Sherman Oaks, 91403, CA,
United States
Teiva Systems
Teiva Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Teiva Systems collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Teiva Systems | ServiceNow | Servicenow Service Mapping | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Ltg Lithuania | Transportation | 5825 | $489M | Lithuania | ServiceNow | Servicenow Service Mapping | IT Service Management | 2024 |
In 2024, Ltg Lithuania implemented ServiceNow Service Mapping alongside ServiceNow Discovery and targeted CMDB optimization as part of an IT Service Management modernization program delivered by Teiva Systems. The deployment focused on creating top down service maps for Ltg Lithuania's critical business services across hybrid on prem and cloud infrastructure located in Lithuania, aligning configuration data to service constructs for operational visibility.
The implementation combined ServiceNow Discovery to populate the CMDB, CMDB optimization to improve data quality and reconciliation, and ServiceNow Service Mapping to assemble service to infrastructure dependency views. Architecture work emphasized a service centric CMDB model and automated discovery processes, enabling the service maps to reflect both cloud and on prem elements and to support dependency-driven incident workflows.
Teiva Systems led configuration, discovery tuning and service mapping rollouts with operational coverage centered on IT operations and incident management teams. The program explicitly improved CMDB health, provided service to infrastructure dependency visibility for IT operations, and enabled integrated incident impact analysis and governance through the ServiceNow Service Mapping implementation.
|
|
|
OTP Bank, Ukraine | Banking and Financial Services | 250 | $35M | Ukraine | ServiceNow | Servicenow Service Mapping | IT Service Management | 2024 |
In 2024 OTP Bank engaged Teiva Systems to implement Servicenow Service Mapping as part of a ServiceNow program in the IT Service Management category. The engagement focused on CMDB cleansing and establishing accurate service maps to support lifecycle control and to strengthen incident and change processes in the Ukraine region.
The implementation configured Servicenow Service Mapping alongside CMDB governance controls, including configuration item taxonomy rationalization, data normalization and reconciliation workflows, and automated service dependency modeling to reflect application and infrastructure relationships. Standard ITSM functional capabilities were emphasized, notably incident management, change management alignment, and configuration management data quality controls to reduce manual reconciliation efforts.
Teiva Systems led the rollout and governance design, operationalizing CMDB stewardship, role based data ownership, and change control checkpoints to ensure service map fidelity across IT operations and service owners. Outcomes explicitly centered on improved transparency, reduced manual interventions, and preparing OTP Bank for future automation initiatives while keeping operational coverage within the Ukraine region.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Teiva Systems Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||