Redk
167-169 Great Portland Street, 5th Floor,
London, W1W 5PF,
United Kingdom
London, W1W 5PF,
United Kingdom
44 20 3587-7753
Professional Services
Redk
List of Software Implementations where Redk is Reseller or System Integrator
Redk, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Redk collaboration with software players such as SugarCRM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Redk is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Redk | SugarCRM | SugarCloud | Customer Experience,CRM | CRM |
| Redk | SugarCRM | Sugar Serve | Customer Support | CRM |
List of Software Implementations where Redk is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Cortech Developments | Construction and Real Estate | 35 | $4M | United Kingdom | SugarCRM | SugarCloud | Customer Experience,CRM | 2021 |
In 2021 Cortech Developments implemented SugarCloud to centralize customer data and automate ticketing within its Customer Experience,CRM environment in the United Kingdom. The deployment used SugarCloud as the primary cloud CRM platform and focused on consolidating contact and account records while streamlining sales and service workflows for a 35 person organization.
The implementation emphasized CRM and customer service capabilities, configuring a centralized data model, automated ticketing workflows and case management. The project likely leverages Sugar Serve on SugarCloud to manage tickets and service queues, and included configuration of role based access, case routing rules and sales opportunity tracking to align service and sales processes.
Operational scope targeted sales and service teams across Cortech Developments in the United Kingdom, with Redk engaged as the systems integrator for implementation services. The architecture followed a cloud native SaaS deployment pattern on SugarCloud, enabling a single source of customer truth and automation of frontline service processes.
Governance workstreams accompanied the rollout, centering on process standardization for ticket handling and sales to service handoffs and user training for CRM adoption. Reported outcomes included improved employee productivity and delivery of a scalable cloud CRM platform through the SugarCloud implementation.
|
 |
Marine Instruments Spain | Manufacturing | 160 | $33M | Spain | SugarCRM | Sugar Serve | Customer Support | 2021 |
In 2021 Marine Instruments Spain implemented Sugar Serve as its Customer Support platform to centralise case management and SLA tracking across sales and service teams in Europe. Redk served as the implementation partner for the Sugar Serve deployment, coordinating configuration and rollout across the company’s commercial and service functions.
The Sugar Serve deployment focused on case management and SLA management modules, consolidating customer portfolios to provide real time visibility into open tickets and service commitments. Configuration emphasized SLA rule enforcement, case routing and ownership, and dashboarded operational views to enable proactive sales follow ups, with the case study reporting improved SLA management, unified customer portfolios and reduced ticket resolution times.
Operational governance was restructured to centralise case ownership and standardise escalation workflows between sales and service teams, aligning operational processes across European sites. The implementation scaled across sales and service business functions, and Sugar Serve was instrumented to drive shared reporting and operational transparency across teams.
|
Showing 1 to 2 of 2 entries
IT Decision Makers and Key Stakeholders at Redk
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Redk Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Redk software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Redk System Integrator / VAR Profile
Redk is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 75 employees and annual revenues of $35M.
Redk implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Redk software implementations across industries and regions, including: Cortech Developments where Redk implemented SugarCloud, and Marine Instruments Spain where Redk implemented Sugar Serve.
Redk has a strategic VAR/SI partnership with SugarCRM, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Redk partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Redk dataset, verified system implementations, and related deployment insights.