Ordnance Survey
Adanac Dr.,
Southampton, SO16 0AS,
United Kingdom
Southampton, SO16 0AS,
United Kingdom
44 34 5605-0505
Professional Services
Ordnance Survey Technographics
Ordnance Survey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ordnance Survey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1244 Ordnance Survey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ordnance Survey has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, Workday HCM for Core HR in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ordnance Survey is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ordnance Survey revenues, which have grown to $284.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ordnance Survey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ordnance Survey Tech Stack and Enterprise Applications
Ordnance Survey ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Ordnance Survey implemented SAP ERP ECC 6.0 for core ERP Financial functions. The deployment focused on SD and FI modules to support management information requirements for the Highways project, delivering high quality road product statistics and quality reporting.
The analytical layer was built on SAP BW 7.3 with BEx 7 and SAP BusinessObjects 4.1, including Web Intelligence, Crystal Reports, Dashboards and Design Studio. Development work included customized InfoCubes, ODS objects and MultiProviders using UDCONNECT connection to an Oracle database, plus DTPs, Process Chains, BEx queries and WEBI and Crystal report development. ABAP was used to extend data sources, implement start and end routines, and develop function modules and programs to meet extraction and transformation requirements.
SAP ERP ECC 6.0 operated alongside a broader application landscape that includes Workday for HR and L&D, CGI ePayfact for payroll, Worldpay for finance interfaces, Delta for procurement SaaS, and customer engagement platforms such as Microsoft Dynamics CE, DotDigital Engagement Cloud 7, LiveAssist and Puzzl. BOBJ CMC administration and a user and group security model were implemented to govern report access, and standard SAP audit Crystal reports were enhanced by extending the universe for customized audit dashboards. The implementation covered SD and FI reporting, BOBJ authorizations, report performance tuning and ongoing BW and BOBJ maintenance.
Governance and delivery activities included requirement analysis with business stakeholders, data modelling, design, development and implementation, plus training and operational support for new recruits. Performance reviews of BW and BusinessObjects informed tuning opportunities, and a WEBI CSS template was standardized to align report presentation. SAP ERP ECC 6.0 ERP Financial served as the transactional and reporting backbone for finance and procurement functions within the Ordnance Survey environment.
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2017 |
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2016 |
|
|
|
|
|
ERP Financial | ERP |
|
2023 | 2023 |
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2017 |
|
|
|
|
|
Expense Management | ERP |
|
2020 | 2020 |
|
Ordnance Survey HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Ordnance Survey implemented Workday HCM as its Core HR platform, moving to a single authoritative people system following contracts signed in summer 2019 and a planned go-live in April 2020. The deployment established Workday HCM as the primary system of record for employee and contractor data across the organization.
The Workday HCM implementation consolidated hundreds of disparate people-data sources into a unified Core HR dataset, bringing functions such as learning, expenses and time tracking into the same application footprint. Workday HCM was configured to enable manager and employee self-service and to surface people insights and hierarchy data that support directorate-level decision making.
Operational coverage extended across HR and adjacent business functions, with Workday HCM serving as the starting point for provisioning resources, connecting colleagues and driving downstream business processes. The platform houses verified data for who is employed, where and under what terms, and became the trusted source of people data used across the organization.
The rollout followed a compressed decision timeline that emphasized adoption rather than heavy customization, a factor credited by Shaun Ratcliffe, HR Service Delivery Lead, for maintaining momentum and ensuring continuity when COVID-19 lockdowns limited planned in-person training. Remote engagement and the application’s user experience contributed to rapid user uptake and streamlined operational processes.
Over time Ordnance Survey evolved Workday HCM from an HR operations system into a business platform that supports self-serve and data-driven decision making, and it has been used to onboard many of the organization’s new hires as the headcount grew from around 1,000 to 1,400. Workday HCM and the consolidated Core HR dataset now underpin workforce governance and strategic planning across the business.
|
|
|
|
|
Employee Engagement | HCM |
|
2020 | 2020 |
|
|
|
|
|
Employee Self Service | HCM |
|
2021 | 2021 |
|
|
|
|
|
Learning and Development | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2020 | 2020 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2020 | 2020 |
|
Ordnance Survey AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Ordnance Survey deployed LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to enable web-based conversational engagement for customer-facing interactions.
