List of 3CLogic Customers
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Since 2010, our global team of researchers has been studying 3CLogic customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 3CLogic for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 3CLogic for Call Center include: Linfox, a Australia based Transportation organisation with 24000 employees and revenues of $3.00 billion, Suffolk University, a United States based Education organisation with 900 employees and revenues of $158.0 million, 1901 Group, a United States based Professional Services organisation with 350 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using 3CLogic, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The 3CLogic customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1901 Group | Professional Services | 350 | $35M | United States | 3CLogic | 3CLogic | Call Center | 2016 | n/a |
In 2016, 1901 Group implemented 3CLogic as a Cloud Contact Center to support a managed services client engagement. The deployment centralized voice, chat, and email queuing into an integrated softphone client and was configured to support technician helpdesk workflows across the engagement.
3CLogic was configured with IVR management and the softphone client as primary functional modules, with IVR administration noted as significantly less complicated than other products and the softphone described as intuitive and straightforward. Reporting modules were implemented and delivered greater flexibility than other products the team had used, though field mapping documentation required supplemental clarification from the vendor. Multi level SLA and KPI threshold capabilities were not available out of the box, but 3CLogic staff extended the platform to provide those thresholds to meet the MSPs requirements.
The implementation integrated 3CLogic with ServiceNow to link calls to ServiceNow tickets and ticket history, enabling technicians to access case context directly from contact records and to associate call activity with incident and request workflows. That ServiceNow integration is central to the operational coverage, impacting helpdesk technicians and client facing support functions and simplifying incident resolution handoffs.
Governance adjustments focused on queue structure and access control, because finer grained subsection permissions were limited in the native product. 1901 Group mitigated that constraint by deploying a more complex queue architecture and by formalizing queue ownership and ticket linking workflows, and within 90 days of implementation the integration and ease of management made 3CLogic an operational asset for the Call Center function.
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Linfox | Transportation | 24000 | $3.0B | Australia | 3CLogic | 3CLogic | Call Center | 2016 | n/a |
In 2016, Linfox deployed 3CLogic as its Cloud Contact Center. The implementation was positioned to support Linfox contact center operations and customer engagement workflows within its transportation business, aligning the application to operational telephony and agent routing needs.
The 3CLogic deployment focused on standard Cloud Contact Center modules, including automatic call distribution, interactive voice response, computer telephony integration, call recording, and real time and historical reporting. Configuration emphasized routing rules, queue management, agent telephony provisioning, and administrative consoles for centralized configuration and monitoring, reflecting typical cloud contact center architecture and operational automation.
Vendor engagement included pre sale and post sale support where the 3CLogic team accepted ownership and accountability for configuration and ongoing service, working closely with Linfox stakeholders to align functionality to business requirements, according to client feedback from Kumar Thangaveloo. Governance centered on vendor led issue ownership and sustained operational support, with documented handoff and escalation practices to maintain contact center availability.
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Suffolk University | Education | 900 | $158M | United States | 3CLogic | 3CLogic | Call Center | 2015 | n/a |
In 2015, Suffolk University implemented 3CLogic for the Ram Registration and Financial Center using the 3CLogic Cloud Contact Center to manage inbound student and parent interactions. The deployment focused on a configurable IVR workflow and queueing controls that present callers with the option to speak to an agent or request a callback when they prefer not to wait in a call queue.
The implementation of 3CLogic included a customizable IVR module and callback routing capability, enabling call avoidance behavior and session handoffs to live agents. Integration with ServiceNow provided automatic caller recognition based on the caller telephone number, surfacing the caller contact record to the agent and enabling the agent to create a case while required ticket fields are automatically populated by the system.
Operational scope centered on student services workflows at the Ram Registration and Financial Center, supporting interactions with students and parents and impacting contact center operations and case intake for financial and registration functions. Governance shifted agent focus toward case documentation and resolution, because 3CLogic and the ServiceNow integration delivered prepopulated ticket data. The implementation provided a better user experience for both the student and parent by offering a callback option and quicker agent context through automatic caller identification.
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Buyer Intent: Companies Evaluating 3CLogic
- Thrive, a United States based Professional Services organization with 1300 Employees
- Osf Healthcare, a United States based Healthcare company with 26000 Employees
- UW Health, a United States based Healthcare organization with 22627 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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