Royal Automobile Association of South Australia
41 Hindmarsh Square,
Adelaide, 5000, SA,
Australia
Adelaide, 5000, SA,
Australia
61 8 8202-4600
Professional Services
Royal Automobile Association of South Australia Technographics
Royal Automobile Association of South Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Automobile Association of South Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Royal Automobile Association of South Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Automobile Association of South Australia has purchased the following applications: TechnologyOne Accounts Payable for AP Automation in 2010, Frontier Software iChris for Core HR in 2011, Express Travel Group for Travel Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Automobile Association of South Australia is running and its propensity to invest more and deepen its relationship with TechnologyOne , Frontier Software , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Automobile Association of South Australia revenues, which have grown to $445.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Automobile Association of South Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Automobile Association of South Australia Tech Stack and Enterprise Applications
Royal Automobile Association of South Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne Accounts Payable | AP Automation | ERP | n/a | 2010 | 2011 |
In 2010 Royal Automobile Association of South Australia implemented TechnologyOne Accounts Payable as its AP Automation solution. The deployment targeted corporate finance functions supporting RAA Inc and RAA Insurance finance departments and addressed daily accounts payable processing, invoice archiving, petty cash controls and vendor dispute resolution.
TechnologyOne Accounts Payable was configured to provide invoice capture and processing, approvals workflow, electronic payment orchestration and supplier invoice archiving, reflecting typical AP Automation capabilities. Configuration work reflected established finance workflows including fortnightly payroll processing, accounts receivable relief procedures and distribution of monthly financial reports to departmental managers. Role based access and privacy controls were applied to maintain confidentiality of staff and client personal details while formalizing archival and debt referral procedures.
Operational rollout included data collection and staff training activities led by the internal project team, with accounts staff who maintained transaction processing on Finance 1 supporting the transition. The implementation included secondments of finance personnel into RAA Security and RAA Insurance finance departments to coordinate integration and change management across departments. Governance changes aligned AP processing rules, dispute resolution responsibilities and archive retention workflows to the centralized TechnologyOne Accounts Payable environment.
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ERP Financial | ERP |
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2010 | 2011 |
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Expense Management | ERP |
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2019 | 2019 |
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Royal Automobile Association of South Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2011 | 2011 |
In 2011 the Royal Automobile Association of South Australia implemented Frontier Software iChris as its Core HR system. The deployment was provisioned to support HR administration for approximately 1,300 employees in Australia, centralizing employee master data and lifecycle processes for corporate HR teams.
Frontier Software iChris was configured to deliver core HR capabilities including employee records management, onboarding and induction workflows, contract and appointment administration, and learning enrollment tracking. Configuration work included role based access controls for HR advisors and officers, standardized templates for letters of offer and contract changes, and workflow orchestration to manage employee lifecycle events.
Operational processes used Frontier Software iChris alongside ServiceNow for HR case management and SilkRoad for aspects of learning administration, indicating a multi system HR technology footprint. The Core HR deployment supported HR, recruitment, and learning administration functions with Mile End South Australia acting as a primary operational site for HR delivery.
Governance established HR ownership of employee lifecycle touch points, with HR advisors coordinating weekly inductions, maintaining employee data in the Core HR system, and preparing employment documentation through system driven processes. The implementation prioritized streamlining onboarding, contract changes and manager level training enrollment workflows to reduce manual handoffs and clarify operational accountability.
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Employee Self Service | HCM |
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2010 | 2010 |
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HR Service Delivery | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2011 | 2011 |
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Recruiting | HCM |
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2014 | 2014 |
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Royal Automobile Association of South Australia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Express Travel Group | Legacy | Express Travel Group | Travel Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Royal Automobile Association of South Australia implemented Express Travel Group as its Travel Management application. The deployment consolidated RAA booking workflows for member travel and corporate travel coordination under the Express Travel Group platform to centralize reservations and itinerary management.
Configuration emphasized category-aligned capabilities typical of Travel Management solutions, including a booking engine, itinerary and passenger profile management, travel policy enforcement, and reporting and auditing functionality. Express Travel Group was configured to support automated booking workflows and traveler profile controls to align bookings with RAA travel policies.