Configuration centered on conversational bot building, natural language intent routing, session handling and live agent handover, consistent with Chatbots and Conversational AI functional patterns. The implementation included conversational scripting, automated response flows and real-time conversation monitoring dashboards, with the LivePerson Conversational Cloud providing the cloud orchestration and messaging layer.
The solution is embedded in Ordnance Survey's public website to capture inbound customer queries and route interactions into digital customer service channels. Operational coverage focused on customer service and digital engagement functions, supporting web visitors with mapping product queries, data access questions and account assistance.
Governance emphasized conversational content control, escalation rules and adjustments to agent workflows to support blended bot to human handling. Implementation required conversational script versioning and updates to front-line agent procedures to ensure consistent website interaction handling.
|
Ordnance Survey Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2015 | 2015 |
|
Ordnance Survey Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Ordnance Survey Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2019 | 2019 |
|
Ordnance Survey SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2016 | 2016 |
|
Ordnance Survey CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Engagement | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2023 | 2023 |
|
Ordnance Survey ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2013 | 2013 |
|
Ordnance Survey PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2023 | 2023 |
|
Ordnance Survey IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
Ordnance Survey CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Ordnance Survey
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Data and Analytical Services | Director | IT | |
|
|
|
Head of Data Science & Analytics | Director | IT | |
|
|
|
SAP BW Software Engineer | Manager | IT | |
|
|
|
Director of Technology and Design | Director | IT | |
|
|
|
HR Director | Director | HR | |
|
|
|
Analytics Manager | Manager | IT | |
|
|
|
SAP Test Analyst | Manager | IT | |
|
|
|
HR Manager - People Lead | Manager | HR | |
|
|
|
Head of Talent & Resourcing | Director | Procurement | |
|
|
|
Resourcing & Talent Partner | Manager | Procurement | |
|
|
|
Head Of Human Resources | Director | HR | |
|
|
|
Chief Technology Officer | CXO | IT | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
HR Manager - Workday Lead | Manager | HR | |
|
|
|
Resourcing Team Leader | Manager | Procurement | |
|
|
|
HR Director | Director | HR | |
|
|
|
Human Resources Business Partner / Organisation Change HR Leader | Manager | HR | |
|
|
|
Talent Partner | Manager | HR | |
|
|
|
Head of Information Technology Operations | Director | IT | |
|
|
|
IT Services Delivery Manager | Manager | IT | |
|
|
|
CTO | CXO | Finance | |
|
|
|
Managing Director | Director | Finance | |
|
|
|
Head of FP&A | Director | Finance | |
|
|
|
CFO | CXO | Finance | |
|
Apps Being Evaluated by Ordnance Survey Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ordnance Survey IT executives and key decision makers. This section highlights Ordnance Survey's latest recorded technology evaluations, including SAP Sales Cloud (ex CallidusCloud) for Sales Engagement, Sales Automation on 2025-09-25 and Workday HCM for Core HR on 2025-02-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ordnance Survey digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-25 | Ordnance Survey | Evaluated | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Engagement, Sales Automation | CRM |
| 2025-02-25 | Ordnance Survey | Evaluated | Workday | Workday HCM | Core HR | HCM |
FAQ - APPS RUN THE WORLD Ordnance Survey Technographics
Ordnance Survey is a Professional Services organization based in United Kingdom,
with around 1244 employees and annual revenues of $284.0 million.
Ordnance Survey operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Workday HCM and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Ordnance Survey has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and LivePerson.
Ordnance Survey recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2023, Microsoft Dynamics 365 Customer Engagement in 2023 and Microsoft Dynamics 365 Marketing in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ordnance Survey’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ordnance Survey’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ordnance Survey technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.