AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of Aircall Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Accademia Italiana Fitness Leisure and Hospitality 100 $10M Italy Aircall Aircall Call Center 2025 power2Cloud
In 2025, Accademia Italiana Fitness implemented Aircall as its Call Center Software to centralize inbound and outbound voice operations and restore control over agent workflows. Prior to Aircall, the school operated with 36 company cell phones assigned primarily to sales, a distributed model that produced misrouted calls, lost contacts when phones were off, and limited visibility into call performance and quality. The Aircall deployment configured customized call flows and a branded welcome message to route inquiries to administration and sales queues, and it enabled flexible reassignment rules to ensure requests reached the correct person. Aircall features implemented include live call monitoring, call recording, analytics dashboards, and the mobile Aircall app to accelerate agent adoption and support field and remote staff. Implementation was introduced and supported by the systems integrator power2Cloud, which assisted in operationalizing Aircall and configuring AI Assist capabilities. The integration of Aircall AI Assist provided call summaries and sentiment analysis, and managers gained faster access to detailed customer and agent information inside Aircall for training and scheduling decisions, without naming external CRM integrations. Governance and process changes focused on analytics driven coaching, standardized scripts refined through monitored calls, and an onboarding flow for agents to use the new platform. Reported outcomes include clearer performance visibility that enabled script improvements and higher enrollment conversations, increased transparency for students through accurate information and recorded interactions, streamlined operations via customized routing, and time savings from automated call summaries; the organization also plans to use Aircall to activate international numbers as it expands throughout Europe.
AgriWebb Professional Services 100 $15M Australia Aircall Aircall Call Center 2023 n/a
In 2023 AgriWebb implemented Aircall as its Call Center Software to centralize voice across sales, support, and customer success teams. The deployment aligned with AgriWebb’s cloud-first farm management platform and targeted APAC operations while supporting rapid expansion into the US and UK. Aircall was configured to provide core telephony capabilities including mobile app access, call forwarding, call monitoring, and call recording. Managers instrumented Aircall metrics and a custom scorecard for real time performance visibility, and agents use the mobile app to maintain continuity when working remotely or on client sites with intermittent reception. The implementation integrated Aircall with Salesforce to centralize interaction history, Intercom to enable seamless escalation from chat to voice, and Gong to capture and analyze conversations. These integrations ensure every interaction is logged in Salesforce, allow agents to view chat and call history before answering, and feed recorded calls into Gong for conversation analytics. Operational governance centered on daily KPI review and coaching workflows, with Gong used for training and onboarding and Aircall call monitoring used as a long running quality tool. The unified interaction history changed agent workflows, enabling rapid context switching between Intercom chats and Aircall calls and surfacing customer history to agents and customer success managers at the point of contact. AgriWebb reported tangible operational outcomes from the deployment, including outbound call volume doubling if not tripling, roughly 400 conversations captured per day feeding Gong for analysis, and faster provisioning of phone numbers during acquisitions that took minutes and minimal cost. The cloud based Aircall setup also enabled business continuity when staff shifted to home working and supported scaling across multiple offices without extensive telecom rework.
Aleysia Professional Services 312 $28M France Aircall Aircall Call Center 2019 n/a
In 2019, Aleysia implemented Aircall as its Call Center solution. Aircall was embedded on the Aleysia website to handle inbound client voice interactions and to provide a web-based contact point for prospects and customers. The deployment leveraged Aircall cloud telephony capabilities to enable click-to-call from site pages, inbound call routing, queuing, voicemail and call logging, and agent workspaces that align with client-facing teams. Configuration work focused on phone number provisioning, routing rules, and web widget placement to align the Aircall Call Center application with customer engagement and support workflows used by Aleysia's professional services staff.
AS Colour Retail 400 $55M New Zealand Aircall Aircall Call Center 2023 n/a
In 2023, AS Colour implemented Aircall, deploying Aircall Call Center Software to consolidate fragmented telephony across its operations. Prior to Aircall, AS Colour relied on traditional phone systems with four different operators located across four regions, which produced inconsistent service and uneven customer experience. The deployment leveraged Aircall's cloud based telephony to centralize call routing, shared inbox handling and configurable queuing workflows consistent with Call Center Software, and the team configured CRM integrations to align call activity with sales and service records. Sam Sharland, NZ/AU Head of Sales, said, "With Aircall, we had the ability to change that within minutes," underscoring rapid configurability and centralized administrative control. Operationally the implementation unified the four regional operator sites under a single cloud configuration and extended functionality into sales and customer service functions, enabling consistent call handling standards and integrated customer context through CRM linkage. AS Colour customized the Aircall Call Center Software to fit team workflows, paving the way for better opportunities to facilitate meaningful connections with customers.
Birdies Retail 50 $4M United States Aircall Aircall Call Center 2018 n/a
In 2018, Birdies implemented Aircall, deploying Aircall as a Call Center application to create a dedicated customer service phone channel. Prior to Aircall, calls were handled on employee cell phones and the company lacked a dedicated customer service line, which led leadership to evaluate leading VoIP options and choose Aircall after a successful demo. This deployment served as Birdies's first formal phone system and provisioned desktop notifications and softphone access for customer-facing staff, aligning the Aircall Call Center with existing customer support workflows. Configuration focused on Call Center functional modules typical of VoIP systems, including desktop notifications, call routing, call logging, and softphone desktop clients, applied at a scale appropriate for a 50 person retail business. Aircall was selected following product demonstrations that highlighted desktop notifications and user-facing features, and rollout emphasized centralizing inbound customer calls into a managed channel rather than personal mobile devices. Governance concentrated on operational control of customer service communications and standardizing phone handling procedures, and Birdies reported that Aircall has been a suitable first phone system and helpful as the company scales.
Transportation 600 $100M France Aircall Aircall Call Center 2024 power2Cloud
Retail 1956 $940M Switzerland Aircall Aircall Call Center 2022 n/a
Transportation 100 $35M United States Aircall Aircall Call Center 2023 n/a
Professional Services 28 $3M United Kingdom Aircall Aircall Call Center 2024 n/a
Retail 600 $75M Spain Aircall Aircall Call Center 2023 n/a
Showing 1 to 10 of 64 entries