Operational integration included use of booking systems and travel provider interfaces, explicitly referencing Amadeus IT Group and Express Travel Group as systems used by RAA, and connectivity to airlines, accommodation and tour providers. The implementation covered travel assistance coordination, routing support requests and member offers through third party Travel Assistance services and travel providers as described in RAA travel terms.
Governance and data handling were addressed through updated privacy and consent terms that permit disclosure of traveller personal information to overseas recipients such as travel providers and booking systems, and to third parties providing Travel Assistance or member benefits. Operational controls focused on consent alignment, data sharing rules, and procedural routing for assistance and partner interactions to support the Travel Management function.
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Travel Management | ERP Services and Operations |
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2021 | 2021 |
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Travel Management | ERP Services and Operations |
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2021 | 2021 |
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Royal Automobile Association of South Australia AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2021 | 2021 |
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Royal Automobile Association of South Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Royal Automobile Association of South Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Royal Automobile Association of South Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Royal Automobile Association of South Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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PR and Media Communication | CRM |
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2025 | 2025 |
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Royal Automobile Association of South Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Royal Automobile Association of South Australia PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Royal Automobile Association of South Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Royal Automobile Association of South Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Royal Automobile Association of South Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Royal Automobile Association of South Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Payroll Team Manager | Manager | Finance | |
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Senior HR Business Partner | Manager | HR | |
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Human Resource Support Officer | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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GM Human Resources | CXO | HR | |
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Chief Technology Officer | CXO | IT | |
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General Manager People & Environment | Manager | HR | |
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Workforce Planning Manager | Manager | HR | |
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Payroll Systems Administrator | Manager | IT | |
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Claims Learning & Development Manager | Manager | HR | |
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Senior People Systems Specialist | Manager | IT | |
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CEO | CXO | Operations | |
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CTO | CXO | IT | |
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CFO | CXO | Finance | |
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CHRO | CXO | HR | |
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Procurement Officer | Manager | Procurement | |
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GM Travel and Distribution | Director | Operations | |
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Corporate Travel Manager | Manager | Operations | |
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Financial Controller | Director | Finance | |
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Finance Manager Operations | Manager | Finance | |
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Head of Group Financial Services | Director | Finance | |
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Finance Manager - IS & Systems | Manager | Finance | |
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Accounts Receivable Clerk | Non Manager | Finance | |
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Senior Manager, Enterprise PMO | Manager | Operations | |
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Head of Projects | Director | Operations | |
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Senior Program Manager | Manager | Operations | |
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GM Automotive Services and Strategic Projects | CXO | Operations | |
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Senior Project Delivery Manager | Manager | Operations | |
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Apps Being Evaluated by Royal Automobile Association of South Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Automobile Association of South Australia IT executives and key decision makers. This section highlights Royal Automobile Association of South Australia's latest recorded technology evaluations, including Duck Creek Suite for Insurance ERP on 2025-08-12 and Genesys PureCloud Platform for Call Center, Customer Experience on 2025-07-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Automobile Association of South Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-12 | Royal Automobile Association of South Australia | Evaluated | Duck Creek Technologies | Duck Creek Suite | Insurance ERP | ERP Services and Operations |
| 2025-07-31 | Royal Automobile Association of South Australia | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Royal Automobile Association of South Australia Technographics
Royal Automobile Association of South Australia is a Professional Services organization based in Australia,
with around 1300 employees and annual revenues of $445.0 million.
Royal Automobile Association of South Australia operates a diverse technology stack with applications such as
TechnologyOne Accounts Payable, Frontier Software iChris and Express Travel Group,
covering areas like AP Automation, Core HR and Travel Management.
Royal Automobile Association of South Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne, Frontier Software and Express Travel Group.
Royal Automobile Association of South Australia recently adopted applications including
Isentia Platform in 2025, Articulate 360 Platform in 2022 and Express Travel Group in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Automobile Association of South Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Automobile Association of South Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Automobile Association of South Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.