Paris, 75009,
France
Yunit
Yunit, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Yunit collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Yunit | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Edenred | Banking and Financial Services | 12000 | $3.4B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
In 2017, Edenred implemented ServiceNow ITSM. The deployment targeted enterprise IT operations at Edenred, a France headquartered banking and financial services firm with 12,000 employees, positioning ServiceNow ITSM as the central IT Service Management platform to consolidate request, incident, problem, and change workflows.
The implementation delivered core ITSM modules including incident management, problem management, change management, service catalog and request fulfillment, and a configuration management database for asset and configuration tracking. Workflows were configured to align with ITIL practices, with automation for request routing, approvals, and lifecycle state transitions to standardize service delivery.
ServiceNow ITSM was integrated with Edenred operational tooling and enterprise services to enable automated ticket creation, notification workflows, and CMDB population, supporting centralized ticketing and lifecycle visibility for IT operations and service desk functions. The scope covered enterprise IT service management processes and platform access for service desk agents, IT operations teams, and service owners.
Yunit served as the systems integrator for the program, supporting phased rollout and operational handover. Governance changes included formalized service management controls, change advisory workflows, and a knowledge management emphasis to embed new operational processes into IT service governance.
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Forvia | Automotive | 153000 | $30.9B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
In 2017, Forvia implemented ServiceNow ITSM to establish a consolidated enterprise platform for IT Service Management. The deployment focused on a centralized ServiceNow ITSM instance to unify ticketing and service delivery across Forvia's global IT organization, with Yunit engaged as the system integrator for the initial implementation.
Configuration centered on core ITSM capabilities, including incident management, problem management, change management, service catalog and self-service portal, knowledge management, and a configuration management database. Workflows and approval chains were modeled to support automated ticket routing, SLA tracking, and lifecycle workflows typical of IT Service Management implementations.
Operational coverage included Forvia's IT operations, application support, infrastructure teams, and service desk functions across business units and regions. Forvia also maintained internal ServiceNow consulting capacity, with recorded ServiceNow consultant roles tied to the Faurecia organization to support ongoing configuration, administration, and user adoption activities.
Governance included the establishment of ITIL-aligned processes, configuration and CMDB governance, and structured change control and approval workflows to stabilize service delivery. The implementation narrative emphasizes platform consolidation, process standardization, and an ongoing mix of SI delivered work and internal ServiceNow consulting for operational governance.
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Framatome | Oil, Gas and Chemicals | 18000 | $4.5B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
In 2017, Framatome implemented ServiceNow ITSM as its enterprise IT Service Management platform. The deployment was delivered with Yunit as the systems integrator and positioned ServiceNow ITSM to centralize incident intake and standardized IT process workflows across Framatome's IT organization.
The ServiceNow ITSM implementation included core IT Service Management capabilities such as incident management, problem management, change management, a service catalog, configuration management database configuration, and a service portal with workflow automation. Configuration work emphasized role based access controls, configurable priority and escalation rules, and template driven request fulfillment to align with established ITIL aligned processes.
Operational scope focused on the IT service desk and IT operations teams, with the platform orchestrating ticket lifecycle, change approvals, and service request handling. Implementation activities included catalog design, form and workflow configuration, and automation of routine ticket routing and approval steps to reduce manual handoffs and enforce process consistency.
Governance was structured through a program office supported by Yunit, with phased rollout governance, configuration management processes, and ongoing platform administration practices. The engagement documented runbooks and governance roles to support sustained ITSM operations and iterative enhancements to the ServiceNow ITSM environment.
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Transportation | 245000 | $34.4B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
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Automotive | 98000 | $65.1B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
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Utilities | 9586 | $5.4B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
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Life Sciences | 21800 | $5.0B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
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Transportation | 283000 | $43.6B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2017 |
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Buyer Intent: Companies Evaluating Yunit Services
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