Buyer Intent: Companies Evaluating Aircall

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Aircall. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Aircall for Call Center include:

  1. Six & Flow United Kingdom, a United Kingdom based Professional Services organization with 37 Employees
  2. Tavio, a Canada based Professional Services company with 35 Employees
  3. Ringover, a France based Communications organization with 118 Employees

Discover Software Buyers actively Evaluating Enterprise Applications

Logo Company Industry Employees Revenue Country Evaluated
Six & Flow United Kingdom Professional Services 37 $5M United Kingdom 2026-03-12
Tavio Professional Services 35 $2M Canada 2026-01-27
Ringover Communications 118 $60M France 2026-01-23
Banking and Financial Services 10 $1M United Kingdom 2025-08-27
Professional Services 10 $1M Netherlands 2025-08-15
Healthcare 150 $15M Canada 2025-04-09
Education 10000 $694M Canada 2025-02-10
Education 2411 $570M United States 2024-12-17
FAQ - APPS RUN THE WORLD Aircall Coverage

Aircall is a Call Center solution from Aircall.

Companies worldwide use Aircall, from small firms to large enterprises across 21+ industries.

Organizations such as Uber, Stripe, Just Eat, Breitling and Glovo are recorded users of Aircall for Call Center.

Companies using Aircall are most concentrated in Transportation, Professional Services and Retail, with adoption spanning over 21 industries.

Companies using Aircall are most concentrated in United States, United Kingdom and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aircall across Americas, EMEA, and APAC.

Companies using Aircall range from small businesses with 0-100 employees - 54.69%, to mid-sized firms with 101-1,000 employees - 35.94%, large organizations with 1,001-10,000 employees - 7.81%, and global enterprises with 10,000+ employees - 1.56%.

Customers of Aircall include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Aircall customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.