List of AMANDA Case Management Platform Customers

Granicus

1999 Broadway, Suite 3600,
Denver, 80202, CO,
United States

https://www.granicus.com/

1 800-314-0147

Professional Services

2000

$180M

Since 2010, our global team of researchers has been studying AMANDA Case Management Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased AMANDA Case Management Platform for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using AMANDA Case Management Platform for Case Management include: NSW Department of Customer Service, a Australia based Government organisation with 5450 employees and revenues of $1.85 billion, City of London, Ontario, a Canada based Government organisation with 4000 employees and revenues of $1.07 billion, Snohomish County, a United States based Government organisation with 2800 employees and revenues of $700.0 million, Clean Water Services, a United States based Utilities organisation with 429 employees and revenues of $163.0 million and many others.

Contact us if you need a completed and verified list of companies using AMANDA Case Management Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.

The AMANDA Case Management Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
City of London, Ontario	Government	4000	$1.1B	Canada	Granicus	AMANDA Case Management Platform	Case Management	2015	n/a	In 2015 the City of London, Ontario implemented the AMANDA Case Management Platform as part of an enterprise evaluation of municipal IT assets. The Enterprise Architecture assessment cataloged critical production systems and positioned the AMANDA Case Management Platform within the broader municipal application estate, identifying its role in municipal case handling and administrative workflows, labeled under the Case Management category. The assessment documented core Case Management capabilities expected from AMANDA, including case intake and triage, configurable workflow orchestration, records and document management, role based access controls, and reporting and analytics. Review focused on how AMANDA configured municipal case types such as permitting and service request processing and how those functional modules were parameterized for city operations. The EA review examined interfaces and technical dependencies between AMANDA and other named production systems, specifically Class, GIS, JDE, Vtax, and Kronos, to map data exchange points and integration touchpoints. This mapping emphasized system-to-system relationships and data model alignment required to support cross system workflows and operational continuity across municipal IT assets. Governance and configuration control were included in the assessment scope, with the review addressing workflow dependency mapping, data model alignment, and configuration governance for the AMANDA Case Management Platform. The assessment output was structured to inform subsequent integration planning and architectural sequencing for municipal application management.
Clean Water Services	Utilities	429	$163M	United States	Granicus	AMANDA Case Management Platform	Case Management	2017	n/a	In 2017, Clean Water Services implemented the AMANDA Case Management Platform to centralize permitting and project tracking for its Development Services and Capital Projects functions. The AMANDA Case Management Platform was applied first within Development Services to manage plan review, permitting, inspection, and record mapping for new sanitary sewer, storm water quality and quantity facilities, and erosion control on developer-built projects. The department is organized into Engineering and Field Operations divisions, while Development Services handles plan review, permitting, inspection and record mapping tasks, and Capital Projects administers approximately $8 million in annual construction contracts for portions of the sewer system. CSDC Systems incorporated specialized features into the AMANDA Case Management Platform to meet Clean Water Services’ specific workflow needs, enabling the organization to track submittals, follow plans through review stages, and maintain inspection records. Configured capabilities emphasized workflow management, plan submittal tracking, permitting lifecycle coordination, inspection scheduling and status tracking, and project status visibility for capital sewer work. The Capital Projects group adopted the same AMANDA Case Management Platform instance to follow the status of ongoing sewer construction and building projects from initiation to completion, creating a single record of project progress. Clean Water Services leveraged the AMANDA Case Management Platform to drive a more user-friendly public information presence, publishing ongoing status of individual applications on a new website and thereby increasing transparency with customers. Early testing of remote accessibility was completed and initially deferred, and the organization has committed to re-evaluating remote access for on-site inspectors and to exploring web permitting to enable expanded online services and remote satellite office capabilities. Governance shifted toward centralized tracking and cross-departmental visibility, with Development Services and Capital Projects using consistent workflow states and status updates within the AMANDA Case Management Platform. Clean Water Services continues to evaluate broader use of the AMANDA Case Management Platform to support operational efficiency and public transparency.
NSW Department of Customer Service	Government	5450	$1.9B	Australia	Granicus	AMANDA Case Management Platform	Case Management	2021	CGI	In 2021, the NSW Department of Customer Service implemented the AMANDA Case Management Platform as the core technology for its Licence.NSW digital licensing program. The program was funded by the Digital Restart Fund and engaged Granicus as the vendor and CGI as the implementation partner following a robust procurement process. The AMANDA Case Management Platform is a Case Management application configured to digitize application intake, renewals, and evidencing workflows across licensing schemes for tradespersons, property and planning, animals, gaming, and environment protection. Implementation focused on form automation, case workflow orchestration, automated approval routing, compliance controls, and embedded data analytics to support regulatory reporting and operational monitoring. Deployment included integrations that enabled identity verification and an integrated payment system to support contactless transactions, and the platform was embedded within the Licence.NSW customer channel to reduce dependency on in-person counters. The implementation also linked AMANDA Case Management Platform workflows to internal staff approval processes to streamline case progression and reduce manual handoffs. Governance for the rollout was managed through the Licensing Program, with CGI providing implementation services and configuration support. Process simplification and workflow redesign were core objectives, aligning operational procedures and staff workflows to the new Case Management patterns implemented in AMANDA. Explicit outcomes reported include approximately 40 million dollars in benefits realized across licensing programs for 2021 through 2023 and 9,800 fewer walk in Service NSW Centre visits from the previous year as customers completed licensing transactions online. Licence.NSW powered by Granicus AMANDA and delivered by CGI enabled the NSW Department of Customer Service to extend digital self service to residents, businesses, and internal staff while consolidating licensing case management and compliance capabilities.
	Government	2800	$700M	United States	Granicus	AMANDA Case Management Platform	Case Management	2017	n/a

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Buyer Intent: Companies Evaluating AMANDA Case Management Platform

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating AMANDA Case Management Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating AMANDA Case Management Platform for Case Management include:

City of Portland US, a United States based Government organization with 7000 Employees
University of Missouri, a United States based Education company with 11013 Employees

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