List of Aspect Proactive Engagement Suite Customers
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Since 2010, our global team of researchers has been studying Aspect Proactive Engagement Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Proactive Engagement Suite for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Proactive Engagement Suite for Customer Engagement include: Severn Trent Water, a United Kingdom based Government organisation with 9846 employees and revenues of $3.25 billion, Anglian Water, a United Kingdom based Utilities organisation with 5000 employees and revenues of $2.03 billion, Northumbrian Water, a United Kingdom based Utilities organisation with 3128 employees and revenues of $926.0 million, Expert Logistics, a United Kingdom based Distribution organisation with 700 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Proactive Engagement Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aspect Proactive Engagement Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2015 | n/a |
In 2015, Anglian Water implemented Aspect Proactive Engagement Suite as its Customer Engagement Platform. The utility chose the SaaS-based Aspect Proactive Engagement Suite to deliver tailored, automated notifications to defined cross-sections of customers, prioritizing personalised and legislation-compliant outbound interactions. The suite is hosted entirely in the cloud and designed to operate without on-premises telephony or additional hardware.
Deployment focused on the suite's advanced, customisable outbound customer engagement applications, including automated campaign orchestration, personalised messaging, and compliance controls. Aspect Proactive Engagement Suite integrated with Aspect's interaction management capabilities to complement Anglian Water's existing live agent-based outbound campaigns, preserving agent workflows while automating high-volume notification tasks.
Operational coverage targeted customer contact center outbound functions and notification workflows, while a separate customer contact product continued to handle debt collections. The implementation required no capital upfront investment and did not increase headcount, enabling Anglian Water to extend outbound reach without additional telephony or infrastructure spend.
Procurement and selection emphasized quality and affordability, with Anglian Water citing the strength of the Aspect team and the product's cost profile as decisive factors. Governance and rollout centered on integrating automated outbound orchestration alongside live agent operations, using cloud-native deployment to minimize infrastructure governance overhead.
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Expert Logistics | Distribution | 700 | $150M | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2014 | n/a |
In 2014, Expert Logistics implemented Aspect Proactive Engagement Suite as a Customer Engagement Platform to modernize outbound customer notifications for its delivery operations. The Aspect Proactive Engagement Suite is a SaaS-based, fully automated and customizable set of outbound customer engagement applications hosted in the cloud, which Expert Logistics used to revamp its customer notifications process and reduce dependence on live agent interactions.
Expert Logistics configured voice messaging and SMS channels within Aspect Proactive Engagement Suite to automate delivery alerts and deflect routine inquiries about delivery windows, forming the basis of a call avoidance strategy. The implementation emphasized automation of outbound workflows and customizable message templates, enabling consistent customer-facing communications without additional telephony hardware or capital expenditure.
Aspect Proactive Engagement Suite was integrated with an existing system entirely dedicated to the management of deliveries for its biggest client, ao.com, linking delivery event triggers to automated outbound notifications. Operational coverage centered on customer service and delivery operations tied to ao.com deliveries, with the solution routing notifications from delivery schedules to voice and SMS channels.
Governance and rollout focused on a cloud-hosted, no-capex consumption model that required no additional headcount and no on-premises telephony, enabling Expert Logistics to centralize outbound engagement as a managed service. The deployment ensured cost effective interaction experiences by running the Aspect Proactive Engagement Suite in the cloud and provided a structured foundation for broader call avoidance and outbound communications governance.
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Northumbrian Water | Utilities | 3128 | $926M | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2013 | n/a |
In 2013, Northumbrian Water deployed Aspect Proactive Engagement Suite at its contact centre as a targeted pilot. The implementation ran a one month trial in December 2013, instrumenting a percentage of voice based contacts in the operational side of the business to capture live interaction data and validate operational fit. This deployment focused on the contact centre and operational teams, using voice channel sampling to limit scope while surfacing representative customer engagement signals.
Aspect Proactive Engagement Suite was exercised as a Customer Engagement Platform to generate the sort of information and interaction analytics Northumbrian Water required, enabling analysts and contact centre supervisors to review behavioural and conversational outputs. The rollout approach emphasized a proof of concept governance model, with a time boxed trial to observe reporting, verify output formats, and confirm the concept before committing to a broader investment. The pilot explicitly delivered validation of the product fit and the information it would produce, informing the company decision process for any subsequent scale up.
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Government | 9846 | $3.2B | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2014 | n/a |
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