List of 8x8 Speech & Text Analytics Customers
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United States
Since 2010, our global team of researchers has been studying 8x8 Speech & Text Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 Speech & Text Analytics for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 Speech & Text Analytics for Speech Recognition AI include: Ryanair, a Ireland based Transportation organisation with 27076 employees and revenues of $14.68 billion, Fred Loya Insurance, a United States based Insurance organisation with 3800 employees and revenues of $820.0 million, Town Fair Tire, a United States based Automotive organisation with 2000 employees and revenues of $300.0 million, Cape Air, a United States based Transportation organisation with 700 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 Speech & Text Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8x8 Speech & Text Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cape Air | Transportation | 700 | $190M | United States | 8x8, Inc. | 8x8 Speech & Text Analytics | Speech Recognition AI | 2022 | Association Resource Group |
In 2022, Cape Air implemented 8x8 Speech & Text Analytics as part of an 8x8 XCaaS deployment supporting its US contact center and customer experience operations. The deployment paired 8x8 Speech & Text Analytics with voice, contact center and unified communications capabilities to centralize call-insight and analytics for customer service channels.
The implementation configured core Speech & Text Analytics capabilities including automated speech-to-text transcription, conversational analytics and queryable call metadata to surface recurring contact drivers and process bottlenecks. Configuration prioritized analytics-driven detection of callback patterns and orchestration points in the callback workflow, enabling targeted operational changes to agent procedures and IVR routing.
Integration scope remained within the 8x8 XCaaS environment and contact center stack, with Association Resource Group engaged as the SI/VAR for deployment guidance and operational rollout. Operational coverage focused on Cape Air’s contact center and customer support functions in the United States, aligning analytics outputs to contact center supervisors and workforce management processes.
Using 8x8 Speech & Text Analytics, Cape Air used analytics-derived insights to identify improvements that reduced duplicate callback requests by 90 percent in one week, demonstrating rapid feedback loops between analytics, process changes and contact center operations.
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Fred Loya Insurance | Insurance | 3800 | $820M | United States | 8x8, Inc. | 8x8 Speech & Text Analytics | Speech Recognition AI | 2022 | n/a |
In 2022, Fred Loya Insurance deployed 8x8 Speech & Text Analytics to extend quality management and speech analytics to claims adjusters and contact center agents. The deployment leveraged 8x8 Conversation IQ capabilities within the 8x8 Speech & Text Analytics offering to bring conversation intelligence and in-app transcription into claims handling and customer service workflows, supporting agent performance and claims review. This is an insurance contact center and claims use case in the United States focused on operationalizing speech analytics for frontline teams.
Implementation centered on quality management, speech analytics, and in-app transcription modules to generate searchable transcripts and conversation level insights. 8x8 Speech & Text Analytics was configured to support QA scoring, agent coaching workflows, and call analytics consistent with Speech & Text Analytics functional workflows for contact centers. The customer explicitly cited in-app transcription as a central capability driving coaching improvements.
Operational coverage included contact center agents and claims adjusters across Fred Loya Insurance operations in the United States, with analytics outputs integrated into day to day coaching and quality review cycles. No system integrator is specified in customer notes, indicating internal deployment ownership. The customer referenced reduced vendor costs tied to the speech analytics and transcription capabilities.
Governance changes involved embedding conversation intelligence outputs into QA governance and coaching routines to standardize feedback and claims review processes. The customer reported improved coaching effectiveness and lower operating costs as outcomes of the 8x8 Speech & Text Analytics deployment.
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Ryanair | Transportation | 27076 | $14.7B | Ireland | 8x8, Inc. | 8x8 Speech & Text Analytics | Speech Recognition AI | 2021 | n/a |
In 2021, Ryanair implemented 8x8 Speech & Text Analytics in the Speech & Text Analytics category. The deployment extended 8x8’s unified UCaaS and CCaaS platform to support more than 600 customer service agents across Ryanair Holdings, aligning analytics with contact center voice and digital channels to accommodate the airline group’s pan European customer service operations.
The 8x8 Speech & Text Analytics implementation centralized speech analytics and quality management capabilities, providing automated transcription, searchable conversation records, agent evaluation workflows, and configurable reporting dashboards. 8x8 Speech & Text Analytics was configured to surface quality management scoring and flagged interactions for coaching, enabling structured agent upskilling and continuous quality review.
The implementation integrated directly with Ryanair’s Zendesk instance to automatically log customer activity and analytics-derived interaction metadata into the CRM, preserving audit trails for tickets and agent actions. The analytics layer was instrumented against the existing 8x8 contact center streams to capture call recordings and associated metadata, consolidating voice and text signals for unified analysis.
Governance focused on operationalizing quality management workflows and CRM reconciliation, with analytics-driven exception queues used to route flagged interactions into agent coaching cycles. The solution was positioned to drive improvements in customer experience and to help upskill agents through integrated quality management and CRM logging, reflecting Ryanair’s strategic use of 8x8 Speech & Text Analytics within its customer service function.
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Automotive | 2000 | $300M | United States | 8x8, Inc. | 8x8 Speech & Text Analytics | Speech Recognition AI | 2015 | n/a |
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