List of Amadeus Nevio Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$7.2B
Since 2010, our global team of researchers has been studying Amadeus Nevio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Nevio for Passenger Service Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Nevio for Passenger Service Systems include: Air France-KLM, a France based Transportation organisation with 78399 employees and revenues of $36.48 billion, British Airways United Kingdom, a United Kingdom based Transportation organisation with 40521 employees and revenues of $17.81 billion, Saudia, a Saudi Arabia based Transportation organisation with 18879 employees and revenues of $7.00 billion, SAUDI AIRLINES UAE, a United Arab Emirates based Transportation organisation with 19044 employees and revenues of $5.53 billion and many others.
Contact us if you need a completed and verified list of companies using Amadeus Nevio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amadeus Nevio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France-KLM | Transportation | 78399 | $36.5B | France | Amadeus IT Group | Amadeus Nevio | Passenger Service Systems | 2025 | n/a |
In 2025, Air France-KLM adopted Amadeus Nevio to enable native Order capabilities as part of its MOON programme to move to modern offer and order retailing across its European network. The implementation is described against the Apps Category "" and centers on delivering unified order records and contemporary retailing and servicing workflows through Amadeus Nevio. The deployment emphasis is on the Order management module within Amadeus Nevio, configured to support order lifecycle management, servicing orchestration, and the creation of IATA One Order-compliant unified order records. Configuration work is expected to include order state modeling, retail offer attachment to orders, and service event tracking consistent with airline order management practices. Operational scope explicitly covers commercial retailing and customer servicing across Air France-KLM's European network and is governed by the MOON programme, with phased rollout and business process alignment between commercial, distribution, and customer service organizations. The project timeline is positioned as a medium term program, with a live date commonly estimated in industry commentary at one to three years, and stated objectives include improved retailing and servicing and the establishment of unified order records under Amadeus Nevio.
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British Airways United Kingdom | Transportation | 40521 | $17.8B | United Kingdom | Amadeus IT Group | Amadeus Nevio | Passenger Service Systems | 2024 | n/a |
In 2024, British Airways selected Amadeus Nevio in the Offer and Order retailing and servicing category to develop Offer and Order retailing and servicing capabilities as part of a modernisation of its retail stack in Europe. The engagement positions Amadeus Nevio as the central platform for order management and dynamic offer pricing to enable improved customer personalisation and servicing across channels, with Amadeus Nevio providing the primary retailing and servicing runtime.
Implementation concentrates on configuring Amadeus Nevio modules for end to end order management workflows, a dynamic pricing and offer decision layer, and servicing orchestration to support omnichannel fulfilment and customer care. The rollout is being coordinated alongside PSS migration activities, the complexity of which informs an estimated go live timeline, and governance is organized across retail, e commerce, and customer service functions to operationalise personalised offers and standardized order servicing processes.
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SAUDI AIRLINES UAE | Transportation | 19044 | $5.5B | United Arab Emirates | Amadeus IT Group | Amadeus Nevio | Passenger Service Systems | 2025 | n/a |
In 2025, SAUDI AIRLINES UAE implemented Amadeus Nevio to adopt Orders, moving from traditional booking records to a single order-centric model. The initiative translates PNRs and electronic tickets into consolidated order records to support more guest-centric operations and real-time servicing.
The Amadeus Nevio deployment implemented Order capabilities that treat an order as a single dynamic record of everything a traveller has purchased, providing a consolidated, real-time view across booking, payment, fulfilment, and servicing. Configuration work focused on centralized order management, dynamic offer support, and digital servicing workflows consistent with Orders and airline retailing concepts, enabling more flexible offers and tailor-made pricing.
Integration used Amadeus smart bridging to translate records from Saudia’s existing Amadeus Altéa Passenger Service System into single order records in the new Amadeus Nevio environment, enabling business continuity while accelerating the shift to orders. Smart bridging supported phased coexistence between the Altéa PSS and the Nevio order repository, maintaining data consistency across booking and ticketing touchpoints, and Amadeus and Saudia teams continue to collaborate in joint innovation centres to expand retailing capabilities.
Operational scope targeted core commercial and customer servicing functions, including booking, payment orchestration, fulfilment, merchandising, and customer support workflows aligned to the Orders model. Moving to Amadeus Nevio and Orders establishes the foundational architecture for more personalised, digitally served travel experiences and a platform for introducing flexible offers and tailored pricing as part of Saudia’s airline retailing strategy.
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Saudia | Transportation | 18879 | $7.0B | Saudi Arabia | Amadeus IT Group | Amadeus Nevio | Passenger Service Systems | 2025 | n/a |
In 2025 Saudia deployed Amadeus Nevio as a Passenger Service Systems implementation to translate legacy PNRs and e tickets into single Order records and enable offer and order based retailing. The implementation was announced and went live in 2025 and targeted improved servicing and pricing workflows across Saudia operations in the Middle East.
The deployment was configured to perform PNR and e ticket normalization into canonical Order records, establishing an order management capability within Amadeus Nevio. Functional configuration emphasized order creation, order based servicing, and price orchestration to support more personalized servicing and offer generation consistent with Passenger Service Systems workflows.
Architecturally the rollout used Amadeus smart bridging from Altéa to Nevio, connecting Altéa reservation artifacts to Nevio Order constructs and enabling real time translation and servicing flows. Integrations therefore included the Altéa to Nevio bridging layer, and the solution was positioned to touch reservations, pricing, retailing and customer service operational domains.
Governance for the rollout aligned reservations, retail and customer service process owners to operationalize order based servicing and pricing, with phased cutover announced in 2025. Reported outcomes included fast tracking of offer and order based retailing and more personalised servicing across the Middle East, realized through the engineered translation of existing PNRs and e tickets into unified Order records in Amadeus Nevio.
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Buyer Intent: Companies Evaluating Amadeus Nevio
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus Nevio. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus Nevio for Passenger Service Systems include:
- Delta Air Lines, a United States based Transportation organization with 103000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | 2026-03-09 |
FAQ - APPS RUN THE WORLD Amadeus Nevio Coverage
Amadeus Nevio is a Passenger Service Systems solution from Amadeus IT Group.
Companies worldwide use Amadeus Nevio, from small firms to large enterprises across 21+ industries.
Organizations such as Air France-KLM, British Airways United Kingdom, Saudia and SAUDI AIRLINES UAE are recorded users of
Amadeus Nevio for Passenger Service Systems.
Companies using Amadeus Nevio are most concentrated in Transportation, with adoption spanning over 21 industries.
Companies using Amadeus Nevio are most concentrated in France, United Kingdom and Saudi Arabia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus Nevio across Americas, EMEA, and APAC.
Companies using Amadeus Nevio range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of Amadeus Nevio include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus Nevio customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Passenger Service Systems.