Suffolk County Water
Suffolk County Water Technographics
Suffolk County Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Suffolk County Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Suffolk County Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suffolk County Water has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2004, Zoom for Audio Video and Web Conferencing in 2020, IFS CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suffolk County Water is running and its propensity to invest more and deepen its relationship with SAP , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suffolk County Water revenues, which have grown to $255.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suffolk County Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Suffolk County Water Tech Stack and Enterprise Applications
Suffolk County Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2004 | 2004 |
In 2004 Suffolk County Water implemented SAP ERP ECC 6.0 as its master of record system, deploying a solution classified as ERP Financial to consolidate billing and finance workflows for the utility. The installation underpins core financial and operational processes across accounts payable, accounts receivable and billing functions.
The environment includes the Industry Specific Utilities ISU module at release 600 level 7, and runs on SAP BASIS release 700 level 13, with a documented platform upgrade performed in 2008. Current functional modules in use by SCWA are ISU, A/P, A/R, S&D, FI, CO, PS, MM, PM, H/R and Payroll, and the SAP ERP ECC 6.0 deployment supports finance, controlling, project accounting, procurement, maintenance and human capital workflows.
As the master of record, SAP ERP ECC 6.0 centralizes meter to cash and revenue accounting responsibilities through ISU and S&D while coordinating transactional posting and reconciliation in FI and CO, aligning utility operations with financial close processes. The system architecture and BASIS level indicate ongoing platform and module lifecycle management responsibilities, with SAP BASIS administration required to maintain the SAP ERP ECC 6.0 estate and Industry Specific Utilities capabilities.
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Suffolk County Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Suffolk County Water implemented Zoom to provide web based meetings and embedded conferencing across its public site and internal teams. Zoom is deployed as the primary Audio Video and Web Conferencing application, supporting video meetings, screen sharing, webinar hosting, and standard web conferencing controls.
The deployment places Zoom meeting embeds on the Suffolk County Water website for customer facing sessions while also covering internal collaboration for operations and administrative staff. Administrative configuration includes centralized account provisioning and meeting access controls to separate public facing webinar instances from staff meetings, and the implementation aligns Zoom with scheduling workflows and web hosted meeting links used by external stakeholders.
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Collaboration | Collaboration |
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2020 | 2020 |
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Suffolk County Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Suffolk County Water Authority implemented IFS CRM to centralize customer interaction management across its utility operations. The IFS CRM deployment consolidated contact records, case tracking, and service request workflows to support the authority's customer service organization and field coordination.
Configuration emphasized core CRM capabilities including contact management, case and service request lifecycle management, automated workflow routing for service tickets, and customer communications channels such as outbound notifications and a customer self-service interface. Service request triage and assignment workflows were standardized to align with operational scheduling and incident response processes.
Governance and process changes embedded the IFS CRM into frontline operating procedures and contact center governance, defining case ownership, escalation paths, and recordkeeping standards. Suffolk County Water Authority reported gains in efficiencies and a complete transformation of customer experience with IFS CRM, reflecting more consistent interactions and more structured case resolution workflows.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Suffolk County Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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Suffolk County Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Suffolk County Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Suffolk County Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Suffolk County Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Suffolk County Water IT executives and key decision makers. This section highlights Suffolk County Water's latest recorded technology evaluations, including Microsoft Dynamics GP for ERP Financial on 2025-01-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Suffolk County Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Suffolk County Water Technographics
Suffolk County Water is a Utilities organization based in United States,
with around 800 employees and annual revenues of $255.0 million.
Suffolk County Water operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Zoom and IFS CRM,
covering areas like ERP Financial, Audio Video and Web Conferencing and CRM.
Suffolk County Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Zoom Video Communications and IFS.
Suffolk County Water recently adopted applications including
Okta Identity Cloud in 2021, Zoom in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Suffolk County Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Suffolk County Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Suffolk County Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.