List of Ameyo IVR System Customers
Bengaluru, 560071,
India
Since 2010, our global team of researchers has been studying Ameyo IVR System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo IVR System for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo IVR System for Call Center include: Abdul Latif Jameel, a Saudi Arabia based Banking and Financial Services organisation with 15000 employees and revenues of $3.00 billion, VADS Berhad, a Malaysia based Professional Services organisation with 7000 employees and revenues of $1.00 billion, Fortis Healthcare, a India based Healthcare organisation with 13010 employees and revenues of $748.0 million, DHL Express (India) Pvt. Ltd, a India based Transportation organisation with 2500 employees and revenues of $500.0 million, Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu), a Maldives based Communications organisation with 600 employees and revenues of $104.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo IVR System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Ameyo IVR System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abdul Latif Jameel | Banking and Financial Services | 15000 | $3.0B | Saudi Arabia | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
In 2017, Abdul Latif Jameel implemented the Ameyo IVR System as a Cloud Contact Center solution for its ALJ Electronics consumer division. After careful evaluation of business-specific requirements and solution capabilities, ALJ Electronics opted for the AMEYO solution to address inbound customer engagement with a focus on bilingual support.
The Ameyo IVR System deployment delivered cloud-hosted inbound voice routing and a customized IVR configured for both English and Arabic language flows. Functional modules implemented included bilingual IVR scripting, call routing logic for inbound channels, and advanced analytics and reporting capabilities provided as part of the Ameyo IVR System.
Integration work explicitly included a connection between Ameyo and the companys backend CRM, enabling IVR-driven caller data handoff to customer records. Operationally the implementation centered on contact center and customer service workflows within ALJ Electronics, with configuration and customization governed by the evaluation outcomes and requirement specifications provided during the selection process.
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Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu) | Communications | 600 | $104M | Maldives | Ameyo | Ameyo IVR System | Call Center | 2011 | n/a |
In 2011, Dhivehi Raajjeyge Gulhun Private Limited (Dhiraagu) deployed the Ameyo IVR System as part of its Cloud Contact Center to establish a state of the art Customer Service Center providing telephone support 24 hours a day, 7 days a week. The Ameyo IVR System provided a single public number that routed callers to different services, centralizing inbound voice flows and simplifying customer access across service lines. The implementation emphasized agent-aware IVR interactions so that automated menus and agent handoffs shared contextual call data.
The contact center solution completely integrated the interactive voice response IVR system for agents with the existing telephony infrastructure, preserving telephony trunking and switching while exposing IVR prompts and touch tone routing to contact center agents. This Cloud Contact Center configuration used the application layer to present IVR state to agents and to orchestrate call transfers and queue management. Functional capabilities implemented included automated call routing, single number service access, and agent-directed call escalation.
The Ameyo IVR System was delivered in a high availability setup with Active/Standby nodes to ensure uptime and business continuity for Dhivehi Raajjeyge Gulhun Private Limited customer service operations. Operational coverage centered on the central Customer Service Center and contact center agents, supporting continuous 24 hours a day, 7 days a week telephone support. Governance focused on maintaining telephony integration and HA failover procedures to preserve service availability.
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DHL Express (India) Pvt. Ltd | Transportation | 2500 | $500M | India | Ameyo | Ameyo IVR System | Call Center | 2018 | n/a |
In 2018, DHL Express (India) Pvt. Ltd implemented Ameyo IVR System as a Cloud Contact Center solution for its DHL Mumbai operations. The Ameyo IVR System was provisioned to support contact center outbound and inbound workflows and to meet DHL's operational quality standards across customer engagement channels.
Implementation focused on Ameyo’s capabilities for handling large call volumes and authoring complex call flows, combined with an omnichannel dialing engine that enabled dialing out to different customer types across channels. Dialing was configured to follow strict priority rules, and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Quota control features were configured to enable uploading and appending data sets and mapping those records to lead dialing, aligning lead management and agent routing governance for the Mumbai contact center.
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Healthcare | 110 | $10M | India | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Healthcare | 13010 | $748M | India | Ameyo | Ameyo IVR System | Call Center | 2013 | n/a |
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Professional Services | 300 | $35M | United Arab Emirates | Ameyo | Ameyo IVR System | Call Center | 2013 | n/a |
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Banking and Financial Services | 348 | $40M | Oman | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Professional Services | 150 | $15M | India | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Professional Services | 200 | $10M | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2015 | n/a |
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Professional Services | 7000 | $1.0B | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Ameyo IVR System
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