Elephant Insurance
9950 Mayland Dr,
Richmond, 23233, VA,
United States
Richmond, 23233, VA,
United States
1 877-218-7865
Insurance
Elephant Insurance Technographics
Elephant Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Elephant Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Elephant Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elephant Insurance has purchased the following applications: Bottomline Legal-X for Legal Time and Billing in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021, MicroStrategy ONE Analytics for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elephant Insurance is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , TeamSupport , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elephant Insurance revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elephant Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Elephant Insurance Tech Stack and Enterprise Applications
Elephant Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Legal-X | Legal Time and Billing | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Elephant Insurance deployed Bottomline Legal-X as its Legal Time and Billing solution to centralize defense counsel invoice processing and matter-level time capture for litigation and claims legal spend management. Bottomline Legal-X was implemented to serve Elephant Insurance litigation, claims and legal operations, aligning counsel invoicing with internal budget oversight and case management workflows.
The implementation configured core Legal Time and Billing capabilities including matter management, time and expense entry, electronic invoice presentment, invoice validation rules, rate schedule enforcement, and approval routing. Configuration emphasized counsel budget tracking and invoice review workflows to support the company practice of managing defense counsel budgets and legal invoices at the matter level.
Operational coverage focused on the litigation and claims legal teams and the external counsel panel, with case handling oriented to general district court, circuit court and federal court matters in the State of Virginia and surrounding areas. Governance elements included defined approval tiers for invoices, counsel budget controls at the matter level, and standardized invoice coding to support legal spend oversight across claim handlers and subject matter experts.
Rollout and process change centered on centralizing invoice intake and instituting formal audit and review steps for defense counsel billing, creating a single system of record for matter billing activity. Elephant Insurance Bottomline Legal-X Legal Time and Billing supports the business function of litigation spend management by embedding counsel budget controls and structured invoice workflows into the company claims and legal operating model.
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Elephant Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Elephant Insurance implemented TeamSupport SnapEngage on its public website to add conversational support capabilities. The deployment places TeamSupport SnapEngage squarely within the Chatbots and Conversational AI category and serves Elephant Insurance customer service and digital engagement use cases for quote inquiries and policy servicing. TeamSupport SnapEngage is referenced by name as the customer-facing chat application powering those interactions.
The implementation was configured as an embedded website chat widget delivering real-time chat, automated messaging, canned responses, and conversational routing to human agents, reflecting common Chatbots and Conversational AI functional patterns. The TeamSupport SnapEngage instance was instrumented on primary customer touchpoints of the site and governed through standardized response templates, escalation procedures, and defined operating windows to align chat handling with existing customer service workflows. Configuration emphasis was on workflow orchestration and agent handoff rather than backend system rearchitecture.
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Elephant Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016 Elephant Insurance implemented MicroStrategy ONE Analytics as its primary Analytics and BI solution, initiating an upgrade from MicroStrategy version 9.4 to 10.4. The implementation was executed across development, QA and production environments, establishing a formal migration environment and DSN to support staged deployments and object migration workflows.
The MicroStrategy ONE Analytics deployment included installation and configuration of MicroStrategy 10.4 across DEV, QA and Production, creation of users, roles and privileges through the MicroStrategy Administrator, and use of Object Manager to promote reports and metadata between environments. Operational responsibilities centered on I Server administration, job monitoring, cache maintenance on I Server, weekly I Server reboots and execution of Integrity Manager tests for existing projects.
Operational coverage focused on reporting and analytics functions supporting underwriting, claims and corporate reporting teams, with testing and data validation of reports and end-user training included as part of rollout and support. The Operational Manager component was configured to provide ongoing runtime visibility and to standardize monitoring of scheduled jobs and cache behavior.
Governance work established role-based access controls, a process for defect remediation and a cadence for production support activities, including weekly maintenance windows and integrity testing. Ongoing support and maintenance included defect fixes, report validation and continuity of I Server operations to sustain the MicroStrategy ONE Analytics environment.
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Elephant Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Elephant Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Elephant Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Elephant Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2020 | 2021 |
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Elephant Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Elephant Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Elephant Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Marketing Analytics Manager | Manager | Marketing | |
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Director Of Information Technology | Director | IT | |
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Digital Marketing Manager | Manager | Marketing | |
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Assistant Corporate Counsel | Manager | Legal | |
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Claims Manager | Manager | Operations | |
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Assistant Corporate Counsel | Manager | Legal | |
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Risk & Compliance Manager | Manager | Operations | |
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Senior Corporate Counsel | Manager | Operations | |
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Apps Being Evaluated by Elephant Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Elephant Insurance IT executives and key decision makers. This section highlights Elephant Insurance's latest recorded technology evaluations, including FullStory for Customer Experience on 2026-03-18 and Dassault Enovia PLM for Product Lifecycle Management on 2024-11-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Elephant Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-18 | Elephant Insurance | Evaluated | FullStory | FullStory | Customer Experience | CRM |
| 2024-11-21 | Elephant Insurance | Evaluated | Dassault Systemes | Dassault Enovia PLM | Product Lifecycle Management | PLM and Engineering |
FAQ - APPS RUN THE WORLD Elephant Insurance Technographics
Elephant Insurance is a Insurance organization based in United States,
with around 500 employees and annual revenues of $210.0 million.
Elephant Insurance operates a diverse technology stack with applications such as
Bottomline Legal-X, TeamSupport SnapEngage and MicroStrategy ONE Analytics,
covering areas like Legal Time and Billing, Chatbots and Conversational AI and Analytics and BI.
Elephant Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, TeamSupport and MicroStrategy.
Elephant Insurance recently adopted applications including
TeamSupport SnapEngage in 2021, Microsoft 365 in 2021 and Twilio Segment in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Elephant Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Elephant Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Elephant Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.