List of Ada AI Chatbot Customers
Ada
371 Front Street W Suite 314,
Toronto, M5V 3S8, ON,
Canada
Toronto, M5V 3S8, ON,
Canada
1 877-242-8232
Professional Services
450
$50M
Since 2010, our global team of researchers has been studying Ada AI Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ada AI Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ada AI Chatbot for Chatbots and Conversational AI include: Kohl's Department Stores, a United States based Retail organisation with 87000 employees and revenues of $17.48 billion, Amway, a United States based Consumer Packaged Goods organisation with 14000 employees and revenues of $7.40 billion, Digicel, a Jamaica based Communications organisation with 5000 employees and revenues of $5.66 billion, Zoom Communications, a United States based Professional Services organisation with 7438 employees and revenues of $4.87 billion, Zoom, a United States based Communications organisation with 7412 employees and revenues of $4.67 billion and many others.
Contact us if you need a completed and verified list of companies using Ada AI Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ada AI Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5Beat | Communications | 10 | $1M | Indonesia | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 5Beat deployed Ada AI Chatbot on its website. The deployment configures Ada AI Chatbot to run as a website-hosted conversational interface, the Apps Category .
Implementation emphasis centers on customer facing automation and self service conversational workflows, leveraging Ada AI Chatbot capabilities for intent classification, guided conversation flows, and escalation triggers to human support when required. Operational ownership is assigned to support and customer success functions within 5Beat, with conversation content and flow configuration managed in the Ada AI Chatbot administration console. No external system integrations are specified in the provided context.
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Ada | Professional Services | 450 | $50M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2018 | n/a |
Ada implemented Ada AI Chatbot in 2018 on its public website to centralize frontline customer interactions. The deployment of Ada AI Chatbot supports web-based automated customer service and conversational self-service, Apps Category . The implementation targeted client-facing support for the company’s professional services operations and routed common inquiries through the chatbot before any human handoff.
Configured capabilities included intent classification, conversational flow authoring, templated response libraries, and escalation triggers to route unresolved issues to human agents. Operational scope was limited to the website channel, with governance led by customer support for content ownership and ongoing model training using live transcripts. The rollout emphasized iterative updates to conversational content and governance processes rather than broad backend system integrations.
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Ada Support | Professional Services | 400 | $70M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Ada Support deployed Ada AI Chatbot on its website. The Ada AI Chatbot, Apps Category "", was embedded as the public-facing conversational interface and primary self-service channel for web visitors.
Implementation centered on standard conversational modules, including natural language understanding, intent classification, dialog flow authoring, a managed knowledge base for templated responses, and escalation triggers for human handoff. Configuration relied on visual flow builders and rule-based routing to orchestrate self-service pathways and capture structured interaction data.
The Ada AI Chatbot was integrated into the corporate website via an embeddable web widget and exposed application programming interfaces for session orchestration and event tracking. Operational coverage targeted web-based customer support pages and the customer service function, where conversational sessions routed queries into existing support workflows.
Governance established content owners responsible for conversational content, a periodic training cadence to refine NLU models from interaction logs, and version control for response templates. Rollout proceeded incrementally across site sections with ongoing monitoring of conversational logs to inform iterative content and flow updates.
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AirAsia China | Transportation | 100 | $100M | China | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2025 | n/a |
In 2025, AirAsia China deployed Ada AI Chatbot on their website to introduce a conversational customer interface. The Ada AI Chatbot implementation falls under the Chatbots and Conversational AI category and is delivered as a web-embedded, cloud-hosted conversational layer on airasia.cn to handle front-line customer inquiries.
The deployment focused on standard conversational AI modules, including intent classification and natural language understanding, a visual flow builder for authoring automated conversations, and knowledge base driven FAQ coverage. Configuration emphasized multilingual conversational flows with Chinese language support and scripted escalation triggers to route complex queries to human agents.
The Ada AI Chatbot is operated as a site-level widget tied into AirAsia China’s customer support intake, enabling conversation-to-agent handoff through existing support channels and preserving context across the exchange. Telemetry and conversational logs are captured for iterative tuning, with the chatbot serving as the primary web-tier engagement point for reservations and customer service inquiries.
Governance was structured around centralized conversational content ownership, change control for flow updates, and shift in front-line triage processes to include bot-first routing before human intervention. Operational responsibility spans the web customer service function and requires cross-team coordination between content owners and support agents for ongoing dialogue optimization.
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AllTrails | Leisure and Hospitality | 385 | $71M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2025 | n/a |
In 2025, AllTrails deployed Ada AI Chatbot on its website. The deployment uses the Ada AI Chatbot as the public-facing conversational interface, classified as Chatbots and Conversational AI, to handle site visitor inquiries and self-service interactions.
The implementation emphasizes web-based conversational flows and automated self-service, using Ada AI Chatbot capabilities such as intent recognition, guided troubleshooting, FAQ resolution and automated triage. Configuration work focused on conversational design, intent and entity modeling, escalation pathways to human teams, and maintaining session context across multi-step dialogues to support complex user journeys.
Operational coverage centers on AllTrails customer experience and support touchpoints on the public site, where Ada AI Chatbot standardizes first-contact responses for trail information, account and subscription questions. Governance structures were established with conversational content owners and response review processes, and the rollout was staged with iterative updates to dialogue flows coordinated between product and customer experience teams.
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Manufacturing | 238 | $54M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Retail | 87 | $25M | Canada | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 10 | $1M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 150 | $50M | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Consumer Packaged Goods | 14000 | $7.4B | United States | Ada Support | Ada AI Chatbot | Chatbots and Conversational AI | 2024 | n/a |
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Showing 1 to 10 of 165 entries
Buyer Intent: Companies Evaluating Ada AI Chatbot
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ada AI Chatbot. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ada AI Chatbot for Chatbots and Conversational AI include:
- Government of Ontario, a Canada based Government organization with 5000 Employees
- BET365 Group Ltd, a United Kingdom based Leisure and Hospitality company with 4646 Employees
- Similarweb Ltd., a Israel based Professional Services organization with 1017 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ada AI Chatbot Coverage
Ada AI Chatbot is a Chatbots and Conversational AI solution from Ada Support.
Companies worldwide use Ada AI Chatbot, from small firms to large enterprises across 21+ industries.
Organizations such as Kohl's Department Stores, Amway, Digicel, Zoom Communications and Zoom are recorded users of
Ada AI Chatbot for Chatbots and Conversational AI.
Companies using Ada AI Chatbot are most concentrated in Retail, Consumer Packaged Goods and Communications, with adoption spanning over 21 industries.
Companies using Ada AI Chatbot are most concentrated in United States and Jamaica, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ada AI Chatbot across Americas, EMEA, and APAC.
Companies using Ada AI Chatbot range from small businesses with 0-100 employees - 31.52%, to mid-sized firms with 101-1,000 employees - 50.3%, large organizations with 1,001-10,000 employees - 16.97%, and global enterprises with 10,000+ employees - 1.21%.
Customers of Ada AI Chatbot include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ada AI Chatbot customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.