List of Appian AI Process Platform Customers
Appian
7950 Jones Branch Drive,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 703-442-8844
Professional Services
2033
$617M
Since 2010, our global team of researchers has been studying Appian AI Process Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appian AI Process Platform for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appian AI Process Platform for Generative AI Platforms include: PwC UK, a United Kingdom based Professional Services organisation with 25000 employees and revenues of $7.39 billion, Oscar Health Insurance, a United States based Insurance organisation with 2400 employees and revenues of $2.20 billion, Amadori, a Italy based Consumer Packaged Goods organisation with 8978 employees and revenues of $1.74 billion, Netwealth Investments, a Australia based Banking and Financial Services organisation with 664 employees and revenues of $161.0 million, Office Of Public Prosecutions Victoria, a Australia based Government organisation with 450 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Appian AI Process Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amadori | Consumer Packaged Goods | 8978 | $1.7B | Italy | Appian | Appian AI Process Platform | Generative AI Platforms | 2024 | n/a |
In 2024, Amadori deployed the Appian AI Process Platform to centralize automation, accelerate application delivery and provide a unified low-code environment, Apps Category . The deployment targeted orchestration of end-to-end business processes across procurement, finance, sales and customer management, product and innovation, legal, IT and fleet management, marketing and packaging to simplify work and improve user experience for employees, partners and customers.
The Appian AI Process Platform implementation leverages core capabilities including business process management, robotic process automation, low-code development and Appian data fabric to deliver modern enterprise applications. Functional solutions explicitly implemented include a procure-to-pay application managing roughly 100,000 invoices annually with approximately 25 percent automation, a consolidated customer information and documentation application that cut credit request lead time from one week to 2.5 days, a product development collaboration workspace supporting more than 150 projects and 3,000 tasks in the first four months, digital contract and e-signature workflows for legal, asset management for over 2,500 IT devices and vehicles, and a packaging review and approval flow handling 1,600 graphic requests and 8,000 completed tasks in one year.
Integrations were built to connect the Appian AI Process Platform with Amadori’s heterogeneous ERP and CRM landscape, existing systems and document repositories, plus the many spreadsheets and custom applications that previously drove manual work. Operational coverage spans Amadori’s manufacturing and supply footprint including 17 product plants, 800 farms, 19 distribution centres and connected dealer networks that coordinate fleet maintenance requests, supporting approximately 9,000 employees and more than 20,000 customers across the value chain.
Governance emphasis centered on process monitoring, continuous improvement and cross‑entity collaboration to increase visibility into data across applications and speed application rollout through cloud-based deployment and lower upfront investment. Measured outcomes called out by the program include a reduction in IT management time for maintenance and order generation from two weeks to about three days, faster credit decisioning, and extensive automation of previously paper based processes, all realized while maintaining iterative, low-code driven delivery practices.
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MagMutual | Professional Services | 517 | $37M | United States | Appian | Appian AI Process Platform | Generative AI Platforms | 2025 | n/a |
In 2025, MagMutual implemented the Appian AI Process Platform, a Generative AI Platforms solution, to modernize core insurance operations. The insurer serving more than 40,000 healthcare providers confronted slow quoting, fragmented systems that limited operational visibility, manual workflows, and policy migrations that could take up to three years.
MagMutual configured the Appian AI Process Platform to deliver a self service quoting portal and to unify underwriting and claims workflows, centralizing process orchestration within the Appian environment. The deployment used Appian data fabric to consolidate functionality from three older tools and to centralize data models and process automation. Customers now receive instant quotes, what had been a weeks long process now completes in minutes, and the quoting portal generated over one million dollars in new revenue shortly after launch.
The implementation integrated data from Salesforce, Oasis, and MagMutual’s internal systems to provide a single operational view across underwriting, claims, and customer service and to eliminate the need for staff to toggle between systems. Appian Process HQ was deployed to apply AI driven process analysis, identify bottlenecks, and provide continuous improvement signals for operations. MagMutual also used the platform to accelerate acquisition related policy migrations, reducing migration timelines from three years to one year.
Governance was adjusted to emphasize centralized process orchestration, real time visibility, and AI informed workflow optimization, improving transparency and operational agility. By running core insurance processes on the Appian AI Process Platform, MagMutual reported faster service delivery for policyholders and reduced operational friction for staff. The consolidated orchestration, AI instrumentation, and integrated data fabric positioned underwriting, quoting, claims, and acquisition migrations for ongoing optimization.
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Netwealth Investments | Banking and Financial Services | 664 | $161M | Australia | Appian | Appian AI Process Platform | Generative AI Platforms | 2024 | n/a |
In 2024, Netwealth Investments implemented the Appian AI Process Platform to modernise its client and advisor case management system branded as Netflow, Apps Category . The deployment targeted Netwealth's back-office and administration functions in Australia and was designed to accelerate work, increase self-service options, and improve experiences for staff and clients.
Netflow was configured using Appian's data fabric, automation capabilities, and Private AI architecture, with a specific implementation of the email classification AI Skill to automate triage of case creation failure messages. The solution evolved from a single workflow to more than 30 tailored workflows, reflecting configuration of case management, routing logic, automated classification, and task orchestration modules within the Appian AI Process Platform.
The implementation integrated Appian with Microsoft SharePoint, PowerBI, and Zendesk as part of the operational stack to enable document management, analytics reporting, and customer support ticket linkage. Netwealth's IT development team trained the email classification AI Skill to a 98 percent accuracy level in minutes, eliminating manual email review and enabling automated assignment of issues to the appropriate internal teams.
Governance and knowledge transfer were delivered through Appian Accelerate services, which upskilled Netwealth developers and produced internal Appian Associate Developer accreditation across the team. The rollout emphasized in-house enhancement capability and reduced reliance on external delivery for iterative improvements, allowing Netwealth to extend Netflow functionality and reduce internal queries through more informed routing and case handling.
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Government | 450 | $50M | Australia | Appian | Appian AI Process Platform | Generative AI Platforms | 2024 | n/a |
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Insurance | 2400 | $2.2B | United States | Appian | Appian AI Process Platform | Generative AI Platforms | 2024 | n/a |
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Professional Services | 25000 | $7.4B | United Kingdom | Appian | Appian AI Process Platform | Generative AI Platforms | 2024 | n/a |
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Buyer Intent: Companies Evaluating Appian AI Process Platform
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FAQ - APPS RUN THE WORLD Appian AI Process Platform Coverage
Appian AI Process Platform is a Generative AI Platforms solution from Appian.
Companies worldwide use Appian AI Process Platform, from small firms to large enterprises across 21+ industries.
Organizations such as PwC UK, Oscar Health Insurance, Amadori, Netwealth Investments and Office Of Public Prosecutions Victoria are recorded users of
Appian AI Process Platform for Generative AI Platforms.
Companies using Appian AI Process Platform are most concentrated in Professional Services, Insurance and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Appian AI Process Platform are most concentrated in United Kingdom, United States and Italy, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Appian AI Process Platform across Americas, EMEA, and APAC.
Companies using Appian AI Process Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 16.67%.
Customers of Appian AI Process Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Appian AI Process Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Generative AI Platforms.