List of Ada AI Chatbot Customers
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Since 2010, our global team of researchers has been studying Ada AI Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ada AI Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ada AI Chatbot for Chatbots and Conversational AI include: Kohl's Department Stores, a United States based Retail organisation with 87000 employees and revenues of $17.48 billion, Amway, a United States based Consumer Packaged Goods organisation with 14000 employees and revenues of $7.40 billion, Digicel, a Jamaica based Communications organisation with 5000 employees and revenues of $5.66 billion, Zoom Communications, a United States based Professional Services organisation with 7412 employees and revenues of $4.67 billion, Zoom, a United States based Communications organisation with 7412 employees and revenues of $4.67 billion and many others.
Contact us if you need a completed and verified list of companies using Ada AI Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ada AI Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5Beat | Communications | 10 | $1M | Indonesia | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 5Beat deployed Ada AI Chatbot on its website. The deployment configures Ada AI Chatbot to run as a website-hosted conversational interface, the Apps Category .
Implementation emphasis centers on customer facing automation and self service conversational workflows, leveraging Ada AI Chatbot capabilities for intent classification, guided conversation flows, and escalation triggers to human support when required. Operational ownership is assigned to support and customer success functions within 5Beat, with conversation content and flow configuration managed in the Ada AI Chatbot administration console. No external system integrations are specified in the provided context.
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Ada | Professional Services | 450 | $50M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2018 | n/a |
Ada implemented Ada AI Chatbot in 2018 on its public website to centralize frontline customer interactions. The deployment of Ada AI Chatbot supports web-based automated customer service and conversational self-service, Apps Category . The implementation targeted client-facing support for the company’s professional services operations and routed common inquiries through the chatbot before any human handoff.
Configured capabilities included intent classification, conversational flow authoring, templated response libraries, and escalation triggers to route unresolved issues to human agents. Operational scope was limited to the website channel, with governance led by customer support for content ownership and ongoing model training using live transcripts. The rollout emphasized iterative updates to conversational content and governance processes rather than broad backend system integrations.
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Ada Support | Professional Services | 400 | $70M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Ada Support deployed Ada AI Chatbot on its website. The Ada AI Chatbot, Apps Category "", was embedded as the public-facing conversational interface and primary self-service channel for web visitors.
Implementation centered on standard conversational modules, including natural language understanding, intent classification, dialog flow authoring, a managed knowledge base for templated responses, and escalation triggers for human handoff. Configuration relied on visual flow builders and rule-based routing to orchestrate self-service pathways and capture structured interaction data.
The Ada AI Chatbot was integrated into the corporate website via an embeddable web widget and exposed application programming interfaces for session orchestration and event tracking. Operational coverage targeted web-based customer support pages and the customer service function, where conversational sessions routed queries into existing support workflows.
Governance established content owners responsible for conversational content, a periodic training cadence to refine NLU models from interaction logs, and version control for response templates. Rollout proceeded incrementally across site sections with ongoing monitoring of conversational logs to inform iterative content and flow updates.
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Transportation | 100 | $100M | China | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2025 | n/a |
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Leisure and Hospitality | 385 | $71M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2025 | n/a |
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Manufacturing | 238 | $54M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Retail | 87 | $25M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 10 | $1M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 150 | $50M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Consumer Packaged Goods | 14000 | $7.4B | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2024 | n/a |
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Buyer Intent: Companies Evaluating Ada AI Chatbot
- Government of Ontario, a Canada based Government organization with 5000 Employees
- BET365 Group Ltd, a United Kingdom based Leisure and Hospitality company with 4646 Employees
- Similarweb Ltd., a Israel based Professional Services organization with 1017 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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