BCforward
9777 N College Ave,
Indianapolis, 46280, IN,
United States
Indianapolis, 46280, IN,
United States
1 317-493-2000
Professional Services
BCforward Technographics
BCforward Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BCforward and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 BCforward employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BCforward has purchased the following applications: Sterling Background Check for BackGround Screening in 2020, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BCforward is running and its propensity to invest more and deepen its relationship with Sterling Talent Solutions , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BCforward revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BCforward intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BCforward Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, BCforward implemented Sterling Background Check as its BackGround Screening solution. BCforward is a professional services and staffing organization with approximately 6,500 employees and reported revenue of 700,000,000, headquartered in Indianapolis with delivery centers in 17 North American locations plus Hyderabad, India and Puerto Rico. The Sterling Background Check deployment was scoped to support recruiting and staffing operations across these sites, and to enforce pre-employment screening requirements for roles such as the Maintenance Mechanic II opening in Lititz, Pennsylvania.
The deployment emphasized core BackGround Screening capabilities including candidate identity verification, criminal and public records searches, and orchestration of drug-screen requirements. Sterling Background Check was configured to capture candidate consent and to orchestrate screening workflows, enabling recruiters to initiate checks, track status, and manage adjudication steps consistent with contingent and direct-hire staffing processes. Screening configurations were aligned to role-specific requirements, and the platform coordinated downstream requirements such as five panel drug screens with expanded opiate testing when stipulated by job criteria.
Operational ownership for Sterling Background Check rested with recruiting, HR, and compliance teams who used the application to gate pre-employment milestones including confidentiality agreement execution, background clearance, drug screening, pre-employment physicals and mobility assessments. The system provided centralized recordkeeping for screening outcomes and role based access for recruiters and compliance reviewers across BCforward locations. Deployment covered hiring workflows for multiple candidate types and sites rather than a single requisition.
Governance was implemented through standardized screening packages and workflow controls to ensure consistent candidate adjudication across staffing engagements. Sterling Background Check codified screening requirements for safety sensitive functions such as manufacturing maintenance, and automated status tracking within recruiter workflows to enforce pre-employment gating and compliance checks.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, BCforward implemented Microsoft 365 as its Collaboration platform. BCforward, a United States professional services firm with 6,500 employees and approximately 700 million in revenue, adopted Microsoft 365 to consolidate core collaboration capabilities across its organization.
Deployment centers on cloud-hosted Microsoft 365 services and standard Collaboration functionality including email and calendaring, document collaboration and content services, and unified communications typical of the Microsoft 365 suite. Configuration work emphasized tenant provisioning, corporate identity alignment for account access, document management controls, and standardized user workspaces to support consulting and delivery teams. The company website references Microsoft 365 which aligns with a centralized cloud-first collaboration architecture and a governance posture that includes role based provisioning, information classification and phased user onboarding to standardize collaboration workflows.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, BCforward implemented Zendesk Service on its website to centralize and manage web generated client inquiries. The deployment uses Zendesk Service as a cloud SaaS solution in the Customer Support category, focused on ingesting website contact flows and embedded support widgets into a unified ticketing layer for customer support and client services teams.
Configuration emphasized core Customer Support capabilities consistent with a web embedded deployment, including multichannel ticketing, web widget capture, a public knowledge base for self service, automated routing and triage rules, SLA oriented workflows, and reporting dashboards. Governance centered on centralized ticket ownership and standard triage procedures to align client service and technical support functions, with operational controls implemented through the Zendesk Service tenant and website widget configuration.
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at BCforward
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BCforward Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BCforward IT executives and key decision makers. This section highlights BCforward's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2025-05-30, BMC Remedy ITSM Suite for IT Service Management on 2024-08-07, and Argo Teller Payments Fraud for AML, Fraud and Compliance on 2024-06-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BCforward digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BCforward Technographics
BCforward is a Professional Services organization based in United States,
with around 6500 employees and annual revenues of $700.0 million.
BCforward operates a diverse technology stack with applications such as
Sterling Background Check, Microsoft 365 and Zendesk Service,
covering areas like BackGround Screening, Collaboration and Customer Support.
BCforward has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sterling Talent Solutions, Microsoft and Zendesk.
BCforward recently adopted applications including
Zendesk Service in 2022, GoDaddy in 2022 and Crazy Egg in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BCforward’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BCforward’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BCforward technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.