied ServiceNow administrators, developers, ITSM experts, a technical project leader and functional analysts to execute the work. The architecture leveraged a domain separated ServiceNow instance to partition Healthdata configuration and data within Qinexo's managed platform, supporting internal IT service delivery and support workflows for Healthdata Sciensano's healthcare and governmental data gathering and analysis functions. The ServiceNow ITSM deployment was structured to centralize ticketing, lifecycle management of incidents and changes, and domain scoped configuration management. Governance and rollout emphasized platform ownership and operational handover to Qinexo as the ServiceNow platform owner, with defined responsibilities for configuration management, incident and change workflows, and onboarding procedures. Implementation followed a structured requirements to build path, aligning ITSM functional modules with Healthdata Sciensano business functions and domain separated governance. | |
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Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Professional Services | 50 | $5M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 |
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Communications | 11496 | $6.3B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 |
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Buyer Intent: Companies Evaluating Qinexo Services
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