VoiceFoundry
One West Third Street Suite 1115,
Tulsa, 74103, OK,
United States
Tulsa, 74103, OK,
United States
1 877-877-4002
Professional Services
VoiceFoundry
List of Software Implementations where VoiceFoundry is Reseller or System Integrator
VoiceFoundry, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. VoiceFoundry collaboration with software players such as Amazon Web Services (AWS), Genesys and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
VoiceFoundry is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| VoiceFoundry | Vocalcom | Vocalcom Hermes360 | Call Center | CRM |
| VoiceFoundry | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | CRM |
| VoiceFoundry | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | HCM |
List of Software Implementations where VoiceFoundry is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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The Royal Borough Of Windsor And Maidenhead Council | Government | 600 | $126M | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2020 |
In 2020, The Royal Borough of Windsor and Maidenhead Council implemented Amazon Connect Cloud Contact Center, an AWS application in the Call Center category, to maintain resident support after local government orders required staff to vacate offices. VoiceFoundry designed and deployed Amazon Connect Cloud Contact Center alongside Contact Lens to provide a cloud contact center solution that could be provisioned rapidly.
The deployment used a cloud native architecture centered on Amazon Connect Cloud Contact Center with Contact Lens for call analytics and quality review. Functional capabilities configured included customizable hours of operation, skills based routing, interactive voice response improvements, a softphone that removed the need for dedicated desk lines, and structured agent and supervisor training workflows. Emphasis was placed on remote agent access and rapid provisioning to support distributed staff and volunteer operations.
The program migrated contact operations from an on premise Siemens platform to the AWS hosted Amazon Connect Cloud Contact Center and integrated Contact Lens to support analytics, monitoring, and quality controls. Operational scope covered over 200 council staff and volunteers delivering outreach and assistance to approximately 3,000 shielded residents across Windsor and Maidenhead. The cloud configuration centralized call routing and supervision while removing premises telephony dependencies.
VoiceFoundry completed migration and training within ten days, enabling a compressed rollout of new call flows, agent profiles, and supervisory controls. Governance adjustments included revised operating hours, skills based routing policies, and supervisor monitoring practices to support remote shift patterns and volunteer coordination. As a result, more than 200 members of the council and volunteers were able to provide continuous support to vulnerable residents during the COVID 19 pandemic.
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The Royal Borough Of Windsor And Maidenhead Council | Government | 600 | $126M | United Kingdom | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | 2020 |
In 2020, The Royal Borough of Windsor and Maidenhead implemented Genesys Workforce Optimisation Solutions as part of an accelerated program to maintain citizen services after government orders required staff to work from home. VoiceFoundry designed and deployed Amazon Connect and Contact Lens to create a cloud contact center platform that enabled the council to continue supporting vulnerable residents who could not leave their homes.
The Genesys Workforce Optimisation Solutions deployment was positioned to deliver core Workforce Management,Employee Engagement capabilities such as agent scheduling, forecasting, adherence monitoring and quality management aligned with contact center operations. The broader implementation included configurable hours of operation, skills-based routing, IVR improvements, agent and supervisor training workflows, and provision of a softphone to eliminate the need for dedicated desk phones.
Operationally the program addressed continuity for the council contact center, enabling over 200 council staff and volunteers to support approximately 3,000 shielded residents across Windsor and Maidenhead. The technical design replaced an on-premise Siemens platform with a cloud-native Amazon Connect and Contact Lens environment delivered by VoiceFoundry, and work-from-home flexibility was a primary operational requirement.
Governance and rollout were executed as an emergency rapid-migration initiative, VoiceFoundry completing migration and training within 10 days to operationalize remote agents. The implementation emphasized skills-based routing, supervisor coaching and contact recording and analytics through Contact Lens, supporting both Workforce Management,Employee Engagement objectives and day-to-day case handling for vulnerable residents.
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IT Decision Makers and Key Stakeholders at VoiceFoundry
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Buyer Intent: Companies Evaluating VoiceFoundry Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating VoiceFoundry software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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VoiceFoundry System Integrator / VAR Profile
VoiceFoundry is a system integrator and technology consulting firm headquartered in Tulsa, United States, with approximately 60 employees and annual revenues of $10M.
VoiceFoundry implements and supports enterprise applications across markets such as CRM and HCM.
APPS RUN THE WORLD tracks 2 verified VoiceFoundry software implementations across industries and regions, including: The Royal Borough Of Windsor And Maidenhead Council where VoiceFoundry implemented Amazon Connect Cloud Contact Center, and The Royal Borough Of Windsor And Maidenhead Council where VoiceFoundry implemented Genesys Workforce Optimisation Solutions.
VoiceFoundry has a strategic VAR/SI partnership with Amazon Web Services (AWS) and Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing VoiceFoundry partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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