Saga NFG
Prvog krajiskog korpusa br. 22,
Banja Luka, 78000,
Bosnia and Herzegovina
Banja Luka, 78000,
Bosnia and Herzegovina
387 51-320-700
Professional Services
Saga NFG
List of Software Implementations where Saga NFG is Reseller or System Integrator
Saga NFG, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Saga NFG collaboration with software players such as Saga NFG empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Saga NFG is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Saga NFG | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | AI-Powered Application |
| Saga NFG | Saga NFG | Saga NFG Selecta CRM | CRM | CRM |
List of Software Implementations where Saga NFG is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Filip Travel Serbia | Leisure and Hospitality | 68 | $2M | Serbia | Saga NFG | Saga NFG Selecta CRM | CRM | 2020 |
In 2020, Filip Travel Serbia implemented Saga NFG Selecta CRM as its core CRM to centralize customer records and enable campaign management across sales and customer service. The deployment of Saga NFG Selecta CRM targeted contact-center integration and campaign orchestration, aligning CRM capabilities with the operator's booking and post-sale engagement processes in Serbia.
The implementation configured functional modules for contact management, campaign management, and automated cross-channel campaign orchestration, and it enabled improved customer segmentation and sales efficiency. Contact-center integration was implemented to shorten call handling time and to connect voice interactions with CRM customer records, supporting routed interactions and campaign-triggered outreach workflows.
Saga New Frontier Group served as the implementer and the project is documented in the vendor case study on the Selecta CRM site. Operational scope focused on the contact center and sales functions within Filip Travel Serbia, and governance centered on vendor-led implementation and configuration of campaign and contact-center workflows to standardize segmentation and outreach processes.
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Government Of The Republic Of Serbia | Government | 133114 | $37.5B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2020 |
In 2020, the Government Of The Republic Of Serbia deployed Saga NFG Weaver in a Chatbots and Conversational AI implementation to deliver a COVID-19 virtual assistant branded COVID-19 Info Serbia. Saga donated and deployed the Weaver solution as a public administration citizen services use case in Serbia, with Saga NFG acting as the implementation partner and operator.
The deployment of Saga NFG Weaver was configured to provide natural language understanding and intent classification, conversational flows for commonly asked questions, and automated information retrieval to deliver official pandemic guidance, vaccination information and related service details. Configuration emphasized scripted workflows, automated responses to high volume inquiries, and escalation pathways to human contact centre agents to handle complex or sensitive cases.
Operationally the assistant served public administration citizen touchpoints across Serbia and was positioned to relieve load on public contact centres by handling high volume messaging traffic. Saga NFG implemented and supported the production instance and coordinated the service with government citizen support operations to ensure continuity of information delivery.
Saga reported over 2,000,000 messages exchanged on COVID-19 Info Serbia within days of launch, an outcome cited as rapid citizen adoption and reduced pressure on support lines.
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Raiffeisenbank Beograd | Banking and Financial Services | 47000 | $10.8B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2018 |
In 2018 Raiffeisenbank Beograd deployed Saga NFG Weaver, branded as the REA virtual assistant, classified under Chatbots and Conversational AI. The implementation targeted finance and retail banking processes in Serbia with an operational focus on retail customer enquiries and digital-channel support, and vendor reports and press coverage note the launch in early 2018 and high conversational volumes within the first year.
Saga NFG Weaver was configured to provide continuous conversational handling of retail banking requests, improving 24/7 self-service and deflecting routine interactions from human agents. Functional capabilities implemented included natural language intent recognition, scripted conversational flows for common retail banking enquiries, automated responses across digital channels, and structured escalation paths to live contact centre agents when needed. Saga NFG served as the system integrator for the deployment.
Operational coverage concentrated on Serbia and spanned customer service, contact centre workflows, and the bank’s digital channels, enabling a consolidated front door for inbound digital enquiries. Governance focused on operational handover to contact centre and digital teams, with a phased rollout approach reported in early 2018 that scaled rapidly to handle high conversational volumes, and explicit outcomes included improved 24/7 self-service availability and reduced contact-centre load.
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Communications | 12682 | $1.5B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2020 |
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IT Decision Makers and Key Stakeholders at Saga NFG
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Saga NFG Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Saga NFG software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Saga NFG System Integrator / VAR Profile
Saga NFG is a system integrator and technology consulting firm headquartered in Banja Luka, Bosnia and Herzegovina, with approximately 10 employees and annual revenues of $1M.
Saga NFG implements and supports enterprise applications across markets such as CRM and AI-Powered Application.
APPS RUN THE WORLD tracks 4 verified Saga NFG software implementations across industries and regions, including: Filip Travel Serbia where Saga NFG implemented Saga NFG Selecta CRM, Government Of The Republic Of Serbia where Saga NFG implemented Saga NFG Weaver, and Raiffeisenbank Beograd where Saga NFG implemented Saga NFG Weaver.
Saga NFG has a strategic VAR/SI partnership with Saga NFG, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Saga NFG partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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