Sao Paulo, 13820-000,
Brazil
Stefanini Group
Stefanini Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Stefanini Group collaboration with software players such as Serviceaide, CRIsoft and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Stefanini Group | SAP | SAP S/4 HANA - Plant Maintenance (PM) | Plant Maintenance | ERP Services and Operations |
| Stefanini Group | SAP | SAP Transportation Management | Transportation Management | SCM |
| Stefanini Group | Serviceaide | Serviceaide Asset Management | Hardware Asset Management (HAM),IT Asset Management (ITAM) | IT Asset Management |
| Stefanini Group | CRIsoft | CRISoft CROS ERP | ERP Financial | ERP Financial Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Alpargatas S.A. | Consumer Packaged Goods | 14000 | $723M | Brazil | Serviceaide | Serviceaide Asset Management | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2018 |
In 2018, Alpargatas S.A. implemented Serviceaide Asset Management as part of Serviceaide’s Intelligent Service Management platform, delivered by Stefanini Group. The deployment addressed Hardware Asset Management (HAM),IT Asset Management (ITAM) requirements and aimed to extend service process automation beyond the IT organization.
The implementation configured module-level asset management capabilities inferred from the case, including asset lifecycle and inventory tracking, request orchestration, and workflow-driven approvals. Email-based approvals were enabled as a core approval mechanism to accelerate service fulfillment and decentralize sign-off.
Serviceaide Asset Management was delivered with Stefanini Group, and the architecture focused on embedding Intelligent Service Management workflows into enterprise service processes in São Paulo. Operational scope included non-IT service processes, increasing operational capacity without adding headcount, and centralizing asset records to support cross-functional service teams.
Governance changes emphasized automated approval flows and process automation to reduce manual handoffs, with a phased rollout across enterprise service lines. The narrative notes inferred module-level Asset Management usage because the case highlights ISM across enterprise processes rather than explicitly naming an ITAM or HAM module.
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Apa Nova Ploiesti | Utilities | 231 | $12M | Romania | CRIsoft | CRISoft CROS ERP | ERP Financial | 2002 |
In 2002, Apa Nova Ploiesti implemented CRISoft CROS ERP, an ERP Financial application, to deploy a Customer Management and billing system aimed at streamlining contract administration, billing and collections, and meter-reading workflows for the Romanian utility. The procurement targeted the CROS family platform as the transactional backbone for customer lifecycle and revenue processes at the company.
The CRISoft CROS ERP deployment focused on functional modules for customer account management, contract management, billing cycle processing, collections and receivables, and meter-reading operations. Configuration work concentrated on billing rules, invoicing schedules, customer master data normalization, and process automation for meter-to-bill handoffs consistent with ERP Financial category capabilities.
Operational coverage included customer service, billing and collections teams, and field meter-reading operations within Apa Nova Ploiesti in Romania, with the CROS family implemented as a centralized transactional solution. Stefanini Group is recorded as the SI VAR on the project, and Akela Informatique provided Franco Romanian consulting and implementation support during the rollout.
Project governance and rollout followed a timebound schedule, with system introduction beginning April 2002 and planned completion October 31, 2002, and implementation oversight coordinated between Apa Nova Ploiesti, Stefanini Group, and Akela Informatique. The engagement emphasized process alignment between customer management and revenue functions and modular configuration of the CRISoft CROS ERP to support ongoing billing and meter-reading operations.
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ExxonMobil | Oil, Gas and Chemicals | 61000 | $339.2B | United States | SAP | SAP S/4 HANA - Plant Maintenance (PM) | Plant Maintenance | 2015 |
In 2015, ExxonMobil implemented SAP S/4 HANA - Plant Maintenance (PM) in a program scoped under the Plant Maintenance category to support plant maintenance operations across international sites. Stefanini Group served as the system integrator for the engagement, and the effort was described as an Enhanced Plant Maintenance deployment leveraging NetWeaver Business Client and Fiori technologies.
The SAP S/4 HANA - Plant Maintenance (PM) implementation focused on Enhanced Plant Maintenance capabilities, with configuration and instructional design oriented around standard Plant Maintenance workflows such as work order management, preventive maintenance planning, equipment master data and maintenance notifications. The solution architecture incorporated NWBC and Fiori interfaces to modernize user interaction and improve maintenance task efficiency.
Project delivery emphasized training and enablement, the team planned, managed, and executed a training development plan for the international implementation, delivering PowerPoint materials that detailed each component of the solution by role and responsibility. Technical training requirements were gathered and the necessary SAP data was created to independently produce 67 complex UPK simulations, enabling role-based, hands-on learning aligned to SAP S/4 HANA - Plant Maintenance (PM) processes.
Governance centered on role-aligned documentation and simulation-driven readiness, aligning training artifacts to operational responsibilities to support adoption. The project notes state the use of NWBC and Fiori technologies improved functionality and efficiencies related to plant maintenance, and training artifacts were structured to map directly to operational workflows within the Plant Maintenance category.
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Oil, Gas and Chemicals | 61000 | $339.2B | United States | SAP | SAP Transportation Management | Transportation Management | 2015 |
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Buyer Intent: Companies Evaluating Stefanini Group Services
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