Southborough, 1772, MA,
United States
Virtusa
Virtusa, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Virtusa collaboration with software players such as BMC Software, Intellect Design and Amazon Web Services (AWS) empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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A1 Group | Communications | 17000 | $6.1B | Austria | BMC Software | BMC Remedy OnDemand | Remote Monitoring and Management,IT Service Management | 2021 |
In 2021, A1 Group engaged BRIGHT, a Virtusa company, to implement BMC Remedy OnDemand to harmonize IT service management across multiple operators in Central and Eastern Europe. The A1 Group BMC Remedy OnDemand Remote Monitoring and Management,IT Service Management engagement was scoped to centralize ITSM processes and provide a single operational plane for incident response and lifecycle management across operator domains.
Configuration emphasized incident management, change management and asset management modules as inferred from the described ITSM scope, alongside workflow automation and service request handling typical of IT service management deployments. BMC Remedy OnDemand was configured to enforce standardized ticket lifecycles, approval workflows and asset reconciliation processes to align operations across operator teams.
Deployment was executed as a centralized cloud based BMC Remedy OnDemand instance to consolidate disparate toolsets and harmonize cross-operator processes. Operational coverage targeted IT operations and service desk functions across Central and Eastern Europe, enabling unified incident routing, shared CMDB usage and improved cross-domain visibility.
BRIGHT, a Virtusa company, led a phased rollout and governance program to standardize process definitions and operational ownership across the operator portfolio. The program consolidated disparate tools, improved service delivery and transparency, and reduced operating costs as reported in the case study.
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Central Bank of Seychelles | Government | 150 | $5M | Seychelles | Intellect Design | Intellect Quantum Central Banking Solution | Core Banking | 2010 |
In 2010, the Central Bank of Seychelles implemented Intellect Quantum Central Banking Solution. The Intellect Quantum Central Banking Solution was deployed as a Core Banking platform to automate currency operations, accounting and public debt management and to enable integration with newly developed national payment systems in the Seychelles.
Configuration and module selection focused on currency management, an enterprise general ledger and payments modules, inferred from press coverage and vendor descriptions. The deployment established functional workflows for currency issuance and accounting reconciliation, automated ledger posting and payment clearing orchestration, consistent with Core Banking capabilities. Automation extended to public debt management workflows to ensure recorded obligations flowed into the enterprise GL.
Integrations were implemented to connect the Intellect Quantum Central Banking Solution with national payment systems, providing a single platform for interoperation between currency operations and payment processing. Infrastructure and process changes were introduced to strengthen disaster recovery and operational resilience for central banking operations. Operational coverage centered on the bank's core functions including currency operations, accounting and public debt offices across the Seychelles.
The program delivery was led by Polaris and Intellect with implementation services provided by Virtusa, and the project went live in December 2010. Governance emphasized cross-departmental workflows and centralized financial control within the central bank, aligning operational ownership across currency, payments and debt management teams. Improving disaster recovery and operational resilience were cited as primary objectives during the rollout.
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon QuickSight | Analytics and BI | 2019 |
In 2019, Cigna Healthcare implemented Amazon QuickSight within an AWS centered Analytics and BI initiative coordinated by a Cloud Center of Excellence. Virtusa participated as an advisory partner in the COE and guided the engagement through architecture blueprints, proof of concepts, and implementation hand holding to operationalize cloud analytics across the organization.
The implementation established a HIPAA compliant data mart that consolidated provider directory data and patient information, and included a cloud based search engine to make data discoverable. Amazon QuickSight was configured to import and access data from these marts for visualization, dashboarding, and self service reporting, while AWS Glue provided managed ETL and Amazon Redshift Spectrum and Amazon Athena enabled scalable ad hoc and large scale query processing over data in Amazon S3.
Operational practices emphasized reuse and engineering hygiene, Virtusa maintained a Git repository of blueprints and code artifacts to promote standardization, and the COE applied a well architected framework coupled with a DecSecOps strategy to align security, compliance, and deployment pipelines. The deployment was explicitly focused on organization wide data accessibility and analytics workflows that supported clinical and business decision making by surfacing provider and patient insights.
As reported by the COE, the Amazon QuickSight driven Analytics and BI implementation yielded improved visibility and faster access to insights for decision making, reduced dependency on aging on premise infrastructure and associated costs, and strengthened security posture through the applied well architected and DecSecOps practices. These outcomes supported enhanced productivity and created new avenues for revenue opportunity as noted in the engagement summary.
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Redshift | Data Warehouse | 2019 |
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Glue | Extract, Transform, and Load (ETL) | 2019 |
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Athena | Database Management | 2019 |
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Banking and Financial Services | 3560 | $1.0B | Bulgaria | BMC Software | BMC Remedy Action Request System | IT Service Management | 2022 |
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Manufacturing | 89898 | $26.8B | Sweden | ION Investment Group | ION Wallstreet Suite | Treasury Management | 2013 |
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Insurance | 5800 | $2.5B | United States | Pegasystems | Pega Care Management | Customer Support | 2018 |
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Insurance | 5800 | $2.5B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2024 |
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Buyer Intent: Companies Evaluating Virtusa Services
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